Lille Hotels with Hot Tub

Book this hotel because we had a train at 6am and it was next to the station. We had an issue because we booked for 4 persons (2 adults and 2 kids). But at the hotel, they says we only booked for 2 adults and they asked us to pay additionnal fee for extra people. The issue was between the booking platform and the hotel. I don't know how but somehow the commnication between them was incorrect. And it was to the customer to pay again because of the mistake between them. And the hotel was telling us that we were cheating, trying to go with 4 people and paying for 2 which was wrong.

This is a ”classic” hotel but you get a fully equipped kitchenette in the room which is great if you want to have breakfast in or cook something easy and fast. The location between the two train stations is spectacular. The huge Westfield shopping center is just behind the corner with an incredible Carrefour in there. It has been a great staying, the ladies at my check-in have been very very helpful as I had issues with my cards for the payment. I cannot say the same for a guy who worked there in the evening who was completely not interested in my humble request of a bottle opener which oddly enough was not provided in the kitchenette. I am sure if asked, the hotel is going to come up with some safety story or just some fake bla-bla just because they don't want to admit you cannot bring your bottle in the room but you should rather buy the wine from them. Another thing they could improve is the cleanliness of the toilet, bathroom and room floor. Don't get me wrong: they were not visibly dirty. But one could feel they had been ”wiped” carelessly, just to make you believe they are clean. And one could sense the room floor had not been washed with hot water and properly. Same thing for the bath tub. I could just visualize before my eyes the lazy cleaning staff not caring less about the precision of their work. But in a whole I absolutely give the property a thumb up and recommend it to anyone who wants to experience the beauty and charm of Lille and northern France!

This was a great start to a euro road-trip. A great clean and well equipped room. The bar was welcoming and the evening food was lovely. In the morning there was a good touch, the manager came around the breakfast area introducing himself to everyone. Would highly recommend to anyone. A great stay.

The Holiday Inn was located in a quiet area, fairly central to the centre, with most of the shops, train stations, and some museums nearby. I enjoyed my stay, as the hotel staff were friendly, welcoming and helpful. The room was very clean, although small. I will definitely choose to stay there again, and have decided to visit again before the end of the year because I had such a pleasant experience.

A centuries-old church-renovated hotel, the collision of classical culture and modern culture, gardens, churches, pianos, murals, elegant and chic environment, gives a heavy feeling. Because the setting of the room is a bit complicated, the front desk will be very intimate to bring guests to the room.

The hotel is in a good location and the front desk service is very good. They even speak a little Chinese.

I checked in late at 1030pm and was redirect to another hotel abt 6m walk away to check-in. I was told to find my wifi pw in the room. After I checked-in, I cannot find the pw in the whole premises including reception. I also found 2 smelly uaed towels in the locker. I need to walk back to the other hotel n ask for it again. This time round, the guy told me he dont know. He said he had asked in the group chat, and no one replied to him. I was mingled with this for 2hrs standing at their counter, waiting for his reply till 12+ am. Their WIFI is generated by their system, each having a different ID and pw. The room is at basement so I basically can not receive any network n I do not have WIFI. I cannot finish my work and need to leave the next morning. I only get a reply from them 2 days after i check out, this is hilarious. I will never never patronize this hotel, including any of Accors anymore. Their service staff seriously need more training. This the FIRST hotel I went that does not provide WIFI in the last decade.

Personnel charmant efficace réactif Gros bémol pour les cartes de notre chambre (101) qui se démagnétisaient à tout bout de champs. Mais le personnel nous les remplaçait directement sans discussion et sans jugement de notre utilisation.

C'est une maison d'hôtes très bien entretenue et en plein cœur de Lille. Je recommande si vous voulez changer d'un hôtel classique.