Redouane
March 5, 2024
Front desk quite unwelcoming and rude. As soon as we arrived, you are faced with a stressful vibe, there was confusion as we were renting in the residence but the black lady on the hotel frontdesk side(sorry can’t remember her name) was quite unpleasant and was irritated that we didn’t know where to stand, which is a desk next to it that says Owners 🙃
We were then given access to the condo for 4pm checkin, but to our surprise the cleaning lady was still there and asked us for an extra 30min, claiming they only notified her to clean the unit around 3pm.
I noticed people working there quite unhappy and miserable, which unfortunately affects your mood and experience.
In the other hand, location, pool, everything else was great.
They need to invest in hiring better.