Omachi Hotels with Wifi

Great service is very good

I went to Hakuba to ski for half a month and wanted to stay in a hotel with a kitchen, so I chose this place. It’s not far to drive to Hakuba Ski Resort every day, but the car cannot be parked in front of the house. It has to be parked in the free parking lot outside, but it’s a bit difficult to drag the luggage back to the room in the snow! There is no big problem with the room. There is enough hot water. The room has an air conditioner and a heater, so it doesn't feel cold. But for some reason the bedroom has no door. Maybe there is only one air conditioner in the whole house, installed between the living room and the bedroom? It's a bit administratively confusing, the details are as follows: I booked Base 2, but when I checked in, the staff gave me Base 1. I asked again if it was Base 1? The staff answered yes. I thought it was a deliberate arrangement by the hotel and did not investigate further. However, when I came back from skiing the next day, I found a notice posted on the gate. It said that the staff had given me the wrong room by mistake and asked me to go to the front desk, but they did not explain the solution. After arriving at the front desk, I could not communicate with the staff, and he did not say whether he wanted me to change rooms or pay more or anything. He just apologized for giving me the wrong room. I took the initiative to ask him if there would be other guests checking in. Otherwise, can I not move? Because I had already unloaded all the items in my four large luggages, it would take a lot of time to pack them up. Plus, I was exhausted after skiing all day and hadn’t eaten dinner yet. The staff was also hesitant and kept pressing his phone, but he didn’t use his phone to translate for me, so I was speechless… After at least twenty minutes of arguing, I took the initiative to suggest that I move back to Base 2, but he just kept saying OK OK. When I asked him to get the key to Base 2, he was stunned and asked me why? How can I move in if you don’t give me the key? There was no cleaning or housekeeping during the stay, even the garbage from several days was not cleared, which was really unhygienic; towels and other supplies were not replenished either.

The hotel's four-person room is larger than expected! The hotel's interior environment is better than expected, and there is also an open-air hot spring. The receptionist at the front desk is an old man, his English is not very good, his attitude is average, and the service experience is not very good. But based on the cost-effectiveness, it is still recommended!

We love the location because it's not far from Hakuba where we go skiing. The facilities at the hotel are great; bath, gift shop, vending machine. However, they don't have a laundry machine which is not convenience for people who come for skiing. Breakfast and dinner are super delicious. The room is spacious, we booked the Japanese style with futons. However, we wish they come and fold the futons while we were out. Other than that, it's very nice hotel.

Location is on the top of the mountain, not very convenient But self-driving tour, it doesn't matter 4.5 hour drive from Narita Airport to the hotel Check in is already more than 12 am The hotel staff checked in for us after get off work  But it is snowing, there are mountain roads in the snow that are not open and there is no enclosure. Mistake walked in because the mountain road that was not open did not shovel snow The car is snowing. Haocai is not far from the hotel Hotel staff will help us soon  trailer Hotel service is very good, very satisfied There is a cooking stove and tableware in the room Very convenient. The snow outside the hotel is so beautiful I don't want to leave 

It was raining on the day we arrived, but it wasn't cold and we were able to sleep peacefully in our private room. It would be nice if the shower had a little more hot water, but it was okay. I think it's a good place to stay before climbing a mountain. The staff were kind and explained things to us carefully, which made me feel at ease. Shinano Omachi was a town I had been following on Instagram and wanted to visit.

Very very helpful staff. We had injury when we arrived here and stayed for 3 nights and the staff was very cooperative and helpful during this time of distress.

It’s just a guesthouse but everything was clean. The only thing is there’s no key to lock the door. No towel and amenities all be given. I think the area is too safe hence the owner thinks no keys neededi

Good boss, if I didn’t order a meal, I also sent me a quick meal in the morning and evening.

It's very close to the station. Although you can't tell from the outside, the proprietress seems very friendly. There is a refrigerator, microwave, and bathing area (before 10 o'clock) which is great