Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on May 17, 2026|Superior Room
Guest UserThe hotel is just beside the mall and has direct access to SM Bacolod. The room was clean, and most importantly quiet. The staff was also very warm and accomodating.
Show more
Price per night from:JPY 10,938
Posted on May 26, 2024|Deluxe Room
Guest UserCleanliness probably the best so far...
place safe and nearby to robinson.mall employess very professional ill recommend this hotel.
west town hotel price very cheap and affordable...
Show more
Price per night from:JPY 3,638
Posted on Feb 17, 2026|Medium Nest
aldwinjasperI have mixed feelings about our recent stay. On many fronts, this hotel hits the mark perfectly, but a significant issue with the room layout left our group feeling a bit frustrated.
The Positives
The Staff: Truly the highlight of the stay. Everyone we encountered was incredibly kind, professional, and helpful.
Value: Generally speaking, the prices are very reasonable for the level of service and the amenities provided.
The Issue: ”Unequal and Unfair” Room Sizes
We were a group of 8 people and booked 4 separate rooms (2 people per room). Despite paying the same rate, the room sizes were wildly inconsistent. Some of us had plenty of space, while others felt cramped in significantly smaller quarters.
When we brought this up to the front desk, the staff actually confirmed that we aren't the first guests to complain about this. It’s disappointing to know that management is aware of the ”size lottery” but hasn't taken steps to adjust the pricing or clearly categorize the rooms during the booking process. It feels unfair to pay the same price for a much smaller experience.
If you are traveling solo or as a couple and don't mind a bit of a gamble, this is a lovely place to stay. However, for groups booking multiple rooms, the lack of consistency is a real problem. I hope management addresses this soon—either by renovating or by being more transparent about room dimensions or adjusting prices for smaller cuts.
Show more
Price per night from:JPY 6,166
Posted on Apr 28, 2026|Log Cabin
Guest UserAs a family, we’ve visited this place four times now. Our first visit was about 10 years ago, then again three years later, a third time in 2020, and now recently.
To be honest, I’m really disappointed with how the place looks now. Everywhere you look, there is trash on the ground. The landscaping, something I loved most during our first visit, is no longer maintained. Some areas even smell like urine, which is really disheartening.
Booking a room has also become difficult. Their Facebook page and website are not responsive, and their phone numbers can’t be reached. When I asked the front desk, I was told that no one is assigned to handle calls. So book your rooms here in trip.com
The staff also seem overworked and no longer as welcoming. The bathrooms are poorly maintained, and several areas need attention.
The dinosaur park is damaged, and the playground, once a happy place for kids is now broken and has an unpleasant smell. While I appreciate that new attractions like the chasing slides have been added, it’s disappointing that the original features are no longer well maintained.
It’s really sad to see how much the place has declined over the years.
Show more
Price per night from:JPY 6,993
Posted on Feb 20, 2026
Guest User
The suites Calle Vieja = Old (and not so called Nueva = New) is run from a distance in Iloilo. That's why maintance is poor. In every room are shortcomings. Nightly noise of the bar next door. Bathrooms cannot be aired out. Staff is excellent, mangement is lousy. A stinking hot welcome at the reception. The hotel is fiddling with room rates and does not give senior discounts, which are required by Philippine law. The last reservation I canceled. I don't want to stay overnight with ithem anymore. As for Trip.com: we have been tricked again: bookings appear to be going through ******* again. ******* also mess with room rates, just like the other brands they use, and it's impossible to contact them about refunds. They simply don't respond. Hotel and booking site: never again.
Show more
Price per night from:JPY 2,291
Posted on Nov 2, 2025
Guest User
The hotel is situated in the downtown area making it very accessible to the different go to places in the City like malls, restaurants, stores selling local food products, even the parks where one can stroll and enjoy the local delicacies. Transportation available are tricycles, jeepneys, and modern mini buses. Grab cars are also easily bookable.
The hotel is 35 years old so the interior is expectedly dated but surprisingly well-maintained. The employees are very accommodating and polite making the stay truly relaxing.
There are weekend activities at the poolside, namely acoustic night on Fridays and a DJ playing music favorites from different eras on Saturdays. I think these events can attract more customers if they are advertised well in the hotel and its vicinity.
Show more
Price per night from:JPY 7,749
Posted on Jul 6, 2026
Anonymous UserConveniently located near Ceres bus station. Room is big enough to accomodate 2 persons and some luggage. Bathroom needs to be constantly ventilated though to avoid accumulation of molds.
Show more
Price per night from:JPY 3,166
Posted on Jul 23, 2026|Fan Room (2 Single Beds)
Guest UserOverall, the place was good and provided a comfortable stay. The location was convenient, the atmosphere was pleasant, and the amenities were generally satisfactory. The host or staff were also accommodating, which made the overall experience positive.However, the cleanliness of the place could be improved. Some areas did not appear to have been cleaned thoroughly, and there were a few details that needed more attention before guests arrived. A cleaner room and better overall maintenance would have made the stay much more comfortable and enjoyable. Despite this, the place still has good potential, and I believe the experience would be significantly better with more consistent and thorough cleaning.
Show more
Price per night from:JPY 1,488
Posted on Jun 10, 2025
Guest User
We stayed only for one night and were happy there. The inn is close to the mall. You can park your car for free in front of the house. Breakfast provided was great. AC & hot water worked properly. Room is spacious. Minus point would be the mosquitos in the room, but they weren't that much. Could still sleep good.
Show more
Price per night from:JPY 3,969
Posted on Jul 6, 2025
Taehyungshie
The place was good. However, accomodation wise, it was stressful. The owner of the unit did not provide us the room number so the front desk personnel had to scour all sources to find the right unit. It was not organized properly and owner did not communicate prior to our arrival. We had to get the keys from a locked mailbox. So imagine the hassle and difficulty of reaching out those keys and keycard which were not inside the pouch. It was stressful.
The first thing that greeted us upon entering the unit is a broken mirror on the table, incorrect wifi password and complicated door locks.
We had to ask the receptionists downstairs for the owner's contact number so that we can have a wifi access.
Lastly, we hate it that the pool is only open from 6am-9pm. I mean, can't you make it accessible until 11pm at least for some guests prefer to swim late in the night.
Overall, it was an okay experience. Will come back but will not rent tge same unit because the owner is irresponsible and inconsiderate. We wanted to de stress but checking in was not smooth sailing given the fact that it was expensive but paid beforehand.
P.S. Please tell the owner to be give extra care to the guests and not be a burden.
Show more
Price per night from:JPY 7,394