Guest User
March 15, 2023
Made a booking with them for the 2023 easter weekend as we were attending a 4 day event in London. Booked it early to assure we could attend, and it the time I made the booking they carried out a card check, they actually ended up doing this 3 times over the period i had the booking, the first taking £76.50 just after i booked (I had chosen the book now, pay on the day, so i was surprised at this) 2 months before the event they did the same again, all cleared. 2 weeks after that they said my card was invalid, with insurficent funds (It wasn't), and had 23 hours to sort it, so I put my credit card information in (plenty of available credit), they rejected it say invalid car (it wasn't), so i checked the details and they were correct. The next day THEY cancelled the booking!! Leaving me without a hotel for the event, as everywhere was booked up. I'm sure they realised there was an event on after taking the booking, and wanted to resell it at twice the price. PLEASE LOOK FOR A DIFFERENT HOTEL, as these are untrustworthy, and WILL leave you in a bed situtation. They don't answer messages when you ask them either!! Fraudsters and charlatons!! (I didn't actually go in March, but had to choose that to get on here and warn people!)