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I am very fortunate to choose to stay here in the end, I had previously wanted to change to a hotel in the city center. The facilities of this old castle hotel are very in place. In 2008, an elevator was added so that the pain of carrying boxes to climb the building was avoided. Breakfast is very generous, in fact it is enough to eat only the buffet on its dining table. Ordered its traditional English breakfast on the first day and couldn't eat a lot of it. The room was large, the bathroom and bedroom were heated and it was very hot. Before going to bed, they had to be closed. The hotel staff are very welcoming and the service is in place. Finally, I have to say that their desserts are delicious, so try them!

I feel rotten giving this hotel a bad review as the people working there were lovely. However, we had a big shock when we arrived as the photos on the website bear no resemblance to the hotel. We had booked online a 'standard double with super king bed' and had later called the hotel and requested a shower rather than a bath and the lady who answered said she would make sure we had a 'walk in shower'. Exhausted after a very long journey we climbed the steep stairs (no lift) and were a bit shocked to see the room. The size was what we would think would pass for a single sized room. The bed was no more than a small king sized on a double headboard. There was a relatively modern open hanging wardrobe with shelving to the side; a desk and two slightly grubby looking upholstered chairs. A very small tv was on the wall opposite the bed and to get to the other side of the bed was a bit of a squeeze along the wall with the windows overlooking the 'view' which was the dirty conservatory windows as seen in other travellers photos. The carpet was worn with a large section where it joined another part completely threadbare. The bathroom with 'walk in shower' was extremely small. On opening the door there was a sink immediately to the left and the toilet next to it with a towel ring in between. Immediately opposite the loo was the shower which could better be described as a 'step up' rather than a 'walk in' shower as the shower was in a deep cubicle which in turn was mounted above the skirting boards, which is fine if you are tall but not so much at 5ft 3 !! The shower needed re-grouting as it was pretty old and the enamel chipped; the sink had several cracks in it; there was nowhere to hang or dry towels and there were holes where the loo roll holder once would have been. Worst of all there was a shower curtain rather than a glass door/panel. Our initial reaction was to check out to find something else, however, we did not know the area and had an event to attend early the next day so exhaustion won the day. The bed was clean, as was the linen and pillows so we stayed. We ate in the restaurant that night and the food was pleasant enough and the service attentive and friendly. Limited menu but all cooked nicely and presented well. We slept but the room was very hot (day and night) while the rest of the hotel felt pleasantly cool. Breakfast was OK ..I'm not a breakfast person so the limited choice was not a problem for me but the tea was stewed in a thermos type tea urn and not good so I stuck to juice. After an early start and a full day we returned late and as we were to be out at another event all the next day until late at night I persuaded my partner that packing up and trying to find somewhere else was just not worth it. We were stunned to hear that another guest at the event we attended had booked into the same hotel a year or so ago and had the same encounter..even think they had the same room as us as they described it perfectly! To put it k

This is the most fabulous place & setting for a couple of nights stay, sadly let down by staff & services. It doesn’t surprise me to see what others have reviewed. This place clearly has been & could be so much more. I’ve no doubt the pandemic has hit them hard & they are struggling to recruit enough of the correct staff. The positives: Lovely historic setting & ambience. On site Spa & Falconry. Lovely airy clean rooms. Food ok to good. Plenty of parking. Breakfast included. The negatives: Poor staffing & services. Some staff just try too hard with ‘Amazing’ & Fantastic’ in their vocabulary constantly. Probably to appease the American market. The Orangery restaurant is very poorly run. Staff do their best, albeit could work with a little more haste, they just can’t cope. Similar excuses about booked tables that are never taken! Staff are generally un-knowledgable about services & timings & things were always going wrong. We laughed most of it off & just called it Fawty Towers, what’s next? :) They could do so much more with the veranda, the bar & Orangery. Bare in mind you are out in the country & taxis can be limited & costly. To summarise - we would stay again for the right price, probably out of the Festival season. Keep doing your best guys & gals but owners beware, you need to manage this place so much better