Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Dec 30, 2024
N Yip
This is a family trip for two adults and two kids. And we stayed in the hotel for 7 nights, bfast and dinner included.
It's apparent in the booking that we will have kids in the stay, and yet either Trip.com/hotel charged us meals for 4 adults for the entire trip. We ended up overpaying A LOT and wasting A LOT of food because the kids couldn't finish the set meal. Yet the hotel refused to adjust / refund. This was a serious mistake made by Trip.com / hotel.
The hotel provided shuttle bus to the ski resort. Good that there was early shuttle bus around 815am BUT the return shuttle was way too early (4pm) for any serious skiers. The hotel should offer more options.
There was no gym in the hotel and difficult to do some proper full-body exercise.
Onsen set up was nice and clean and tidy. The public onsen wasn't used much so it ended up a big private onsen for us.
We like the traditional Japanese cusine but very disappointed that the chef provided limited changes on the menu during our 7 nights of stay. We spent roughly same number of nights elsewhere in Niseko and the design of their menu was way better.
Staff in general was very helpful and friendly and some of them spoke English and Chinese.
The hotel was short of staff IMO. I could see them running around in the hotel.
The ski equipment room could be equipped with better facility to dry ski boots and gloves.
Shuttle bus was only offered to Niseko but not Kutchan station which was in fact not too far away anyway.
The room was clean and well maintained. The location of the hotel was great too. It's 10mins from the Niseko station and 5mins from annupuri ski run.
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Price per night from:PLN 1,820
Posted on Apr 8, 2026
Ying, Stacey
The staff at Park Hyatt are incredibly attentive and thoughtful. The front desk ladies are not only beautiful but also very meticulous and considerate, especially kind and warm towards children. This time, I'd like to extend a special thanks to the hotel's reservations department for taking care of a returning guest like me by promptly upgrading our room, which made our trip incredibly comfortable and enjoyable. The hotel's ski valet is a major reason why we ski here; it saves so much effort when you're tired from skiing. Last year, I remember there were enthusiastic staff members who helped with putting on and taking off ski boots; it seems that service isn't available this year. It would be even better if it were! 😄 Thank you! 🙏
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Price per night from:PLN 1,064
Posted on Mar 31, 2026
Guest User
This was my first time skiing in Niseko, and this hotel truly provided a fantastic experience. Everything, from the staff to the service and the rooms, was excellent. The location is superb, with the main entrance facing Mount Yotei, a convenience store right across the street, and its central position makes it easy to walk to other places.
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Price per night from:PLN 794
Posted on Jun 30, 2026
Anonymous UserI was a little conflicted about my experience here. I was not sure if I would come back to the hotel given the high price point didnt really match the service.
To begin with we were left alone at the check in kiosk to complete the check in on our own. There were so many staff everywhere and I noticed other staff were assisting other guests attentively.
Then after completion of check in we noticed three small cups of welcome beverages beside our luggages. We have to ask the staff if they were prepared for us or not as nobody was there to serve us. That is really bad by the standard of the hotel. Might as well not serve the drinks.
Dinner wise we were initially very impressed by the food spread during the dinner buffet. However we were so thirsty after the meal I guessed the kitchen had been quite generous with msg.
It was also disappointing for the room windows to have stains / streaks as they affects the beautiful view of lake toya.
So at the end of the day I guess it was the matter of expectation not being met as we really looked forward to the most expensive stay for our Hokkaido trip.
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Price per night from:PLN 993
Posted on Mar 27, 2025
Guest User
The overall experience at this hotel was quite good. The room was very clean, and the layout was well-designed. I especially appreciated the thoughtful design of the bedroom, which was enclosed with a door to ensure a very quiet environment, greatly improving the quality of sleep. The only downside was that the room had only air conditioning and no water heating, which made the air extremely dry. Even with a humidifier turned on, it didn’t help much, and my throat still felt uncomfortable at night. If they could improve the heating system or provide better humidification equipment, the experience would be even better!
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Price per night from:PLN 801
Posted on Apr 9, 2026|Deluxe Family King Room
Guest UserOverall speaking - we love the hotel!
Location - its a ski in ski out resort, only 1 minute walk away from the ticket office and rental. Shuttle buses are also available to commute to other resorts. Generally speaking, its a quieter area compared to Hirafu
Services - Staff were very friendly and attentive, there is a ski valet at the hotel so it makes things so much easier for us
Amenities - there is a hilton shop at the lobby, that also serves as a convenience store. As there is no convenience store around Niseko Village, the shop comes in handy. Love the onsen facility as well, perfect to wrap up the day after skiing
Room - hotel room is slightly smaller and worn out than expected, but the view outside the room is amazing
Would highly recommend Hilton NV!
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Price per night from:PLN 497
Posted on Feb 18, 2025|Twin Room With Shower Only Non-smoking
JessyTThe plus point of this hotel is the outdoor mixed gender onsen.
The location is inconvenient, although there is shuttle bus provided but limited time slot. There is no convenience store or restaurant nearby.
I was advised the late check out rate at ¥3300 per hour but I was confused when 1 of the staff advised another guest at ¥2200 per hour. Why double standard? I guess maybe it depends on the room type?
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Price per night from:PLN 215
Posted on Apr 8, 2026
Micksuva
We had a wonderful stay at your property in Niseko. Everything exceeded our expectations. The accommodation was very clean, comfortable, and beautifully maintained.
We especially appreciated the thoughtful complimentary snacks and refreshments that were prepared for us. It was such a lovely touch and made us feel truly welcomed.
Thank you for the excellent hospitality. We would absolutely love to stay here again in the future.
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Price per night from:PLN 462
Posted on Jan 7, 2024|Quadruple Room-Non-Smoking
JasonsyhA very affordable lodge to book if you intend to snowboard/ski for long! Although location is slightly far from hirafu and other mountains, they offer bus services there. Also there is free shuttle buses back from the mountains which stops opposite the lodge!
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Price per night from:PLN 206
Posted on Mar 16, 2026
Guest User
This hotel is conveniently located near the Moiwa and Annupuri ski resorts, with a handy shuttle service. The scenery is beautiful, breakfast is delicious, and the rooms are incredibly spacious, with the option to self-cater. There's also a large public bath and massage room on the 3rd floor, and ski lockers, washing machines, and dryers on the 1st floor – excellent facilities all around. The staff are friendly, and there's even Chinese-speaking staff available. The only downside is a sewer smell, which seems to permeate the entire hotel.
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Price per night from:PLN 328