Residence Inn Huntsville

As hotels/Inns go, this Marriot was nice, but it was the people who made this place feel like a home away from home. From the young guy with the longish hair who warmly welcomed us, to the room organizer whose name started with D and who was an absolute joy to chat with, to the smart, sweet woman with a beautiful shock of gray who said goodbye to us, we were more than comfortable and happy with our experience. The room and grounds were clean and pretty, and we’ll definitely stay here every time we come back to Huntsville!

Very nice

Excellent

Computer system broken therefore no room keys; had to be escorted to room each time to gain entry. Receptionist and all other staff were new. She could not explain incidental charges for $40. On check out she and the hotel manager refused to give me a hard copy of the zero balance receipt until I threw a fit. I never did get a receipt that showed the actual charges to my credit card. The computer system has been down for over two weeks, the pancake machine was broken, there was a tripping hazard at the front walk that had gone unprepared. A young front desk clerk shared with me that he had been on duty 10 hours with no one to relieve him; there was no other staff in the whole facility. He said he was alone and that he stayed because there was no one else to let people into their rooms. Close this motel immediately and try to salvage the good Residence Inn name. W. Kirstein

The staff was very nice. They wirk with what they hace. The property is poor no pool no room key toilet not flush etc. The manager was uppity.

Room was clean, staffs were nice. But few things wasn’t working. The smart door key wasn’t working, need staff to open each time we go back to the room. Breakfast didn’t have waffle as the machine was broken. But overall, really liked the room as is clean and lots of room.

Everything is nice. The staff is super helpful and friendly .

The employees were excellent and super friendly. The Hotel was clean, safe and well located.

The staff was extremely polite and accommodating. Loved the size of the room. Breakfast had wonderful food and plentiful. Outdoor and indoor common areas very nice.