Lavande Hotel (Jiangmen Golf Club) Reviews
Lavande Hotel (Jiangmen Golf Club)
First Floor, Building 3, Lakeview Garden, No. 9 Fengle Avenue, Pengjiang District, Jiangmen City, Guangdong Province, China, Pengjiang District, Jiangmen, Guangdong, ChinaView Hotel Details
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Lavande Hotel (Jiangmen Golf Club) Guest Reviews
4.6/5
Very Good
1510 review
Verified reviewsLocation4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(1510)
Positive reviews(1461)
Reviews with photos/video(101)
Classy environment(99)
Convenient parking(92)
Friendly front desk staff(88)
Easy to get around(48)
Large rooms(42)
Perfect for business trips(30)
Average sound insulation(23)
Stayed multiple times(12)
Negative reviews(49)
Guest User
Superior Room (Double Bed) (Fridge)
Stayed in Dec 2023
Business travelers
3 review
Outstanding
Posted on Dec 13, 2023
fully equipped. The hotel provides facilities such as smart Bluetooth speakers, electric curtains, home-style breakfast, etc., and is very attentive to the different needs of customers.
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Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey! Good Morrow, welcome to your next visit
Guest User
Business Room (2 Beds)
Stayed in Nov 2023
Business travelers
13 review
Outstanding
Posted on Dec 13, 2023
Fridays and Saturdays are much more expensive, but they are usually ok. Fridays and Saturdays are much more expensive, but they are usually ok. Fridays and Saturdays are much more expensive, but they are usually ok. Fridays and Saturdays are much more expensive, but they are usually ok. Fridays and Saturdays are much more expensive, but they are usually ok.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey! Good Morrow, welcome to your next visit
Anonymous User
Superior Room (Double Bed) (Fridge)
Stayed in Nov 2023
Business travelers
1 review
Outstanding
Posted on Nov 15, 2023
The front desk receptionist was very considerate. Because I came too early and there was no room, the front desk asked me to store my luggage first and gave me a luggage storage card. It was very cost-effective. After I checked in with the room, the lady at the front desk gave me a breakfast coupon and returned it to me. Delayed check-out until 2 o'clock is really considerate. You can choose this next time you take your family out, it’s so affordable.
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Response from Property: Thank you for your compliment. Xiaoli's service is neighborhood-style service. Li'er felt happy after hearing this. Li'er is very happy to be friends with the guest officer. Li'er has relied on the guest officer's support and companionship along the way. Li'er hopes to be a lifelong good friend with the guest officer.
Guest User
Superior Room (Double Bed) (Fridge)
Stayed in Oct 2023
Couples
11 review
Posted on Nov 1, 2023
The smelliest hotel in history🤮The service attitude is extremely poor. I missed something and asked the front desk to send it to me via SF Express. The front desk asked me to send it myself. I was speechless. I missed something and didn’t take the initiative to contact the guest. This is the first time such a bad hotel. 😓😓
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Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Since the leftover items were not brought to the front desk until the guest room aunt got off work that day, the front desk arranged for a specialist to call the customer, so we were unable to contact you at the first time. I'm sorry! Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Superior Room (Double Bed) (Fridge)
Stayed in Oct 2023
Business travelers
11 review
Posted on Nov 3, 2023
I have stayed in several Lavande hotels, and this is the first time I have experienced such poor environment and service. 1. After three o'clock in the evening, the guests made a lot of noise and could be heard talking in the next room. 2. The wallpaper in the room fell off, and there was actually a takeout order on the wall (as evidenced by the waiter). 3 The front desk has an indifferent attitude towards responding to guests' requests.
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Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Deluxe Queen Room
Stayed in Nov 2023
Business travelers
3 review
Outstanding
Posted on Nov 26, 2023
It's OK It's OK It's OK It's OK It's OK It's OK It's OK It's OK It's OK It's OK
Original TextTranslated by Google
Response from Property: Thank you for your compliment. Xiaoli's service is neighborhood-style service. Li'er felt happy after hearing this. Li'er is very happy to be friends with the guest. Li'er has relied on the guest's support and companionship along the way. Li'er hopes to be good friends with the guest for life.
Guest User
Romantic Room
Stayed in Dec 2024
Solo travelers
10 review
Outstanding
Posted on Dec 16, 2024
酒店設施齊全，環境衞生乾淨，服務態度很好，方便停車，樓下就可以喝茶吃飯，酒店還有給客人帶來意外驚喜，不但送紅酒還有水果
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Response from Property: 谢谢客官的赞美哦，小麗家的服务是邻里式服务呢。麗儿听了心里乐开花了呢。麗儿很开心和客官做朋友哦，麗儿一路走来全靠客官的支持与陪伴呢.麗儿希望和客官做一辈子好朋友呢
angelcat
Business Room (2 Beds)
Stayed in Aug 2024
Family
4 review
Posted on Sep 17, 2024
前台服務態度好，但是房間設施衞生太差了。
馬桶上有尿漬，太噁心，這個我沒拍，給麗楓留點面子。房間牆紙都掀起來了，衣櫃上方靠牆的木板跑出來了，木板裏面黑乎乎的，藏個人都可以。靠床牆邊有發黴的黑漬，如果不是太晚，懶得折騰，我實在不想入住。
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6/7
Response from Property: 尊敬的賓客，感謝您對酒店的點評！對於您在酒店入住期間的經歷，我們深表遺憾。您的寶貴意見對我們非常重要，我們會將意見告知相關部門以提高服務質量。若您下次至此，希望能再次預訂本酒店，給我們一個機會致歉。期待再次光臨！
Guest User
Deluxe Queen Room
Stayed in Oct 2024
Business travelers
5 review
Outstanding
Posted on Dec 15, 2024
房間大 且窗外向湖 景色美 贈送了早餐 好評
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Response from Property: 谢谢客官的赞美哦，小麗家的服务是邻里式服务呢。麗儿听了心里乐开花了呢。麗儿很开心和客官做朋友哦，麗儿一路走来全靠客官的支持与陪伴呢.麗儿希望和客官做一辈子好朋友呢
Guest User
Business Room (2 Beds)
Stayed in Jun 2024
Travel with friends
1 review
Posted on Jun 9, 2024
與朋友出遊，選擇在麗楓住一晚，定的雙人床想好好休息結果到凌晨兩點才能開睡覺
1、首先開的房間是538，在關閉電視機與未連接藍牙情況下房間仍有音樂響，大概持續了一個小時，與酒店方反饋未能解決所以酒店方提出給我們升級換親子房的方案，此時時間已經到凌晨一點多了，我和朋友衹想快點睡覺接受此方案於是換到410房間
2、更換到的410方案如圖，進入房間後悶味先不説，兩床中間有一衹死了的蟑螂，床單與被單分別有破損的情況，這就是麗楓的“衞生標準”
3、與酒店方説明410衞生情況後繼續給我們提方案就是一人一間較小的房間，我和朋友定雙床房的目的就是因為兩個女生互相有伴所以我們拒絕此方案選擇回到原來538房間，此時時間接近凌晨兩點
4、另外，538的房間電動窗簾已壞，淋浴房的花灑開關非常緊，需要巨大的力氣才能扭動，與酒店方反饋是：“每個房間的花灑都是這樣的”，
總結：本次的江門高爾夫球會店麗楓酒店刷新了我對酒店的服務態度與衞生標準，連所謂的“表面功夫”也不去做的，非常真實；各位如果想要花錢去買難受，那麼去麗楓酒店江門高爾夫球會店是個不二之選。
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Response from Property: 尊敬的貴賓！首先對您在酒店入住期間所感受到的不好體驗報以最真誠的致歉，您的反饋酒店第一時間去排查發現是您隔壁房間電視機開最大聲所致，酒店也與您隔壁房間客人致電還有上到房間門口敲門可是隔壁房的客人均無迴應，出於對客人私隱的保密性酒店又不能在客人在住期間未經客人允許私自進入客人房間因此酒店提出給您換房升級家庭房，家庭房兩床中間的死蟑螂是因為酒店基本每週都會請殺蟲公司來定期消殺滅蟲所致，酒店未能及時清理蚊蟲屍體再次給貴賓您致歉，最後提出換成兩間大床房是因為當天雙床房確實已滿房，已無雙床房可換因此為了不影響客人您休息才提出給客人您換兩間大床房，在此再三和貴客您致歉，您所反饋的設備設施問題我們會將意見告知相關部門以提高服務質量。若您下次至此，希望能再次預訂本酒店，給我們一個機會致歉。期待再次光臨！
Anonymous User
Deluxe Queen Room
Stayed in Jul 2024
Other
48 review
Great
Posted on Jul 17, 2024
酒店衞生情況良好，服務人員每天都會主動問詢是否需要打掃。早餐是外包出去的，每天早上七點半才開餐，不能提前，對於需要早起外出的人説不友好。
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Response from Property: 尊敬的賓客，感謝您對酒店的點評！對於您在酒店入住期間的經歷，我們深表遺憾。您的寶貴意見對我們非常重要，我們會將意見告知相關部門以提高服務質量。若您下次至此，希望能再次預訂本酒店，給我們一個機會致歉。期待再次光臨！
TangLGT
Deluxe Queen Room
Stayed in Aug 2024
Family
7 review
Outstanding
Posted on Oct 4, 2024
剛開始的房間很舊，黴味很重，最後溝通換了房間，好了很多，希望房間能夠重新裝修一下就好了。。。。。。。
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Response from Property: 谢谢客官的赞美哦，小麗家的服务是邻里式服务呢。麗儿听了心里乐开花了呢。麗儿很开心和客官做朋友哦，麗儿一路走来全靠客官的支持与陪伴呢.麗儿希望和客官做一辈子好朋友呢
Guest User
Superior Room (Double Bed) (Fridge)
Stayed in Sep 2024
Other
10 review
Outstanding
Posted on Sep 19, 2024
房間乾淨整潔 前台接待周全 客房服務態度很好
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Response from Property: 谢谢客官的赞美哦，小麗家的服务是邻里式服务呢。麗儿听了心里乐开花了呢。麗儿很开心和客官做朋友哦，麗儿一路走来全靠客官的支持与陪伴呢.麗儿希望和客官做一辈子好朋友呢
Guest User
Deluxe Queen Room
Stayed in Apr 2024
Business travelers
11 review
Very Good
Posted on Apr 20, 2024
先説優點：1.停車方便。2.服務不錯！缺點：1.設施一般，窗户小，我也不説什麼，因為我只是晚上住，主要是窗户隔音差，晚上噪音大！2.洗手間花灑旋鈕有點緊，難擰，上面的標識看不清，轉錯了淋濕了頭髮！3.洗手盤雖然看起來有特色，但太淺，洗手刷牙易*到身上！4.洗手枱太簡陋，放毛巾都有點放不下！5.洗手間沖浴地板太滑，應該是是做波紋防滑板！6.沖浴間前地溝有青苔，易藏細菌！7.房間木床架下邊緣未做倒角處理，鋒利的邊角易刮傷腳踝背！8.電視機打開電視節目不易，要用二個遙控器！且未貼標識！9.早餐一般！服務業細節決定成敗！而不是靠一些表面宣傳和創意來取悦消費者的！
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6/10
Response from Property: 尊敬的賓客，感謝您對酒店的點評！對於您在酒店入住期間的經歷，我們深表遺憾。您的寶貴意見對我們非常重要，我們會將意見告知相關部門以提高服務質量。若您下次至此，希望能再次預訂本酒店，給我們一個機會致歉。期待再次光臨！
Guest User
Superior Room (Double Bed) (Fridge)
Stayed in Jun 2024
Business travelers
2 review
Posted on Jul 12, 2024
剛開始給了一個有問題的房間，和前台溝通也積極處理，還算滿意，商務出行可以，後面的房間問題不大，建議以後有問題房間不要放出
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Response from Property: 尊敬的賓客，感謝您對酒店的點評！對於您在酒店入住期間的經歷，我們深表遺憾。您的寶貴意見對我們非常重要，我們會將意見告知相關部門以提高服務質量。若您下次至此，希望能再次預訂本酒店，給我們一個機會致歉。期待再次光臨！