Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Jan 1, 2026
unsweetenedharibo
I had a wonderful end-of-year stay at Chalet Ivy Weiss. Everything was great – the beds and food were excellent, the spa was comfortable, and the staff were incredibly welcoming. They even helped me book transportation to and from the hotel. I'd definitely stay here again next time I'm skiing.
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Price per night from:BRL 1,055
Posted on Dec 30, 2024
N Yip
This is a family trip for two adults and two kids. And we stayed in the hotel for 7 nights, bfast and dinner included.
It's apparent in the booking that we will have kids in the stay, and yet either Trip.com/hotel charged us meals for 4 adults for the entire trip. We ended up overpaying A LOT and wasting A LOT of food because the kids couldn't finish the set meal. Yet the hotel refused to adjust / refund. This was a serious mistake made by Trip.com / hotel.
The hotel provided shuttle bus to the ski resort. Good that there was early shuttle bus around 815am BUT the return shuttle was way too early (4pm) for any serious skiers. The hotel should offer more options.
There was no gym in the hotel and difficult to do some proper full-body exercise.
Onsen set up was nice and clean and tidy. The public onsen wasn't used much so it ended up a big private onsen for us.
We like the traditional Japanese cusine but very disappointed that the chef provided limited changes on the menu during our 7 nights of stay. We spent roughly same number of nights elsewhere in Niseko and the design of their menu was way better.
Staff in general was very helpful and friendly and some of them spoke English and Chinese.
The hotel was short of staff IMO. I could see them running around in the hotel.
The ski equipment room could be equipped with better facility to dry ski boots and gloves.
Shuttle bus was only offered to Niseko but not Kutchan station which was in fact not too far away anyway.
The room was clean and well maintained. The location of the hotel was great too. It's 10mins from the Niseko station and 5mins from annupuri ski run.
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Price per night from:BRL 2,151
Posted on Apr 8, 2026
Ying, Stacey
The staff at Park Hyatt are incredibly attentive and thoughtful. The front desk ladies are not only beautiful but also very meticulous and considerate, especially kind and warm towards children. This time, I'd like to extend a special thanks to the hotel's reservations department for taking care of a returning guest like me by promptly upgrading our room, which made our trip incredibly comfortable and enjoyable. The hotel's ski valet is a major reason why we ski here; it saves so much effort when you're tired from skiing. Last year, I remember there were enthusiastic staff members who helped with putting on and taking off ski boots; it seems that service isn't available this year. It would be even better if it were! 😄 Thank you! 🙏
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Price per night from:BRL 1,454
Posted on May 28, 2026
Guest UserI was looking forward to my stay in Setsu Niseko but I feel disappointed with their breakfast.
Maybe it’s green season, breakfast choices is based on Ala carte and very limited to same menu; kids have to eat the same thing everyday, no other choice.
Parking: no complimentary parking for hotel guest, you have to pay JPY2000/day.
Pro: room is spacious, onsen is good, hotel is very clean!
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Price per night from:BRL 1,079
Posted on Mar 27, 2025
Guest User
The overall experience at this hotel was quite good. The room was very clean, and the layout was well-designed. I especially appreciated the thoughtful design of the bedroom, which was enclosed with a door to ensure a very quiet environment, greatly improving the quality of sleep. The only downside was that the room had only air conditioning and no water heating, which made the air extremely dry. Even with a humidifier turned on, it didn’t help much, and my throat still felt uncomfortable at night. If they could improve the heating system or provide better humidification equipment, the experience would be even better!
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Price per night from:BRL 1,121
Posted on Feb 18, 2025|Twin Room With Shower Only Non-smoking
JessyTThe plus point of this hotel is the outdoor mixed gender onsen.
The location is inconvenient, although there is shuttle bus provided but limited time slot. There is no convenience store or restaurant nearby.
I was advised the late check out rate at ¥3300 per hour but I was confused when 1 of the staff advised another guest at ¥2200 per hour. Why double standard? I guess maybe it depends on the room type?
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Price per night from:BRL 248
Posted on Apr 8, 2026
Micksuva
We had a wonderful stay at your property in Niseko. Everything exceeded our expectations. The accommodation was very clean, comfortable, and beautifully maintained.
We especially appreciated the thoughtful complimentary snacks and refreshments that were prepared for us. It was such a lovely touch and made us feel truly welcomed.
Thank you for the excellent hospitality. We would absolutely love to stay here again in the future.
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Price per night from:BRL 597
Posted on Jun 12, 2026
到处旅游的游客There's no front desk service in the early morning, so this place is more suitable for guests who drive. There are no shops nearby either. However, the view outside the window when you wake up in the morning is absolutely beautiful and puts you in a great mood. The bed is large, but the bathroom and bathtub are a bit old. The jacuzzi function on the tub is broken and unusable.
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Price per night from:BRL 385
Posted on Jan 7, 2024|Quadruple Room-Non-Smoking
JasonsyhA very affordable lodge to book if you intend to snowboard/ski for long! Although location is slightly far from hirafu and other mountains, they offer bus services there. Also there is free shuttle buses back from the mountains which stops opposite the lodge!
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Price per night from:BRL 453
Posted on Mar 3, 2026|Deluxe Suite With Tatami
NabellachanceWe stayed at Niseko Towers and overall had a mixed experience.
The location is great if you’re driving, as there is plenty of parking available. Without a car, however, it may feel less convenient. The building has an onsen on-site, which was a nice touch after a long day out.
One of the biggest positives is the size of the apartment — it’s very spacious, with more than enough room for large luggage and ski gear. This makes it comfortable for longer stays.
However, there were some downsides. The bed was quite hard, and we both woke up with back pain during our stay. Unfortunately, the breakfast was disappointing — very limited selection and lacking in quality. It didn’t feel like much care was put into the overall hospitality experience.
In summary, the space and parking are strong points, but improvements in bedding comfort and breakfast quality would make a big difference.
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Price per night from:BRL 365