Hotels in Westchase, Houston

Hygiene: clean and tidy Service: The front desk is very warm and polite

I had a fantastic stay , I loved it. The crew was amazing Michelle, Cj and Rebecca. Taylor was my favorite they made me feel comfortable and at home . They made sure I was satisfied every step of my stay and I will for sure be back. By the and food is great and excellent excellent bar selection!

Our experience at this hotel so far exceeded our expectations! We traveled to Houston with 35 high school students for a robotics competition. The staff went out of their way to make us feel welcome and accommodate our needs the entire time we were there. If you are looking for a luxury resort, this isn't that, however, the staff may treat you as if it is. The hotel is a little on the basic side, and maybe a little older, but it was clean and provided everything we needed. I can't stress enough how great the management and staff were in helping us have the best stay possible.

The smell of the disinfectant is quite strong, the breakfast is good, the stay is very convenient, the room card is a little bit bad, the front desk staff changes very fast, suitable for students living in Houston.

I recently was a guest from Friday September 30-Monday October 3, 2022 at your Hilton Westchase Property in Houston, Texas. After reading other reviews of this property, and having it be recommended by the bride and groom for the wedding we were attending, I booked without hesitation, since I am a Hilton Honors member, and know the normal quality of the Hilton brand. Our first impression of the room that it was extremely dated, and had a lot of damage around the baseboards, and bathroom area. Additionally the front door of room 317 appeared to have been kicked at the bottom. Despite these flaws, we decided to continue our stay. Unfortunately, we were unable to fully relax because of the extremely thin walls, and neighbors from several directions playing loud music, and engaging in loud conversation and door slamming. These extra disruptions continued into the 11:00pm hour, at which point I attempted to use the room phone to call the front desk so they could address the noise, which did not work. I could hear the front desk agent, but she could not hear me. I ended up using my cell phone and calling the hotel and explaining that it was me in room 317 and the phone did not work. The next day the music stopped earlier, however, we were able to hear conversation and snoring, which a guest in another room should not be able to hear. The final moment which was the pinnacle of the horrendous events was when my friend saw several roaches on the bathroom floor on Sunday morning. She killed one without examining, but when she saw several, she identified them as roaches. We immediately went to the front desk and said we needed a new room, which we received along with 50% off of our last night’s rate, however, the desk agent was not shocked when we let her know about roaches in the rooms. The new room we moved to on the 8th floor, had a running water pipe noise constantly happening, which also contributed to an unrestful stay. Finally on check out, the front desk agent (different than the one who handled the original roach debacle) asked us how our stay was, when I let him know it was horrible, and told him about the pipes and roaches, his response was asking if they were big or little, because the big ones they are just around. This is unacceptable! There should be NO pests present in a hotel room, and the nonchalant attitude of the staff, has made me never want to patronize a Hilton property again. I am beyond appalled and disgusted at the run down and revolting condition of this property. I paid the full amount of my bill, primarily because I had a flight to catch, and no time to engage management regarding this situation.

I loved my stay here. I checked out at 11 and I’m checking in again on the same day. 😊

’ve already done your survey and wouldn’t recommend your hotel to anyone who is disabled or anyone else for that matter, your employees have a huge attitude about moving their vehicles (black car belonged to your employee) so I could get my paralyzed from the chest down husband up the ramp to the entrance to your “motel” Ive stayed in better Motel 6 establishments, there are two non-ADA compliant ramps to your hotel and there was a black car (your employee’s) parked across the first ramp and a white car parked in front of the hotel where your night employee (black girl, reddish pink colored hair) was having a great time getting together with her friends and not doing her job. When we drove back in after dinner they were all outside(employee and two or three others) and I received a very snotty attitude when I asked her to move her vehicle and her friends to move theirs. If you have disability access rooms then you shouldn’t advertise them, ever, because your employees simply don’t care about how people with disabilities access your hotel to get to their rooms. Typically disability access rooms have doors that are able to be propped open or have an automatically opening door so wheelchair users are able to get into them without running over their wife’s toes as she awkwardly tries to prop open the door. Your bell cart is heavy and exceptionally hard to push or maneuver because apparently Baymont by Wyndham Houston Westchase doesn’t know what W-D 40 is. Your night employee (reddish pink hair, black car) is very rude and doesn’t want to do her job she’d rather party outside with her friends, who were absolutely no doubt in my mind smoking pot. I’m from Washington where it’s legal, I know that smell, your guests aren’t stupid. The room was disgusting and had what looked like blood stains on the carpet, I’m no CSI but it was pretty obvious. Carpet was indeed filthy and not vacuumed, my brand new white socks were black when we left. We didn’t find any bugs but good God what a dump. Unless you intend to improve your access to the entrance of your hotel don’t advertise accessible rooms. Maybe put some money into your motel so it’s not disgusting. Also your rooms look nothing like the pictures you post maybe we should have known based on the “deal” we got and gone for a more expensive option because filthy wasn’t part of the “deal”. We were very disappointed and will tell everyone we know to never stay there. Like another reviewer said if this is your last resort do yourself a favor and strongly consider whether you have absolutely anywhere else you could stay, park and a sleeping bag might be better.

The hotel offers great amenities! Front desk and housekeeping staff were kind and courteous. The only draw back from our stay was the front desk manager, Ebonie. I was charged 3 times for the high speed internet but wasn’t given a choice to pick free or high speed because it automatically did it for me. I tried to explain this to her but every time I try to, she would interrupt and say she won’t take off the charges. I really didn’t mind $15 charge, but she could’ve better explained the WiFi situation rather than coming off rude. After I asked for a business card, she then removed two charges which was odd. Everything was great except this experience. I work at a Marriott property and have been to other properties but have not seen a manager act this way towards guest. She definitely needs management training. Other than that great property and staff.

I have travelled across the globe for more than 25 years and none of the hotel management staff has been rude or rather been curt toward me. I had a reason to stay at this property to comply with a personal task. Well, one cannot expect much from this property, as it is a franchise and owned by a couple. I am displeased with the attitude of the owner who yelled and screamed at me for trivial reasons. I was innocent and did not know the protocol of the property. Filling my bottle with 2 glasses of orange juice at the breakfast counter was a disaster. I regret going to the breakfast counter. I have not been for my breakfast for 6 days during my one month stay. During my stay the following things transpired - Lights at the toilet went off, toilet flush broke down, as I was paying a lower fee for the hotel charges, the housekeeping did not replace bath towels for 3 consecutive days. The owner claimed that the charges I paid, it does not come with daily cleaning, which is understandable but one would expect basic courtesy. I am a little lost, as all the unpleasant experiences transpired towards the latter part of my stay when I was about to exit the property. I would caution travellers wanting to stay at this property for micromanagement owners, who keep an eye on every single detail. For those who are thick-skinned and would want to enjoy their sleep, this will be an ideal place.

Hotel location in the city center, not much to eat on weekends. And there's nothing to visit downtown Houston. There is no good green space. Fortunately, it's still close to the museum area.