Outrigger Hotels and Resorts Hotels in Honolulu

So....got a great rate on Travelzoo voucher for 4 nights. This hotel has been remodeled and is still in process of completing some work in common areas. Starbucks opened when I was there, and Monkeypod will open in the future. Staff was fabulous! No complaints there. I was able to check in early and got a partial ocean view on floor 11. Room was spotless. My only complaint, and it's a big one for me, is the soundproofing. I should say lack of it! Doors are HEAVY and each open and shut on the floor nearby is a shock to the sleeper. Also, the wind whistled and the band and traffic comes right in through slider to balcony. The band stops at 9, so that was no problem, and very nice. But....I hated the door slams and other interior noises. If you are a light sleeper, I don't think you will enjoy yourself. I wore ear plugs. Location is superb! It really can't be beat. Pool is OK. The jacuzzi was kind of icky. One being closed the entire time, the other kind of grey and the one attached to the pool generally full of kids. No jacuzzi for me. Towels and loungers were readily available. No problems there. We did have a problem at restaurant/ bar with what we think was bad turkey or mayo on a club. My grandson and I got sick within a couple hours. Unfortunately for the maintenance staff there was some cleaning up to do in the bathroom. The staff responded immediately and were so nice about it. I cannot thank them enough. However, when I reported this to the restaurant manager in the morning I was not totally happy with his response. All in all, I would stay there again for what I paid for it.

This review has to do solely with the staff which is why I rated them 5. A separate response regarding the hotel itself will be posted at a later date. I specifically want to say that the staff over all were amazing. Even when there seemed to be chaos with the amount of people coming and going they were always helpful and went out their way to accommodate and assist me. If you decide to stay here, REQUEST MRS JOSIE FOR YOUR ROOM SERVICE!!!!! I cannot stress this enough. I came here for a surgical procedure that put me in a sling with very little mobility. I had meal prepped all of my stuff in preparation for the recovery but she was the only room service staff (mind you I had 3 different clean my room) that washed my dishes because she saw me in my sling. Multiple times the other employees cleaning my room saw me in a sling unable to move my arm yet they never washed them. Mrs Josie was the only one who did. Something so small but also so kind. I requested her clean my room for the duration of my stay and she was amazing. Again, I will have another post regarding the hotel itself but unfortunately I don’t have enough time because it’ll be a long one. Again, The staff is amazing overall.

This hotel is perfectly located with all of the amenities you could want. Loved the filtered water station in the lobby in particular! I have to give a shout out to Taciana who cleaned my room each day during the duration of my stay. She always made me feel welcome and well taken care of. Thanks, Taciana! I’d definitely stay at Waikiki Beachcomber again when visiting Oahu.

Booked this in 2019 for our 20th anniversary and had to cancel due to COVID and they said they would honor my booked rate for the next year. Had to cancel again and they honored my price for 2022! I was impressed with that. Hotel is in a great location-you can play in the ocean and see Diamond Head and we were lucky enough to spot two sea turtles. (one was a baby) You can walk to International Market Place, Al Moana shopping center, and Beach Walk Street with many good Restaurants. and Lewers Street. Royal Hawaiian Shopping Center down the street also. We didn't get a rental car and took an uber 4 times and had several tours booked where you get picked up and dropped off. Much cheaper than a rental car and having to pay $50 a night just to park the rental car at the hotel. Hotel was in definite need of a remodel. Was told would have a higher level room and put on first floor. We requested to move next day. Moved to 9th floor. Room was clean, hotel was clean, restaurant was very clean. People were friendly. Lots to do on Oahu. A lot of people here.