Hanatsubaki Reviews

Mainly catered for locals but with Chinese speaking staff. Hotel is off site so need a car to travel. Bit old but outdoor onsen is extremely rewarding with river flow. Room is spacious and packed with dhc amenities. Breakfast is simple tho and near to airport Good! Reasonable price! Pity shops all closed.

The hotel is relatively remote and is more suitable for self-driving travelers. This time my friend and I did not travel by car. We took a bus from Kaga Onsen Station for about half an hour. It was relatively easy to find. The hotel also had a special car to take us from the hotel to Kaga the next morning. Services at He Hot Spring Station. The hotel is very large, and the rooms are also very large, Japanese style, a very good experience. There are open-air and indoor hot springs. The open-air hot springs are great. You can completely bathe in the mountains and forests. It is a great experience!

The outdoor mixed soup is either hot or cold. The temperature of the hot spring water is not well controlled. We stayed in the hotel for two days and could not enjoy the outdoor mixed soup.

There was a lot of hair from the previous night in the room, the toilet in the public bath was dirty, the alcohol vending machine was broken, and the water in the humidifier was not refilled! The response from the front desk was disappointing.

The room is clean and spacious. The hot spring area is very spacious both outdoors and indoors. The breakfast is good. Dinner needs to be booked 3 days in advance. The disadvantage is that it is a bit far from the main street and is suitable for self-driving people. Otherwise, the hotel facilities will be full.

Very quiet hot spring hotel with great scenery

There was a yukata in the room, but the coat was not changed and the previous visitor had hung it upside down. There was dust on the TV cabinet. The garbage was not collected for two days in a row. There was no shower gel, shampoo, or tea bags used by the previous tenant. The mineral water was not replaced and was left on the floor when changing bath towels the next day. The cleanliness of the large public bath needs to be improved. This is the first time I have stayed in such a bad hotel in Japan.

I reserved an open-air bath with a room. It became a normal room I had it replaced, but the response was too bad. The in-room service was horrible with no tea bags or sweets.

There were a lot of stink bugs in the room and it was a problem. The staff at the front desk took them away, but I don't know how many there were. The smell remained and I didn't like it. I think the sudden increase in the number of guests is causing problems for inns, but I think they should check the rooms in advance and if they still can't get enough, they should let the guests know before entering the room.

I stayed on a weekday when there were few guests, and due to the seasonal pattern and this year's abnormal climate, there were an abnormal number of stink bugs, and the room was filled with more than a dozen stink bugs and a unique smell, which was shocking! ! ! In the room on the top floor, there were countless dead stink bugs on the balcony, screen door, and inside the sash room... Although it is a very large and splendid facility, I felt that the cleaning and management of the details were not done properly. I guess it's because of the lack of people... Since it was a breakfast only plan, I don't know about dinner, but it was a shame because the breakfast was individually served and had a lot of flavor. Also, the hot spring was actually (heated cold spring!!)

Since it was a rainy day, I gave up on using the hot spring field. I wish there was a place with a roof. (I didn't actually go there, so I'm sorry if there is a place on the roof)

The facilities were excellent and I really enjoyed myself. The staff were also very attentive.

The staff at the front desk and the woman serving us provided detailed and easy-to-understand explanations and guidance. Since it was empty, the inside of the building was quiet and I was able to take a rest.

The hot spring was very good and the staff were very kind!