No.228 Donghai Road, Jianghai District, Jiangmen, Guangdong, ChinaView Hotel Details
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Jiangmen Opus Hotel Guest Reviews
4.6/5
Very Good
1378 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1378)
Positive reviews(1347)
Reviews with photos/video(366)
Friendly front desk staff(254)
Classy environment(148)
Well designed(69)
Delicious breakfast(49)
Convenient parking(47)
Well decorated(32)
Perfect for business trips(14)
Negative reviews(31)
Chan WT
Multi-level Deluxe Queen Room
Stayed in Jun 2024
Business travelers
4 review
3.7/5
Posted on Jun 30, 2024
Reception counter staff was friendly.
Room was clean but the wash basin & shower mixer were old. Therefore i gave a below par rating for amenities.
The mattress was comfortable.
I don't mind going back if the owner refurbish the bathroom.
Response from Property: Dear:Guest,We thank you for rating our accommodation, and hope to hear your views on the areas we can improve to meet the expectations of you and future guests. Welcome to make any suggestions or suggestions, We look forward to welcoming you back again! Best wishes!
Guest User
Multi-level Deluxe Twin Room
Stayed in Apr 2024
Family
2 review
3.5/5
Posted on Apr 30, 2024
Check-In Service was subpar with one person at the reception while there were about 20pax waiting to be checked in. Otherwise a good hotel.
Response from Property: Dear:E268185 We thank you for rating our accommodation, and hope to hear your views on the areas we can improve to meet the expectations of you and future guests. Welcome to make any suggestions or suggestions, We look forward to welcoming you back again! Best wishes!
Guest User
Multi-level Deluxe Twin Room
Stayed in Apr 2024
Family
2 review
3.7/5
Posted on Apr 7, 2024
We stayed in a loft room. The breakfast in the hotel was good and the space in the room was sufficient.
Response from Property: Dear guest,Thanks so much for such a glowing review. We truly appreciate your business and you taking the time to share your comments. We hope to see you back with us again soon.Best regards!
Guest User
Duplex Family Friendly Room
Stayed in Dec 2023
Family
2 review
5.0/5
Outstanding
Posted on Dec 4, 2023
convenient hotel, family loves it a lot and we would choose this hotel again!
Yaz Ijaz
Deluxe Double Room
Stayed in May 2023
Travel with friends
9 review
5.0/5
Outstanding
Posted on May 4, 2023
What a pleasant stay at this lovely Hotel. Service was excellent and we were well looked after by the staff especially 小霍 who was polite , welcoming and a great representative of the Hotel. I recommend this hotel to all. It is very clean, rooms are of quality and location is perfect. A quiet area from which you can get anywhere in the City comfortably in a taxi. Mcdonalds and various cool coffee shops walking distance of the hotel. 10/10
Response from Property: Thank you for your stay and sharing your experience with us!With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at our Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Jiangmen!
LPFB
Deluxe Double Room
Stayed in Mar 2023
Travel with friends
3 review
4.0/5
Very Good
Posted on Apr 1, 2023
Location and environment is good, the hotel is neat and tidy.
Response from Property: Dear guest,Thanks so much for such a glowing review. We truly appreciate your business and you taking the time to share your comments. We hope to see you back with us again soon.Best regards!
Andy
Panoramic Executive Double Bed Room
Stayed in Jun 2023
Business travelers
1 review
4.0/5
Very Good
Posted on Jun 19, 2023
I like the room very much.
Response from Property: hank you for your stay and sharing your experience with us!With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at our Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Jiangmen!
Guest User
Multi-level Deluxe Queen Room
Stayed in Jun 2023
Solo travelers
9 review
5.0/5
Outstanding
Posted on Jun 15, 2023
yyds1
Anonymous User
Multi-level Deluxe Queen Room
Stayed in Apr 2024
Travel with friends
4 review
4.0/5
Very Good
Posted on Apr 9, 2024
Environment:
There are no shops around. There is a Meiyijia supermarket and a beauty shop downstairs. They are all residential areas and very quiet.
I booked a duplex room. When I checked in, I was told that the breakfast included was upgraded to an executive room for free because the restaurant was being renovated. It was said that there was a large bathtub, but it was arranged in the last room. Later, I changed to a room near the elevator. The room is very small. I didn't see the room type upgrade as mentioned. It was not even the duplex room I originally booked. I was too tired after a day's journey and didn't want to bother.
Sanitation: Overall, I didn't see any place that was too dirty.
Facilities: The door of the bathroom and shower room in the room is only a sliding door, which means that if you go to the toilet, you close the door, but when you take a shower, the door is open. The design is really unreasonable! In addition, the shower gel and shampoo are placed on the switch of the shower room. If you are not careful, you will touch it. A shelf should be designed to hold items. There is a partition separating the bed at the entrance. The space is not used reasonably, and the whole room looks very small. Then, although the curtains have switch controls, it doesn't work no matter how you press the open and close buttons on the control panel. 😓 Of course, the attitude of the hotel service staff is still very good, and takeaways can also be delivered directly to the door of the room. Overall, the price-performance ratio is high
Original TextTranslated by Google
Response from Property: Hello! Thank you for your stay and affirmation of the hotel service, and for praising the service of our front desk staff. Your satisfaction is the best motivation for us. Xiaoaojia has a superior geographical location, clean and tidy hygiene, trendy and intelligent guest rooms, and considerate service. Bring you a super experience of value for money! Thank you for your careful experience. A good stay experience makes you feel comfortable. The hotel is adjacent to Jiangmen East Station, National High-tech Zone, Jiangmen Performing Arts Center and Jianghai Wanda Plaza. There are many famous restaurants, star-rated cinemas, fitness and leisure, clothing and jewelry, and large supermarkets in the surrounding commercial complex, which can easily meet any consumption needs during your journey. The hotel has a professional management team, providing a clean and refreshing environment, warm and thoughtful service staff, and taking good care of every minute of your stay. Thank you again for your support and love. We will maintain our consistent excellent quality and wait for you to come again at any time. I wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Apr 2024
Couples
34 review
4.0/5
Very Good
Posted on Apr 6, 2024
The room height is good, and you won't feel depressed when living in it. The room is clean and tidy, but it is not suitable for living with family. There is no partition between the bathrooms, which is very inconvenient.
Original TextTranslated by Google
Response from Property: Hello! Thank you for your stay and affirmation of the hotel service. Your satisfaction is the best motivation for us. Xiaoaojia has a superior geographical location, clean and tidy hygiene, trendy and intelligent guest rooms, and considerate service. Bring you a super experience of exclusive value for money! Thank you for your careful experience. A good stay experience makes you feel comfortable. The hotel is adjacent to Jiangmen East Station, National High-tech Zone, Jiangmen Performing Arts Center and Jianghai Wanda Plaza. There are many famous restaurants, star-rated cinemas, fitness and leisure, clothing and jewelry, and large supermarkets in the surrounding commercial complex, which can easily meet any consumption needs during your journey. The hotel has a professional management team, providing a clean and refreshing environment, warm and thoughtful service staff, and taking good care of every minute of your stay. Thank you again for your support and love. We will maintain our consistent excellent quality and wait for you to come again at any time. I wish you a happy life!
Anonymous User
Panoramic Executive Double Bed Room
Stayed in Mar 2024
Family
3 review
3.2/5
Posted on Apr 1, 2024
I don't know if it's because there is no room or what, but the assigned room is at the end of the corridor. Every time I go in and out, I have to take the children for a long walk.
The view room in the online picture should be unobstructed, but in fact it is no different from the garden view room. The windows on both sides face the house opposite. It is better to book a garden view room. Although it is smaller in size, it is cheaper. .
If you take a shower normally, the water will flow to the other side, and the leakage prevention is not good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your evaluation and suggestions for our hotel. We are deeply sorry that we failed to meet your expectations. Your valuable feedback is our driving force for continuous progress. Because the suite you booked is large, the hotel's suites are designed to be far away from the elevator area. But it is relatively quiet and has better lighting. The hotel is committed to providing each guest with a warm, thoughtful and meticulous service experience. Thank you again for your evaluation and support. We will continue to improve the hotel services and provide each guest with a comfortable, warm and reassuring accommodation experience. We firmly believe that after sincere apologies and efforts, we can restore your trust in us and look forward to your visit again!
SO MAN
Duplex Family Friendly Room
Stayed in Mar 2024
Family
5 review
5.0/5
Outstanding
Posted on Mar 19, 2024
The two-story design of the family room is very convenient, so you can eat and play together with a high degree of privacy.
In addition, Xiaoyan at the front desk has a good service attitude and can answer most questions.
Original TextTranslated by Google
Response from Property: Hello! Thank you for your stay and affirmation of the hotel service. Your satisfaction is the best motivation for us. Xiaoaojia has a superior geographical location, clean and tidy hygiene, trendy and intelligent guest rooms, and considerate service. Bring you a super experience of exclusive value for money! Thank you for your careful experience. A good stay experience makes you feel comfortable. The hotel is adjacent to Jiangmen East Station, National High-tech Zone, Jiangmen Performing Arts Center and Jianghai Wanda Plaza. There are many famous restaurants, star-rated cinemas, fitness and leisure, clothing and jewelry, and large supermarkets in the surrounding commercial complex, which can easily meet any consumption needs during your journey. The hotel has a professional management team, providing a clean and refreshing environment, warm and thoughtful service staff, and taking good care of every minute of your stay. Thank you again for your support and love. We will maintain our consistent excellent quality and wait for you to come again at any time. I wish you a happy life!
Silvina Chan
Multi-level Deluxe Twin Room
Stayed in Mar 2024
Travel with friends
21 review
5.0/5
Outstanding
Posted on Mar 11, 2024
Warm reception from hotel lobby staff
The waiters passing by along the way took the initiative to say hello and indicate the location of the room.
Rooms are clean and tidy
The environment is also very comfortable
Towels are white and clean
Nearby is Chen Shaobai Square
Take a walk in the evening after eating
There are also bus stops nearby
Original TextTranslated by Google
Response from Property: Hello! Thank you for your stay and affirmation of the hotel service, and for praising the service of our hotel staff. Your satisfaction is the best motivation for us. Xiaoaojia has a superior geographical location, clean and tidy hygiene, trendy and intelligent guest rooms, and considerate service. Bring you a super experience of value for money! Thank you for your careful experience. A good stay experience makes you feel comfortable. The hotel is adjacent to Jiangmen East Station, National High-tech Zone, Jiangmen Performing Arts Center and Jianghai Wanda Plaza. There are many famous restaurants, star-rated cinemas, fitness and leisure, clothing and jewelry, and large supermarkets in the surrounding commercial complex, which can easily meet any consumption needs of your journey. The hotel has a professional management team, providing a clean and refreshing environment, warm and thoughtful service staff, and taking good care of every minute of your stay. Thank you again for your support and love. We will maintain our consistent excellent quality and wait for you to come again at any time. I wish you a happy life!
Guest User
Multi-level Deluxe Queen Room
Stayed in Mar 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Mar 6, 2024
Very good, worth recommending! Especially the beautiful lady at the front desk, she is kind and kind, and the service is good...
Original TextTranslated by Google
Response from Property: Hello! Thank you for your stay and affirmation of the hotel service, and for praising the service of our front desk staff. Your satisfaction is the best motivation for us. Xiaoaojia has a superior geographical location, clean and tidy hygiene, trendy and intelligent guest rooms, and considerate service. Bring you a super experience of value for money! Thank you for your careful experience. A good stay experience makes you feel comfortable. The hotel is adjacent to Jiangmen East Station, National High-tech Zone, Jiangmen Performing Arts Center and Jianghai Wanda Plaza. There are many famous restaurants, star-rated cinemas, fitness and leisure, clothing and jewelry, and large supermarkets in the surrounding commercial complex, which can easily meet any consumption needs during your journey. The hotel has a professional management team, providing a clean and refreshing environment, warm and thoughtful service staff, and taking good care of every minute of your stay. Thank you again for your support and love. We will maintain our consistent excellent quality and wait for you to come again at any time. I wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Feb 2024
Couples
34 review
3.0/5
Posted on Mar 1, 2024
Facilities: Laundry room is charged
Hygiene: Hygiene is not as good as before
Environment: The environment is not bad
Service: The service is OK
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Jiangmen Opus Hotel. We are very sorry that you did not have a perfect stay experience. We attach great importance to the feedback and opinions of our guests, and we will deal with the issues you mentioned seriously. The hotel provides free late check-out to 14:00 for all guests, and even free late check-out to 15:00 for special requests. It's just that the room card is valid for 12:00, so you apply for late check-out, and the hotel agrees, but you need to renew the card at the front desk when you go back to the hotel. We are very grateful for your feedback on our hotel, and your opinions are very valuable to us. We will take it seriously and improve our services, hoping to regain your trust and satisfaction. If you have any other questions or needs, please feel free to contact us.