Express Inci Airport Hotel

Express Inci Airport Hotel Reviews

Express Inci Airport Hotel

Kartaltepe, Pamuk Sk. No: 18, Istanbul, TürkiyeView Hotel Details
Express Inci Airport Hotel
Express Inci Airport HotelExpress Inci Airport HotelExpress Inci Airport Hotel
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1 night

Express Inci Airport Hotel Guest Reviews

3.5/5
35 review
Verified reviews
Location3.6
Amenities3.4
Service3.5
Cleanliness3.5
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All Reviews(35)
Positive reviews(11)
Reviews with photos/video(1)
Negative reviews(24)
Andri
Deluxe Double Or Twin Room
Stayed in Oct 2023
Couples
3 review
1.2/5
Posted on Oct 17, 2023
Very smoll end not same room what I’m order Not way for this hotel is price is expensive end not good
Response from Property: Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. It is disappointing to hear that the room did not meet your expectations and was not what you had ordered. We understand the importance of accurate room allocation and are sorry for any confusion caused.Your feedback is valuable to us, and we will review the room assignment process to ensure such issues do not occur in the future. We strive to provide a comfortable and pleasant stay for all our guests, and we regret that we fell short in your case.Regarding the pricing, we constantly evaluate our rates to ensure they reflect the value and quality of the services we provide. We appreciate your feedback on this matter.We hope to have the opportunity to welcome you back and provide you with a better experience.Warm regards,Express inci hotel
Atiqullah Naemi
Deluxe Double Or Twin Room
Stayed in Jun 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Jun 22, 2024
It was nice and clean
Guest User
Deluxe Double Or Twin Room
Stayed in Mar 2024
Other
3 review
2.2/5
Posted on Mar 15, 2024
The service quality was bad. I didn't like it. The door handle was broken. There was a coffee cup in the room, but there was no coffee. The room was freezing cold. The bed was as hard as a stone. It's a hotel that I can barely give even 1 point. In short, I wouldn't recommend it.
Original TextTranslated by Google
Response from Property: Dear Guest, First of all, thank you for taking your valuable time and sharing your experience with us. We are extremely sorry to see that the service and room conditions we provided did not meet your expectations. We take your comments into account and would like to state that we will take the necessary measures to improve the service quality of our teams and the condition of the rooms. We apologize for any problems you experienced, such as the broken door handle, missing coffee and cold room. We are sorry to inconvenience you due to your negative experience. If you would like further information or assistance on this matter, please contact us directly. We hope you will give us the opportunity to provide you with a better experience on your future travels. Kind regards, Express pearl hotel
Guest User
Deluxe Double Or Twin Room
Stayed in Dec 2023
Couples
1 review
2.0/5
Posted on Jan 11, 2024
The hotel is old and dirty. The staff doesn't care! The hotel is right next to the metro!
Original TextTranslated by Google
Response from Property: Dear guest,We are very sorry that your stay at our hotel did not meet your expectations. Cleanliness and the comfort of our guests are very important to us and we are sorry to hear that we could not convince you in these areas.We take your feedback seriously and will discuss the issues mentioned with our team immediately in order to make improvements.However, we are pleased to hear that the hotel's location directly by the metro was convenient for you.We hope that you will give us another chance in the future to convince you of our service.Best regards,Express inci hotel
Furkan Miray Atıcı
Deluxe Double Or Twin Room
Stayed in Dec 2022
Couples
3 review
2.5/5
Posted on Dec 12, 2022
There were no towels in the room and there was no air conditioning remote control. I had to explain the situation to the staff 4 times. After 3 hours, the remote control and towel arrived, but the air conditioner did not work :)
Original TextTranslated by Google
Response from Property: Dear Guest, First of all, we would like to express our deepest apologies for the negative experience you had. It is unacceptable that basic issues such as lack of towels and air conditioning controls are provided with such delay and incompleteness. We are sorry for the slow and incomplete response from our staff on this matter. We will be addressing these issues you are experiencing and sharing them with the relevant departments, thus ensuring that such situations do not reoccur. We hope you will give us the opportunity to provide you with a better experience on your future travels. Kind regards, Express pearl hotel
İbrahim Ethem ÇAĞLAYAN
Deluxe Double Or Twin Room
Stayed in Sep 2022
Couples
4 review
4.0/5
Very Good
Posted on Sep 24, 2022
It was good, the sheets are a bit old, but it is important to be clean.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your positive comment! We are taking your feedback regarding the sheets into account and will make any necessary improvements. Since cleanliness and comfort are important to you, we are happy to hear that you were satisfied with this issue. We would be happy to welcome you again. Best regards, Express inci hotel
Guest User
Deluxe Double Or Twin Room
Stayed in Apr 2022
Other
1 review
3.7/5
Posted on May 16, 2022
It was good, I'm booking again
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your nice comment! We would be happy to see you again and are grateful to receive your reservation. Kind regards, Express pearl hotel
Morten
Stayed in Dec 2023
Business travelers
1.0/5
Posted on Dec 2, 2023
No cleaning , room dirty, no refill of shampoo and toilet paper , very dirty under beds ,beds realy bad , electrical plugs falling out of the Walls ….. only up side is that it was cheap.
Seyedali
Stayed in Nov 2023
Other
1.0/5
Posted on Nov 11, 2023
They lied about laundry service. They didn't have it. Water was cut off for 3-4 hours in one day during my stay. The air conditioner was ruined after some days and after so many calls they changed my room. The reception wasn’t supportive at all! I asked for a restroom (WC) on my check-out day and he said I don’t know!
Sara
Stayed in Feb 2023
Other
4.0/5
Very Good
Posted on Feb 5, 2023
it was totally ok.. was a bit unhappy with water as we didn't have water for 2 days but the rest was ok
Tadesse
Stayed in Aug 2022
Family
1.0/5
Posted on Aug 15, 2022
Avoid it like the pest. Dirty rooms, dirty beddings, tired and indifferent staff. The picture of the rooms are fictious. We ordered two single beds and we were told only one blanket was available.Since it was so dirty anyhow and we were not intending to use it, there was no point arguing.
Guest User
Stayed in May 2022
Other
0 review
1.0/5
Posted on May 9, 2022
DO NOT MAKE RESERVATION HERE! Your personal belongings can disappear and no one will take responsibility for it. Me and my husband stayed for a month for a vacation here. We didn't complain about poor conditions in the room like a hole in the ceiling (the size of a fist), bathroom accessories were broken or rusty, every shower ended with a flood all over the floor... I mean, we're okay with simple small hotels like this. What is not okay - it's stealing. Reception said that bag with clothes was recognized as a garbage by housekeeping and it was thrown away. We asked for one thing: please, return our bag or give us money for the most valued belongings. Long story short - they refused to do anything. Also reception blamed us for leaving plastic bag with clothes on the floor. Obviously we had to guess that housekeeping throw everything what's on the floor. Nothing was proposed to us as a compensation. During one month there were a lot of shutdowns of electricity, hot water and wi-fi. I don't recommend stay here even for one night. Also walls in this hotel are paper thin. You can hear everything what is going on in other rooms. Reception team is good only in one thing - smoking just right behind the reception desk. So the smoke is right in the lobby. That's... not right and disgusting. The only one reason that we didn't leave this hotel earlier is because whole accommodation was already paid and we were sure that greedy manager will not allow to return our money.
Israel
Stayed in Sep 2023
Business travelers
1.0/5
Posted on Sep 21, 2023
Not interested
Daniel
Stayed in Jan 2023
Other
1.0/5
Posted on Jan 8, 2023
a dump ir horse stable
TAREK
Stayed in Jun 2022
Business travelers
1.0/5
Posted on Jun 9, 2022
Room needs maintenance. Very bad