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Irving TownePlace Suites by Marriott Hotels

Irving: 87 hotels found

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Latest Hotels Reviews for Irving

TownePlace Suites Dallas Las Colinas

TownePlace Suites Dallas Las Colinas

4.1/599 Reviews
We stayed here for 2 weeks. The staff is super friendly. But, There is a major breakdown in communication between the front desk and other staff. Our TV in the living room was not working. Called the front desk they said maintenance would be right over. Hours later and many phone calls to the front desk, come to find out there was NO maintenance on sight that day. The other huge issue was the get our room cleaned. We had asked to have our room cleaned very other day. We would let the front desk know when we would be out of the room so they could clean. EVERY time we came back from being out of the room for several hours (3-5 hours), our room was never done. One time they only cleaned 1/2 our room. The other half was left dirty. So we had to call them back in to finish cleaning. It was a mess. The pool was great except no lounge chairs. The breakfast was good. Had a good verity and had alternative milk which was awesome. The price was reasonable. We are on fence if we will come back or not.
TownePlace Suites Dallas DFW Airport North/Irving

TownePlace Suites Dallas DFW Airport North/Irving

4.3/5117 Reviews
They said they had airport pick-up service, but it was useless. I waited for more than an hour. I might as well call an UBER myself. I contacted the hotel to get the driver's phone number, but they said they couldn't provide it. I asked them to call the guests, but they said they couldn't make international calls. Finally, Ctrip customer service intervened to help contact them, but it was a long time ago. The driver who picked me up was video chatting with people while driving, and a mobile phone used for his video was on the whole time. I suggest everyone call a car by themselves, the airport pick-up service is too bad.

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