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3x blokes, road cycling trip across Scotland. September 2023. Fantastic hotel, and exceptionally good value. Location is brilliant, lovely ride in along the marked Scottish C2C route, the hotel is right on the route so no detours. Staff excellent and friendly from start-to-finish. Checked our 3 bikes into the self-service secure storage. Enjoyed a great (well earned) 3 course dinner in the hotel restaurant, which had a great a**osphere and as mentioned, lovely staff. (There is also a great brewery tap next door if you fancy a change of scenery - we didn't manage to get further than that in the village!) Breakfast served early, first-class traditional Scottish - but plenty of other options. Unlimited coffee and juice, we were really happy. Rooms are good for the price, simple ”pub with rooms” style, remember. Everything needed for a stay of this type. It was very hot, but I still slept well. Highly recommended, we'd stay at Traquair Arms again without hesitation.

Our visit was part of a birthday gift for my 87 year old Mum. We arrived on a sunny afternoon and were give the key to our room which was on the floor below reception.......but the lift wasn't functioning and so I had to carry my case as well as my Mum's case down the stairs to the room and there was no offer of assistance. Our room appeared clean and comfortable, however when I looked in the bathroom, I discovered that there wasn't a walk-in shower, and instead the shower was over the bath, something I had specifically requested not to have when I made the booking as I would have been concerned for my elderly Mum's safety. Walking back up to reception, I explained what I had discovered and, very kindly, we were upgraded to another room that had bathroom with a separate shower. This room had amazing views and French doors that opened to where there was a small table and chairs. It was lovely. Our dinner in the evening was OK, nothing great to write home about but perfectly edible, however full compliments to the breakfast chef as we were presented with an absolute feast which we both greatly enjoyed.

My overall stay at the Hydro (Room 64) was fine. This was marred on Tuesday the 24th Sept in the Miller Restaurant by an obnoxious loudmouth female. I was seated back to back with this person, who seemed to be conducting a business meeting with a few others. I cannot over emphasise the loudness of her voice and she seemed to be doing most of the talking. My impression was of someone who needed to be seen and heard. That was not the first time that she had been seen and heard at an equally loud level, this was at breakfast the previous day.On the night in question, my wife and I left the restaurant early just to get away from the relentless droning of her conversation, before we left I commented to her that she and her associates had ruined our evening, we were on holiday and had not anticipated spending the evening in such an atmosphere. On hearing our complaint the persons in question thought it very funny and laughed at us through a very halfhearted apology. We left the restaurant angry and upset at our treatment. We immediately went to the reception area to complain to the staff there as we had discovered, through loud conversation, the female in question had an office in the hotel and we were told by the receptionist that this female brings business to the hotel. As far as we are aware no action was taken to deal with our complaint. On checking out the next day our complaint was reiterated to the receptionist, who apologised, on paying for the meal at this time there was no offer of a reduction for the lack of enjoyment of the meal and the ruination of our last evening in the hotel. Hugh Morrison

Peebles is a delightful town with many 'real' shops, and the hotel is ideally situated five minutes walk from the River Tweed, with supermarkets (Sainsbury's and M&S) close by. Ample easy parking in front ... close to direct routes to Edinburgh and Borders towns. Buses to all parts stop nearby. There are as many as ten café / tea rooms in the town and a number of good restaurants. There is a library and art gallery plus an active theatre with a season of music and plays. Numerous hill and river walks acessible from the hotel or a short drive away. Mountain biking is a speciality of the area.

We stayed at the Tontine Hotel, Peebles 28, 29th June, requested a walk-in shower and this was duly reserved for us and worked out ok. The bathroom was modern and well thought out but why hadn’t the room been refurbished like those shown on the website to brighten it up somewhat as the view did not help through the window. The room however had a strange smell due I understand to a leaking radiator connection, so why wasn’t the carpet steam cleaned, replaced even if it had been in the room a long time. The TV was hanging off the wall at about 1 metre from the floor just behind the door, maybe it should be removed all together. Why would somebody want to watch the tv whilst on holiday and especially at that level and position. Why indeed are there tv’s in hotel rooms in the first place and baths, rather than walk in showers. A bath to exit is far more dangerous than a walk-in shower and who wants to lay in water you have washed yourself in. The bed was comfortable, but we used our own feather pillows rather than those filled with plastic as supplied by most hotels, as are the duvets. The public areas of the hotel are far more comfortable than most hotels as they have quality domestic type settees and armchairs. The Dining room has that old world charm with most tables around the walls with lots of airy space, which makes it easier for the waitresses to serve guests. It is not overcrowded like most hotels cramming tables in. The menu was quite varied and did not revolve round chips and a fry up. There was ample fresh vegetables which is a plus these days, rather than the usual limp lettuce leaf and half a fried tomato. So well done the chef. The staff are very pleasant, well trained, something you do not experience these days. In fact at some hotels and restaurants they cannot set a table correctly, but not the case at the Tontine. I would like to make a mention to Alice, Anna, Beth, Jessica and Sabine, who made our dining experience very relaxing. Well done ladies. I also found the two ladies on reception helpful and they had time for conversation.

My husband and I have visited Cringletie House Hotel before as ordinary travellers but this is our first time with a wheelchair and we are both disabled ( my husband with major disabilities) Rest assured, I use the word ‘ ordinary ‘ but no guests at Cringletie are treated as ordinary. The staff are amazing and all guests receive red carpet treatment. However, the hotel’s website lays claim to being completely wheelchair friendly and I was interested to see if that were the case. In such a historic building it is rare to find lift access to all rooms and public areas, and, with the exception of the conservatory, which could be accessed from the outside, we were able to use all public rooms. Traqair, the wheelchair suite on the ground floor, was superb, with rising chairs, beds and all bathroom facilities geared up to wheelchair use. It even had a fob on the key which opened and closed the door automatically. As anyone with a wheelchair knows, getting through doors is a perennial challenge. The only tricky part( two steps up from reception) is managed with a ramp, which the hotel puts up specially and ensures there are always staff to take the wheelchair up and down. So our stay was a luxurious treat with everything we could have wished for as disabled guests. Nothing was too much trouble for the staff . As for the hotel generally, I cannot praise too highly the attention to detail and superb service in every respect. Reception Always obliging, they will facilitate anything . In our own case, bookings had to be altered on more than one occasion and Harriet and Jodie were patience exemplified. Housekeeping Our stay presented many challenges and the housekeeping staff were superb. The hotel still offers a turn down service in the evening with chocolate gifts! It goes without saying that cleaning standards are 5 star Restaurant We are used to eating out at excellent, nationally renowned restaurants/hotels and Cringletie House is right up there.Excellent freshly cooked breakfasts and beautifully presented, perfectly balanced taster menu. Ingredients were of the highest quality. Front of house service was not overbearing but friendly and attentive. Unlike other establishments, we always felt comfortable Garden The gardener takes pride in the lovely walled garden and all grounds are really professionally kept. He must have to work very hard to maintain such standards, but the result is a superb setting for the hotel. The Owner Bill Cross exemplifies hotel ownership at its best. Every guest receives a handwritten note of welcome, and he is present, at different times of the day to chat to guests about their stay, one gets the impression that he misses nothing and makes sure that standards are maintained and guests are completely satisfied with Cringletie. He clearly takes pride in the hotel and this is reflected in all areas. So, if this review appears to be a glowing one, I can only say that in my experience, having travelled round the

We booked a last minute stay on Saturday and I have to say that aside from the location, our experience was very poor for a four star hotel. Room - for the money, the room was in need of a refurb! Very tired and beyond basic. I wouldn't have said it was even particularly clean. The shower was barely a shower with the lack of power and the bathroom needed a good scrub. ( I couldn't even use it and went to pool shower instead) Dinner - we got told that they would be busy that evening in both the restaurant and bar: expected on a saturday evening and holiday weekend. We opted for the bar and had to eat early due to the supposed business as it was the only time we could get unless we eat after 8pm. Anyway we turned up and and ended up being only people eating apart from two/three other tables. We then asked for water ( no ice or lemon) and had to wait another 5 minutes to get the attention of the waitress to ask for glasses! I would have thought drinking out a glass was a basic. The food took a while and wasn't great. My partner had the linguine and it was watery with no real taste and I had the steak and ale pie ( couldn't taste any ale and wasn't particularly hot!) I decided to have pudding but again we weren't asked if we wanted dessert when plates collected. We sat around and and waited for nearly 30 minutes before partner went and got someone! In all this time no other people arrived to eat! It took over two hours to eat with all the waiting around! Breakfast - mildly better and hot option was OK and and good if compared to dinner. The porridge was lumpy and bland no matter how much honey you added and i would have expected more fruit and pastries like most hotels we visit have. Check out - didn't even get asked if we had enjoyed our stay!!! Clearly they don't even want to get feedback and given the standards I don't blame them. I would also say that on check in we had to ask times of facilities and receptionist didn't bother to even give us the code for the pool. We did formally complain by email and it won't shock anyone that we are still awaiting any sort of acknowledgement! Overpriced and a basic 2/3 star hotel at best!