Hotels near Valley of the Five Lakes Trailhead, Jasper

The furnishing in the room was nice and updated. However, I did not have a good sleep at night as there were a lot of noise and sound at night, probably coming from other room is using water. There was also slight noise coming from the fridge. For light sleeper, this room would not be ideal as the noise persisted through the night. Had feedback to the front desk but reaction was mild, perhaps nothing much can be done. Breakfast was very good and there is a variety of food items.

This is our second time to stay at Fairmont Jasper Park Lodge. The environment of this resort is very beautiful, which include several lakes, golf course and trails. In the meanwhile, there are good restaurants in this resort. We did enjoy the wonderful dinner at Orso Trattoria restaurant. If we visit Jasper next time, this resort will be still our top priority choice.

Arrived fairly late and we’re new to Jasper. So we decided to eat in for the first night. I knew we were in trouble when the young man at reception put a call through to an extension. His colleague in the back office told him there was no-one in. He merely shrugged and said “stuff happens”, not thinking for one second that he was showing appalling customer service. This was so unlike the usual excellent service we’d received all the way across Canada, I was surprised. So he turned to us. When we asked about the restaurant we were told it was open for breakfast only. And that was what it states on their website. We checked there and then. It doesn’t mention it! So I asked about the bar - was that at least open. “Yes”, he said. “At breakfast”. (I never actually tested that.) He continued to insist that the restaurant was not closed - it was merely only open for breakfast. In the end he shrugged again and said (with no sense of empathy) “Sorry, what can I say?” This was such a shame that this surly, uncaring man is the first face of the hotel, because the service we received from other staff members was much better. They don’t service the rooms, but a request for coffee, etc, was acted on in 5 minutes. I would have preferred real coffee mugs and glasses, but it’s a small point. The rooms themselves are large and comfortable, if a little dated. The hotel is situated about a 10 minute flat walk to the centre to town. And the town has a friendly welcoming feel to it. People would say hello as you walked in. So, sorry, Chateau Jasper, you need to train your reception staff. Or suggest they find a calling outside the hospitality industry.

Everything was great from the pool, hot tub and spa. There was just very limited parking and we were driving in a truck. So we had to park in the back in another hotels parking lot. All in all it was a great stay.

This was a last minute getaway. The only cabin they had left for 4 of us was the Executive Cabin and we loved it. It had 2 comfortable king beds, each in it's own bedroom upstairs. Check in was great. Arianna happened to be from the same city in Ontario, as my husband. She was very knowledgeable about the resort and the area in general, especially when we asked her about bears. (Unfortunately we didn't see any there). Our cabin was like a little house. Love the log style throughout. It had a livingroom with couch and chair, kitchen with fridge, microwave, small stove and dishwasher. Dinnerware and utensils were also there. A bathroom with sink and toilet downstairs and a shower, toilet and sink upstairs. Ours was a recently renovated cabin. There was also a nice deck at the front and a nice balcony off of our bedroom. The pool area was great and the hottub was hot! We didn't use the campfire or BBQ. One night certainly was not enough! The next night when we got home, my son realized he'd left his BOSE earbuds in his room. I called the front desk, they located it the next day and will be sending it back to us. My son was so relieved! We would definitely return.

Late check-in is possible, and with excellent facilities and reasonable prices, it is a good choice for the beginning of a Rocky trip. thank you

About 70 kilometers from jasper, free parking, easy to eat around, breakfast is simple but meets basic requirements, you can eat enough, there is no elevator, you have to carry your luggage upstairs