Hampton by Hilton Hotels in Istanbul

Spent a total of eight nights at this hotel. Our stay was extremely enjoyable for the following reasons: # The hotel was spotless. Our room was clean and the staff who serviced the room each day did an outstanding job. # Location. The hotel is located in a very busy area, but access to public transport was easy with tram and underground stations located within walking distance. Nearby, there were stacks of places to eat a variety of foods and ATM's, supermarkets and all the things a traveller needs were a 'stone's throw' away. # Access to major attractions was easy- the tram line allowed you quick access to a number of important tourist attractions. # Breakfast- Included in the price and for once there was plenty of fresh, good quality food on offer. The dining area was clean and the staff extremely attentive. # Price Point- the room represented good value for money. # Staff- very helpful and with a sound knowledge base. Thinking of staying here- book it!

My stay was very comfortable and I am pleased that I got the exact accommodation service worth to the price I paid. Everytime when I went to İstanbul I am staying in this hotel since apart from the easily reachable with public transportation, hotel team members are very helpful to make your stay more enjoyable.

Comfortable place to stay for those who need quick access to Sabiha Gökçen airport which is a 5 minute drive away. Rooms are well kept & comfortable. Staff is friendly & accommodating. Couple of hundred meters away from some excellent food courts & a couple of small malls. Great choice for those in for a very long haul between flights or a short business trip to Istanbul. The Starbucks on their premises is a definite plus too.

We were disappointed with our experience given the great reviews and price ($153.83 for a king bed for two), It’s a fifteen minute cab ride from the airport (they have no shuttle). The hotel is indeed new and clean. Rooms are small but clean and quiet. The king bed would be a US Queen but it was comfortable.Free WIFI good. Lots of satellite TV channels . The problem is the hotel seems geared to a captive audience of airline crew (an entire floor set aside for them) and Turkish airlines delayed passengers. So the staff don’t really seem to care about being service oriented. They aren’t rude, just laissez faire. They just hand you your room key without explaining which floor you are on (it’s not obvious given their numbering system); not how to log onto WIFI; nor breakfast times. The restaurant menu is mostly American junk food burgers, pizzas, sandwiches and pasta. They did have a Luke warm lentil soup and a few salads but were out of some. Virtually no dressing on the salad and the leaves just thrown in a plate. Vegetarians will struggle to eat a healthy meal. You can’t even get an omelette. Very disappointing for an international chain that caters to international pax awaiting their flights. Given how poor the food menu was, we were pleasantly surprised that the breakfast buffet was so good. A very good spread indeed. I would only stay here again for about $75.

There are a lot of wonderful features of this hotel. 1. The room is clean, spacious, and suitable for desk work. 2. The full-choice breakfast menu, which could vary by day, includes restaurant-like dishes such as eggplant salad, mushroom salad, and scrambled egg with tomato (Menemen). 3. The staff are not only amiable and helpful but also respond quickly. 4. Most importantly, I left my personal belongings in the room when I checked out to leave for my country. After my inquiry, the hotel staff searched the room and kindly made an overseas call to tell me that they had found them. I am so grateful for their kindness.

We selected this hotel mostly for its location: It is close to some of the main tourist attractions, so this choice of location turned out to be a good one. The rooms are quite modern without charm, but overall clean. However, the overall experience at this hotel was, to say the least, very unpleasant. So the recommendation is to stay away from this hotel. There were many technical incidents (door not locking, water leak, malfunctioning light switch, missed cleaning...) during a relatively short stay (6 nights). The breakfast is of very poor quality, certainly one of the worst breakfasts we had at a hotel. As a side note, the picture of the breakfast buffet on the hotel website does not correspond at all to what we had. Very misleading. The interaction with the personnel was very unpleasant, and some members of the personnel are quite rude.

The room is very clean, the breakfast is rich, there is a chain supermarket opposite the hotel, which is convenient for shopping. There are subways and bus stations nearby, and transportation is convenient. Disadvantages: Napkins and toilet paper are not replenished after daily cleaning, and the mineral water is not replenished in sufficient quantity.

For years since the new airport opened, there was no hotel chain close to Istanbul airport so the only choices were Yotel at the airport itself or drive very far for a much better hotel at lower price but you pay for taxi and you waste time in the taxi. Now there is a middle ground solution: the new Hampton in Arnavutköy. The rooms are nice (even nicer than many Hilton Garden Inns) but they ruin it with a staff speaking rubbish at guests, and poor design. First of all, upon arrival there is no reception, it's the restaurant. It's a long walk in a narrow aisle with tables on one side and the buffet on the other side, finally you reach reception and farther away, the elevators. So in the morning there is constant traffic with people with luggage crossing the entire restaurant to go take a taxi – I am sure some guests bang into each other and spill food and drinks on occasion at this hotel; I have never seen such poor hotel design. Anyway I am not going to Hampton brand hotel for the breakfast so I could overlook this aspect. The room types at this hotel are king or twin (cheapest), and king+sofabed or twin+sofabed (only a bit more expensive). I booked the regular twin. Upon arrival, as Hilton Diamond I did not receive any upgrade and given keys to the regular twin room. Not that I cared much for only 1 night but I asked if the room types with sofa bed are bigger, or if all room types are the same size. I was told all same size. So I stuck with my room and went upstairs. I arrived in the room and I was surprised how small it was. There is not a snowball's chance in hell that a sofabed could possibly fit. Nice room, but just small. I went back to reception and asked what room size is this and how can a sofa bed could fit. Another receptionist told me rooms with sofa bed are double the size: 33 sqm vs 16 sqm. I was not overly pleased at the first guy because by then we were settled in the room and his wrong answer was the ONLY reason I did not ask if an upgrade was possible as Hilton Diamond. Hampton brand hotels are not even obligated to upgrade Hilton Diamond guests as per Hilton terms and conditions, but it this case it was not the point. Then he told me upgrades are not possible because they are sold out. I showed him my phone which showed availability, he said it's not possible, Hilton must make a mistake. Easy to blame Hilton but bottom line a guest could have booked a room with sofabed on the spot and then what? They would tell a guest sorry we will downgrade you? Then he said they have one such room but it's out of commission (king + sofa). Never mind that I had booked twin + sofa so upgrade to twin+sofa would have been possible so he was focusing on the wrong issue anyway just to win an argument. Anyway it was a lot of rubbish coming out of their mouths and a conversation was clearly pointless so I wanted to end it, then the receptionist said to apologize the GM would give me a discount for a future stay. Nobo