Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Aug 2, 2025|Standard Double Room
the travelling brummieBest hotel I've been to so far all the staff day/night was well mannered happy helpful joyful staff from reception to dinning down to the cleaners all have above and beyond with my stay from the moment I arrived made me feel equal as im disabled the lift access was easy to use helpful with my luggage straight away no waiting around reception was brilliant excellent communication got my room card really quickly no waiting around 3 lifts so plenty of access to floors my room was beautiful spacious easy access with quick card entrance with electric door just swap and the door opens for you with one press button to exit bathroom has all disabled access toilet bars shower seat with arm rests your able to move from side to side which helps getting to dry floor food was amazing from breakfast buffet massive selection you got to try the mixed fruit juices red and green flavour explosion have your great British fry up with a croissant and cappuccino for afters even had reserved table with easy access with out asking help with service if you want your breakfast brought too your room i highly recommend you stay in the Leonardo hotel for best stay on what ever your needs great tourist's while on your stay you have to visit the castle
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Price per night from:€75
Posted on Feb 2, 2026|Standard Double Room
HayleyB13Hotel is in the city centre, so its very noisy but if you book a room here then you should already know, its glorious inside, it's massive! Loved the continent location of the hotel across the road is the castle too, very close to the train station loved all the convince. Rooms need a refurb but the hotel staff do a wonderful job of cleaning. Bed is super comfy and the room is quite big, TV is basic freeview.
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Price per night from:€46
Posted on Jul 8, 2026
Guest UserI like to book Holiday Inn when I travel because it's usually reliable, although some branches can be a older/more worn out than others, but I expect would be up to standards.
Room was comfortable and very spacious. Had a Big screen tv ehich was great to watch the match.The night team went above and beyond to ensure I had a good stay and responded to my request.
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Price per night from:€60
Posted on Jun 30, 2026
Anonymous UserI extended for a late checkout, since it’s the night after concert. So I went back to bed after breakfast, and DONG!!! Fire alarm! VERY LOUD that every sleepy soul would wake up frustratingly. Turns out it’s just a test? And the reception said it’s the policy to do every Monday 10am? But that time was 11.30! Anyway if they have planned for it they should tell guest upfront so I don’t have to wake up panicly and rushed out to the fire exit, needed to go to the reception to restore the keycard cause everything will be reset after the alarm(as they told me). This is ridiculously unacceptable. It’s overpriced too but this subject is known and accepted since it’s the concert night.
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Price per night from:€86
Posted on Sep 16, 2025
Guest User
I had an excellent stay at this hotel! From the moment I arrived, the staff made me feel welcome with their warm hospitality and professionalism. Check-in was smooth and efficient, and I truly appreciated how attentive and friendly everyone was throughout my stay.
The room was spotless, spacious, and very comfortable. The bed and linens were high quality, and I slept better here than I do at home! Small details, like complimentary water, good lighting, and thoughtful amenities, made a big difference.
The location is perfect—close to everything I wanted to see, yet quiet enough for a restful night’s sleep. I also enjoyed the breakfast, which offered a great variety of fresh and tasty options.
Overall, this hotel exceeded my expectations. The combination of excellent service, comfort, and convenience makes it a place I would definitely recommend to anyone visiting the area. I’ll absolutely stay here again on my next trip!
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Price per night from:€95
Posted on May 9, 2025
Guest User
I really enjoyed my stay overall. The location was fantastic—on a beautiful street—and the hotel building itself is stunning. When I arrived, I was warmly welcomed by a very kind Italian gentleman, which gave me a great first impression. My room, though located in a separate area, was clean, modern, and nicely decorated. Everything looked fresh and well thought out.
However, I was disappointed to find visible stains on the bed sheets. While I believe they had been washed, the stains hadn’t come out and the sheets were still used, which didn’t match the high standard the rest of the hotel presented. I think they should have replaced them.
Another minor inconvenience was the bathroom light, which was automatic and triggered the extractor fan. This meant that even during the night, using the bathroom caused the noisy fan to stay on for a while, which could’ve been avoided with a manual light switch, in my opinion.
Despite these issues, the stay was mostly very positive, but I can’t give a full five stars because of the sheets. Hopefully this can be improved for future guests.
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Price per night from:€68
Posted on May 30, 2026
AlvidaHad a lovely stay here, hotel was closer to many thing for you to walk around 10min. Services from staff was good. Breakfast was alright and not too fancy. You can also access the pool and other facilities. Bed was okay and comfortable only downside is that they can only change the sheets after 3days not every day when room service does their day rounds. Overall I will definitely recommend. Will definitely visit again.
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Price per night from:€70
Posted on Jan 18, 2025|Superior Room with Tree Lined View
Guest UserI have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation.
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Price per night from:€81
Posted on Oct 29, 2023
Guest User
I’m so glad we decided to stay at The Coal Exchange Hotel in Cardiff. I’d been given the very important job of finding a place to stay overnight for my friend’s special birthday. I didn’t really know where to start, so I compared prices of hotels in the area. I was surprised to find that the ‘budget’ hotels Premier Inn and Travelodge were no cheaper than The Coal Exchange for the given dates! I had a look at the photos and reviews and it looked perfect for a special occasion. It was steeped in history with the interior design staying true to the period in which it was built. Originally, as there were five of us, I had booked the sextuplet room. It looked amazing and we were all really excited about staying there. Unfortunately though, due to maintenance work being carried out on that part of the building, we had to change our plans to three double rooms right next to each other. The rooms were beautiful. Floor to ceiling double windows, opulent wallpaper, ornate period furniture and a lovely comfortable centrepiece bed.
The bathrooms had gorgeous jacuzzi baths and stone basins.
The following morning we had a delicious breakfast in Culley’s Restaurant situated inside the Coal Exchange.
The staff here are very friendly and go out of their way to ensure you have the best stay.
Can’t wait to go back.
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Price per night from:€53
Posted on May 17, 2026|Standard Twin Room
imodeeeIt’s about a 10-minute walk from Cardiff Station to the hotel.
The location is very convenient.
However, there is no parking available, so it may be inconvenient for those traveling by car.
I think it’s fine if you just need a place to sleep.
Please note that it is not the kind of hotel you would expect from Novotel or Ibis.
The room was spacious and comfortable.
There was a window, but it could not be opened.
The room had a hairdryer and a safe, but no refrigerator.
カーディフ駅からホテルへ徒歩10分ほどで到着できます。
立地はとても良いです。
しかし駐車場は無く、車で移動される方には不便だとおもいます。
ただ寝泊まりする分には良いと思います。
ノボテルやイビスのようなホテルでは無いのでご注意ください。
部屋は広く、快適に過ごせました。
窓はありますが開閉ができないタイプのものでした。
ドライヤーや金庫はありますが冷蔵庫はありません。
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Price per night from:€46