It is the worst hotel at the lowest. Three days before heading to Izumo, I suddenly got a phone call on my mobile phone, so I thought it was a confirmation of the reservation, so when I called from here around noon the next day when I returned from the destination, the natural disaster caused by heavy rain The road to the inn is closed Because it was chained, it was closed for a while, so it was contacted to cancel the reservation. It's unavoidable that I can't operate because it's force majeure due to natural disasters, so I don't intend to complain about it 々, but I just made such a sudden and important contact on my cell phone once. So, I didn't contact my cell phone or my home phone at all that night and the next morning, and when I contacted him thinking that it was a reservation confirmation, I was unilaterally told to cancel. I really thought that I was licking customers as a attitude of a company that runs the service industry. I had already taken a break, booked a plane and a rental car, decided the next day's stay and made a travel plan at the travel destination, so the sudden cancellation offer on the hotel side was Although it is a big pain for this person to have to review the overall plan, all employees contact the explanation of the telephone responder, but since there are many people planning to stay, individual responses are not possible at all. Therefore, please arrange another accommodation yourself, Tamatsukuri has another world, but he does not arrange reservations or adjust the price. It is the hotel side that has been annoying by offering a unilateral cancellation, so even in a force majeure situation for the hotel side, it is natural that the customer asks Q & A so as not to be rude to the customer. First of all, I would like to say that you should prepare a precise answer from the customer's position, which is inconvenient, and then contact us. Also, it doesn't matter if all the employees are busy contacting us, so there is a signboard of Hoshino Resorts, so customers can trust us to make a reservation, but the inside is exposed. It is up to the low level of employees who do not notice that it is insanely unpleasant as a corporate attitude to push the explanation of the reason why it is not possible to move. Hoshino Resorts has a brand image, but when you actually stay, the service level is low for the price of other facilities.
Excellent
28 Reviews