Guest User
January 31, 2023
11/8/2022 We went for three nights (we are a middle-aged couple without children) for the second time. The first was a similar period in 2019 and the experience was very positive in many ways (clean room, beautiful view, very convenient location on the sea, ideal for rest). To the point that my husband and I reminisce about said vacation over and over again. Arriving in the room I find 2-3 small ants in the middle of the balcony door (inside the room). Because as a person I like not to exaggerate situations, I took them out on the balcony. I know I should have reported the incident to the front desk but I thought it was random and maybe within reason, being the lodge in nature. Later that day I spot 5-6 ants on the secretary upstairs. We had no food in the room but only a small bag SEALED with dried figs. The ants had not approached the figs naturally. I catch them again and take them out on the balcony (the ants!!) and put the figs in the fridge. The next morning the ants (not a dozen) were under my head. So when I went to the receptionist, she, not knowing how to talk to an annoyed customer, and even about something like this!!!! - my husband and I could be allergic to crawling bugs, for example!! - he asked if we had left food (unacceptable! I mean in the kitchens of our houses where we have food it is acceptable for ants to run back and forth?!!!!), he said that no one else has complained about something like that and let's see what we can do doing'!!! When we returned to the room after the sea we found clean sheets and a clean room. That same night ants were walking on my head!!!!! So when I went in the morning (sleepless) to ask for a change of room, her attitude was still like falling from the clouds, she tried to excuse herself that she can't imagine where they come in, to strengthen her position she said that the maid searched thoroughly, the day before, to see where they come in but she couldn't find anything.... Only when I told her (with my full name!) that I am both an architect engineer and a housewife (both true!!!) And that the laminate on the floor it is broken in ten parts and that the balcony does not secure (it closes but does not lock) and that the ants did not appear when I arrived in the room, obviously something is pulling them and that I am not in the mood on my vacation to create tension and complain about it (hence why I didn't go straight away to complain like I should have!), she softened up a bit, STOPPING TALKING OVER ME, as she had been doing up until then -extremely rude, to say the least!!! - and somewhat changed her attitude. He moved us to a superior room (the least he could do!!!). The hotel is unfortunately abandoned. Something that starts with management. It is one of the few hotels in the area that has its own private beach and it is obvious that they do not intend to invest in the renovation
Original TextTranslation provided by Google