Guest User
February 11, 2024
I've never written a review, but I couldn't resist here. We booked the Sultan Inn hotel, but upon arrival it turned out that the heating in the department did not work and we were moved to Deniz House. Firstly, the sheet was dirty, I had to ask for it to be changed. At the same time, the bed linen and towels are gray. The bathroom floors were very dusty. The door on the shower stall had to be held tightly to close every time, as it would fall. Secondly, WiFi didn't work at all. We reported this to the reception, but nothing changed for 2 days. They said they were fixing it, but there was still no internet. Thirdly, the heating in the room did not work. Every day I had to go downstairs and ask them to turn it on at least in the evening, since I had to sleep in pants and a sweater. They turned it on in the evening and turned it off early in the morning. The room didn't have time to warm up at all. And on the third day, they said that they could not turn on the heating, since it allegedly works automatically. And it turns on only at a certain temperature in the room. Although two days before that could have been included. No soundproofing. You can hear absolutely everything that happens on the street, as if the windows are open. Slots in the doors. Only one of the three bulbs in the chandelier is on. Because of this, the room is dim. It is generally impossible to put on makeup early in the morning. Breakfast is the same every day. Very scarce. We had to go down to the reception all the time. There wasn't really any reaction. I had to write to the travel agent of the host country, then to my travel agent. As a result, on the third day they were able to somehow solve the problem with the Internet, but with the heating everything remained the same. The only positives are the convenient location and beautiful view. Otherwise, only negative impressions that ruined the whole vacation. I do not recommend this hotel to anyone.
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