Sitting majestically on one of the world’s more beautiful harbours, Park Hyatt Sydney showcases a new level of contemporary luxury to the edge of Sydney Harbour. With a coveted location between the iconic Sydney Opera House and Harbour Bridge and nestled in the historic The Rocks area, our harbourside residence offers an intimate, residential-style hotel with architecture, art and design that reflect the Australian landscape, complemented with private boat access and a dedicated 24-hour butler service. Located within walking distance to Sydney’s vibrant business district and world class shopping, dining and entertainment precincts, Park Hyatt Sydney has a reputation for service, excellence and luxury, personally crafted for you to escape into a world of exclusivity.
"I made a same-day reservation and arrived, only to be told the deposit was $1,300 instead of the original $100. It’s not that I don’t have the money; I had been traveling for three months, so my credit limit for that day didn’t reach that amount. Since the room accommodation was prepaid in full, I asked to check in with just the normal deposit, but they refused to the very end. I acknowledge that this is hotel policy, but I felt like it could have been resolved if a manager-level official had approved it, yet they insisted it wasn't possible.
What’s even funnier is that when I asked if they could refund me if the deposit didn't amount to that, they said that wasn't possible either.
I’ve traveled to 65 countries over four years and used to be a Hyatt Globalist, but this is the first time something like this has happened, and I’m just laughing because it’s so absurd. I had a similar experience at the BVLAGAR Hotel in Tokyo a while ago; back then, check-in was naturally allowed (since I had paid in full), but they let me in on the condition that I refrain from using the Mino Bar. Here, however, they refused to budge. They claim there are cases where same-day reservation guests vandalize property. I really don't understand how that has to do with a same-day reservation at all. I was disappointed that there was so much ****** in such a beautiful country like Australia, and the hotel was disappointing as well. Of course, I doubt Australians care anyway.
Considering that the essence of the hotel business is hospitality, the overall attitude is terrible. There is no superficial ******, but their eyes speak for themselves.
This is the first time I've left a review after traveling abroad for four years.
The location is good, though."