Johor Bahru Hotels with Airport pickup service

We booked 2 nights and my hubby decided to stay another night more. Ms Grace was very helpful in assisting us with the room extension and “making up” the room. The aircon in our room was very strong. The buffet breakfast was great too. Hope that the gym could have more billiard table and amenities as we queued up to play for the game and some balls are missing. Air conditioning in the gym wasn’t strong too.

Everyone in my group loved it. My kids loved it so much. Clean, spacious. We arrived late but they were very accommodating with the set up of the extra bed. My only gripe was there's no extra key card so while the kids were resting in the room, I had to ask for assistance from front desk to help me get into my room. N I ran alot of errands 😂 but the staff were very nice. Aircon wasn't very cold for a new hotel wish we could have increase the speed of the ceiling fan.

Love the people at the front desk, they are always so happy and friendly. Check-in took a bit longer than usual but the staff were very apologetic. I stayed in the Urban room at level 12 facing the highway and river. To my surprise it was rather quiet I can’t really hear the traffic. Morning breakfast at level 6 was pretty crowded. The next morning I just went down earlier and it was great. The girls at breakfast were always happy to welcome us… keep it up 👍

I have been staying in FIVES for a few times but booked for twin sharing 1st time trying family room ladies trip with my cousins it was a nice room spacious with 2 toilets. Room was very clean with hair dryer , iron board , iron, amenities. We were early and our luggages was able to be kept at the hotel premises so we can proceed with our shopping opp the hotel Komtar and City Square. No complaints very pleased with the hotel facilities and services.

Dear Crystal Crown Management Team, First of all, I would like to thank you for the hospitality during this period. To begin with, I have a brother who is currently serving quarantine at Hotel Ramada, so I know exactly what are the two hotels offering and its differences. Nevertheless, my stay with Crystal Crown has been a decent one which I am grateful for. I will also be honest with you that there are quite number of areas which need to be improved, not only for the wellbeing of the next batch of guests, but also for the benefit of your staff members. Hence, I would like to provide some constructive suggestions. 1) Communications a) Clarity on the rules of food / items delivery. The RELA briefed us on the arrival day, but it was unclear as we were seated outdoor. A suggestion is to include pictures in your document. See the attached photo for illustration. Besides pasting the rules at the entrance, you could also print it out in black and white for every room, together with the welcome letter. I believe that once the rules are spelled out clearly, the guests will manage their expectations accordingly. b) Distribute the 14 days necessities (e.g. mineral waters, trash bag, toiletries) at one shot. This is also a good practice of Hotel Ramada. Not only the guests can ration the items based on their needs, it also saves your hotel staff the trouble of attending to the needs of the guests at all time. c) Discontinue the whatsapp group. I understand the intention of setting up the group is for emergency purpose. But we all clearly know that this is not the case. Unfortunately, the chat group becomes a platform of all sorts of stuff: from requesting the daily necessities, clarifying the same delivery rules, asking the staff to pick up and send food / items, to spamming the group of 198 people with complaints and feud, or even turning the group into personal chat room. I believe once point a) & b) are sorted out, there is less need to use the whatsapp group as the main channel of communication. We can always use the phone in our room to call the front desk for additional requests or attend to emergency matters. Respecting the guests’ privacy is very much appreciated. 2) Dietary Preferences a) Make the effort to collect guests’ dietary needs and be committed to attend to it. This is a basic etiquette and fundamentals of the hospitality industries. Peanut and seafood allergies can be severe and deadly. The health of people with medical conditions (e.g. diabetes) could be affected. Not to mention the vulnerable such as the elderly, young children and pregnant women. We are human after all, hence the importance of mutual respect – treat the guests the way you want to be treated. b) Look after the well-being of the vegetarians. I would like to speak up for the vegetarians, especially those who practise strict vegetarianism. They cannot to take onions, garlic, chives, green onions and leeks, as it cause anger and desi

Located very close to JB CIQ. However don't attempt to walk over. Road works abound and you will have to cross a busy highway. Await their hourly shuttle from the pick up point at CIQ near the 1st floor convenience store where travelers typically book their grab rides from. Breakfast spread is good. They have kopi tarik available, however I was hoping for teh tarik instead. Room is clean and TV channels included English movie channels. Comfortable pantry area where you can eat and heat up food in the microwave.

The location of the hotel is not too far from immigration checkpoint. I like the spacious big room and toilet come with a bathtub. The only not satisfy of the the hotel is the wall and furniture look a bit old, not furnished new. There is no charging points near the bed. They have facilities of night pub, Spa and a mini pool in the hotel. Hotel breakfast is traditional lesi lemak, goreng , curry etc...not international food. Overall great stay for a cheap day trip.

Consistent with brand standards, bulk-size amenities are provided here at the Holiday Inn Johor Bahru City Centre and while I do appreciate the positive impact these initiatives have on the environment, the body wash bottles located by the shower area were empty when I checked-in to the room. The opaque bottles definitely make it hard for housekeeping to check whether a top-up is required so this is quite certainly a pain point for everyone. Affordable and modern rooms in a great location make Holiday Inn Johor Bahru City Centre a great choice for travellers from Singapore without private transport.

The hotel staff is very welcoming and helpfull. Thank you to Executive Puan Sarimah Sapwi on your kind helpfull. I was here attending company training. What I want to say is it the ballroom is very spacious and comfort. The room ia a sound proof. The food is very good and deliciuos. It is variety and very tastefully. The High tea also very good especially a mee goreng mamak. Overal is very good.

It was an excellent stay at Amari Hotel. The location was convenient with a few shopping malls within the area. The hotel room was clean and spacious for a Deluxe King room. Service staff was helpful and courteous. Overall staying at the hotel was a satisfying and happy one. Will be back for the next travelling to Johore Bahru.