HO TZU HUA
January 2, 2025
I called the hotel at 10 o'clock in the evening before booking two nights to explain that the hotel had agreed to cancel the day's accommodation due to a flight delay. When I arrived at the hotel at noon the next day, the receptionist said that they would refund the money for one night. However, in the evening they changed their words and said that their manager would not Agreed, I cheated twice. I bought two bottles of mineral water and charged VND 20,000. When I wanted to put them in the refrigerator, the refrigerator was not clean at all, and there were two empty bottles of mineral water left by the previous customer. I I didn't care at first, but later in the evening they refused to refund the fee. I waited until I checked out the next day and reported it to their cleaning staff.
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