Heyi light luxury hotel Reviews

Response from Property: Thank‘s a lot for your compliment. We will try our best. Welcomed the next visit.

Response from Property: Thank you for your recognition and affirmation.

Response from Property: Thank you very much for your comments and we look forward to seeing you again！

Response from Property: Dear guest, the hotel sincerely apologizes for bringing you a bad check-in experience. I am the person in charge of the hotel. After seeing your question, I went to the room 1506 where you stayed as soon as possible. I stood at the door and heard the woo woo woo sound you mentioned. Then I compared some rooms with those near you. There are also some slight whining sounds in the guest rooms. The whining sounds of some room types are similar to the sound of Room 1506 you have stayed in. Then we investigated these room types because the windows were not closed. Ours is a duplex, and the upper part of the window can also be opened. Opening the upper window causes too much wind noise. The hotel is originally on the 15th floor, which not only gives you a broad view, but also has a good air environment. But the wind will be louder. It's especially cold these days. The north wind is also strong, so the wind noise is much louder. We have now arranged for dedicated personnel to inspect each room in the hotel. If the upper windows are not closed, they will be closed immediately so that improvements can be made. The exhaust pipes you mentioned are actually not connected to the exhaust pipes in the hotel restaurant, and these exhaust pipes are dedicated. I have asked the property engineering and hotel engineering to check carefully to prevent such problems from bringing bad experiences to guests. .

Response from Property: Dear guest: Thank you for your stay and review. We have always paid attention to the guests' feelings during their stay, and at the same time actively improved our professional level and service standards. Regarding the ventilation shaft secret door you reported, this does not have any safety hazards. It is similar to the electrical box room in the room. In addition, you reported that the mineral water has been opened. We will strengthen the education of our cleaning colleagues on the day. We will also strengthen the training and inspection of the cleaning aunts in the future. We hope to give you a brand new feeling when you check in next time! Sincerely looking forward to your visit again! Hotel operations team

Response from Property: Dear guests, we sincerely apologize for the bad experience caused by the lag in the TV signal. We regret that the handling of this matter did not meet your requirements in the end. Regarding this problem, we immediately found the radio and television company the next day, and they immediately arranged for technicians to go to the site to deal with it. The radio and television company explained that the TV signal was stuck due to strong winds and heavy rain during the May Day holiday. The situation was indeed that night Our front office manager and room attendants have been receiving feedback from guests that the TV needs to be adjusted, and they have been working on it until you said you need to wait for half an hour. We also informed you that the set-top box is stuck and you can restart the set-top box yourself. can solve this problem. And in order to make up for the poor check-in experience caused by our TV signal that night, the front office manager immediately sent you two breakfast buffets worth 38 yuan each. We hope for your understanding. The next day you came to us and asked us to provide a solution to the TV signal problem. I also apologized first and promised to give you a lucky number (an auspicious number like 88.88 yuan) in the hope of your understanding, but you cannot accept it. , offered to give you a free room fee. Maybe seeing our difficulty, we offered to waive half of the room fee. Because you need to apply to the finance and the boss for free room fee, so we also offered to give you a free room coupon, and you also Not accepted. We could only agree to apply with the boss first, but in the end we were not approved. I am quite aware of the whole incident, and I have been in the hotel industry and service industry for many years. This is the first time I have encountered a request for a check-out fee due to poor TV signal. Either the hotel is evading responsibility, or the TV signal at home is poor. If something bad happens, can we seek compensation from the radio and television company? Moreover, our attitude was to give out breakfast coupons immediately, and in order for you to understand us, we also offered to give a profit. However, you did not accept our handling results at all, and informed us that you had a bad stay in other hotels. If you experience it, they will immediately take the initiative to help you waive the room fee, etc. Tell us that in the last hotel you stayed in, if only a light in the room was not on, they would waive the room fee for you. I completely believe what you said is true. With the hotel industry in such a slump, especially when hotels are afraid of negative reviews, the hotel has no choice but to waive your room fee. As for the service industry you mentioned, we have been working hard to learn from it. , it is true that it is rare for the service industry to be perfect, but we are still moving forward hard on the road and striving to do better. Therefore, the restaurant staff can get up at 4 a.m. to prepare a sumptuous breakfast for the guests. The housekeeping lady gave up her May Day vacation and still had to clean the guestrooms even though her back and legs were sore. Of course, these are what we should do. If the guests can be more understanding at this time and give us more, the hotel will be grateful. Finally, I want to say sorry to you again.

Response from Property: Hello dear guests: The hotel is located on the 14th, 15th and 22nd floor. Each floor is our hotel room. The elevator will be inspected at the end of every month. This is maintenance carried out by the property owner based on consumption requirements. Breakfast is available on weekends. There are a lot of people. Most of the guests are tourists. Everyone comes to the restaurant to dine at this time. I'm sorry for bringing you a bad experience. The bus parked at the door only picks people up and takes about 15 minutes. , and will not block the travel of vehicles or people!