Hangzhou Hotels with Hot Tub

By far the best location if you are going to the Cirque du Soleil, just 5 minutes walking distance, super comfortable. Rooms are good, breakfast decent. I tried to have dinner in the supposed Japanese restaurant, but was a disaster. Food terrible, extremely limited menu, worst food experience ever in a hotel. Eat somewhere else.

The hotel is in a good location and quite near a subway station. Well decorated with good size room. The cleanliness was very well done, everyday after we return back to hotel for our rest in the afternoon, the room feels so clean and refreshing so we are very impressed with the cleaning staff. One particular staff worth mentioning is Ms.Hai from the morning breakfast restaurant. On our first morning, we came down to the restaurant at almost 10am, it was very crowded but Ms. Hai took care of us very well, got us our table all cleaned up and made sure we have enough food and the items we wanted as the kitchen was slowly closing up for breakfast to end. On our next few mornings, she did the same excellent service for us and we also saw that she took care of many other guests that needed her help also especially the elderly ones. We think Ms. Hai gives her service from her heart so please convey our special thanks to her. However, we find that the front desk staff are not as friendly as they just put on a superficial smile and they don't really listen and want to help you, maybe you should train them more so that they are able give your guests a more sincere service just like Ms. Hai from the breakfast restaurant. We found one interesting feature when we ordered our food online, its being served by a robot who brings the packed food right in front of our door! Overall experience is a good one. Thank you.

Best location. Very clean. However, only 2 household washing machines are just not enough for a more than 300 rooms hotels...I was not able to use them, tlit was always working with someone else laundry and huge queues of people needing to use it.

The hotel is in a good location, with everything you need in the surrounding shopping malls. The room facilities are complete, the hair dryer is also Dyson, and the facilities are good. The only drawback is that there is no full-length mirror. If the relevant departments of the hotel see this comment, please convey it for me

This was a business trip, and I brought my family with me. The front desk was very considerate. When they saw the children, they communicated with them about how to get them and gave them small dolls. All the staff I came into contact with were very considerate and enthusiastic. There is a sports park outside the window. Although the weather is not good, the green environment is very relaxing. I am also satisfied with the room facilities.

Very nice and new modern hotel. Reception staff wore beautiful uniforms.

The location is very good, the transportation is convenient, and the surrounding business is very prosperous. The hotel has complete supporting facilities and good service. The room is clean and sanitary, and the supplies are of good quality. The bed is very comfortable and I slept until dawn. The intelligent control is very convenient, and there is also a fully automatic toilet.

I enjoyed my stay. Location is pretty convenient and all the staff provided excellent service. Rooms were comfortable as well. Thank you to Staff 小笼包 and the team for the pleasant stay.

The room is very cozy, and there is a soft doll on the bed, which is cute! Thumbs up to Xiao Sun who received us at the front desk! His tone was gentle and comfortable, and he patiently answered our questions!

Embracing the Essence of Hangzhou's West Lake, Media Hotel Exceeds Expectations! Nestled in the heart of Hangzhou, just minutes away from the iconic West Lake, this gem offers a quintessential experience. Impeccable cleanliness, warm hospitality, and unbeatable value make it a standout choice. The staff's attentiveness and clear guidance enhance the stay, while the delicious breakfast, blending Chinese and Western flavors, delights the palate. Though facilities are basic, the prime location compensates, perfect for sightseeing adventures. For a memorable stay infused with Hangzhou's charm, Media Hotel is the ultimate destination. Truly a haven of comfort and convenience!