Victoria Hotels with Wifi

"5-Star Review for Best Western Plus Carlton Plaza Hotel, Victoria, BC My stay at the Best Western Plus Carlton Plaza Hotel in downtown Victoria was nothing short of exceptional, especially thanks to the front desk team's kindness in upgrading me to a suite. The suite was fantastic—extremely spacious at around 400-600 sq ft, with a full kitchen including fridge, stove, microwave, and dining area, plus a cozy sitting space and pull-out sofa that made it feel like home. Cleanliness stood out, with spotless rooms, fresh linens, and well-maintained facilities throughout this heritage property renovated in 2019. The location is unbeatable, steps from Government Street, Fan Tan Alley, and the Inner Harbour, perfect for exploring Victoria's attractions on foot. Service was top-notch: friendly, accommodating staff handled everything efficiently, from check-in to daily check-ins, echoing countless glowing guest reviews. Amenities like free WiFi, fitness center, air conditioning, and 24-hour front desk added to the comfort. I can't recommend this hotel enough—it's a gem for any Victoria visit!"

"I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution."

"Excellent for service and location. Staff very warm, welcoming, and convenient to go everywhere."

"The room was spacious, the air conditioning was strong, and the hot water was plentiful with good pressure. I was very satisfied with everything, especially the front desk staff, who deserve a special mention. My only minor complaint is that check-in starts a bit late at 4 PM."

"The location was lovely and the staff were very professional and friendly the lobby was nicely appointed and the restaurant was amazing.  I was put in a room on one of the lower floors that seemed a bit older and looked out into a garden or some kind.  The room I was given was directly opposite the elevator, and the noise was incredible from the hall and from the laundry facility above. The bed was comfortable, if a little too firm for my taste, but clean.  If I were to stay again I would request a different room for sure. The elevators were also mostly out of service resulting in long waits to get anywhere. I gave up and took the stairs twice.  It would also be nice if there was a drinks machine with the ice as I would have loved something besides coffee or tea."

"Very clean, the beach is very convenient for walking, the sea view is also good, that is, if you drive a large off-road vehicle, the hotel's parking lot can't stop, you have to stop in the public parking lot that is a distance from the hotel, the overall feeling is good."

"The room wasn't large, but it had a kettle. There was a bar upstairs. The room wasn't very soundproof, and it was quite far from the city center. They sent an email before check-in requesting a $1 charge to my credit card, but then charged me another CAD cent at the front desk. I don't understand the point of Canadian hotels deducting from your credit card and then refunding it."

"Great hotel great location ,stopped here many times ,parking is now better but still costs you $20 day but it is downtown ,heating in room very poor ,had to ask for additional heater .this room also had large windows with a view to the ocean which was great ,but heat loss from windows with a small portable radiator was not sufficient ,but luckily this room had an open fireplace ,so I sublimated the heat by making a nice fire ,may be a good idea for the hotel to offer to sell the logs rather than me going out to a hardware store to buy them"

"Victoria is not big. This hotel is located in the heart of downtown, and you can basically walk everywhere. Within 10 minutes of leaving the hotel, you can see all the scenery near the Inner Harbour. There are countless high-quality restaurants. Apart from the price being a little high during peak season, there is almost no disadvantage."

"Top notch service. Corner suite on the 6th floor had a killer view of the harbor and parliament building. Walking distance from restaurant and the BC museum. Really appreciated having a sitting space separate from the bedroom.  Everything was very nice but room not newly remodeled.  Nonetheless,  looking forward to an opportunity to stay there again.  Major flaw was the pool, sauna area was part of an attached gym. Not the spa experience I had hoped for."