89, 10 Lady Gordon's Dr, Kandy, Central Province, 20000, Sri LankaView Hotel Details
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The Grand Kandyan Guest Reviews
4.3/5
Very Good
58 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(58)
Positive reviews(42)
Reviews with photos/video(15)
Negative reviews(3)
Kevin
Deluxe Room with Balcony
Stayed in Nov 2022
Solo travelers
1 review
4.7/5
Amazing
Posted on Nov 11, 2022
The bed was comfy. The view was amazing. The staff were very friendly. The location is very close to downtown but up a hill so very very quiet. The food is good, EXCEPT the mutton biryani. Don't order the Mutton Biryani it was just tough fatty meat that you couldn't chew unless you want to feel like you're chewing on an old piece of gum.
MD AZNI
Standard Room
Stayed in Feb 2024
Business travelers
9 review
4.2/5
Very Good
Posted on Feb 4, 2024
What a view during morning
Guest User
Deluxe Room with Balcony
Stayed in Jul 2024
Business travelers
5 review
4.0/5
Very Good
Posted on Jul 19, 2024
The hotel is a bit high, and I was tired walking up after work. There is a primary school next to it, and it was interesting to see students going to school in the morning. I was woken up by the chirping of birds in the morning…
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Guest User
Standard Room<1>
Stayed in Sep 2023
Couples
5 review
2.5/5
Posted on Sep 29, 2023
The hotel made a good deal first: the hotel's scenery is unparalleled, and you can overlook Kandy from the roof (Pictures 1 & 2); the breakfast is also pretty good, one set per person, I chose Sri Lanka (Picture 3)
Next, there is a very serious problem:
First of all, when making a reservation, please read clearly that "accommodating 1 person". If there is a second person after arriving at the hotel, 20USD will be charged.
Secondly, the reception in the lobby was not very friendly to Chinese people. He walked up to us with a smile and asked, "Are you Japanese?" We said, "No, we are Chinese." Then he turned around and left...
Furthermore, the room is not very clean, look at the sheets in picture 4
Most importantly, if you are sensitive to musty smells, don’t order! ! ! The room smelled musty as soon as it was opened, as you can tell by looking at the sofa in Figure 5 below; after reporting it to the front desk, their solution was to spray air freshener...
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Yaping12345
Standard Room
Stayed in Jan 2023
Travel with friends
11 review
5.0/5
Outstanding
Posted on Jan 12, 2023
The hotel is clean and not bad. You need to prepare your own slippers and toothbrush and toothpaste. The service is also good.
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lianne740
Stayed in Jul 2024
Travel with friends
5.0/5
Outstanding
Posted on Jul 13, 2024
Stayed in this hotel for 7 days and couldnt fault it staff are amazing they really make u feel special food is unreal so tasty and fresh different options evey night fresh fruit and chocolates delivered every day to your room.But I must say a massive thank you to Hilary who was amazing and really made are stay just fabulous 100% 5 star to all the staff, will deffo return and I highly recommend anyone to this hotel if looking to stay in Kandy
6/19
Response from Property: Dear Lianne, What a lovely review to receive. Thank you for your time and choosing Grand Kandyan, Kandy as your preferred accommodation in Kandy. Appreciate the recognition given to the team and all we offered to make you comfortable during your stay. While we continue to be at our best, we hope to see you again with us in near future. Kind regards, Imesha M, PR and Marketing Manager.
yazzzzie
Stayed in Aug 2024
Couples
4.0/5
Very Good
Posted on Aug 21, 2024
We stayed here for 2 nights on our 8-day tour of Sri Lanka for our honeymoon. On arrival, the staff were friendly and the interiors of the hotel is breathtaking. We were able to check in early, and had a beautiful room with a great view. They restocked our water when we asked for it and we had room service which was also good. The switch has tripped when we arrived and someone came immediately to sort this problem. Nothing was too much for the staff. The only reason we gave 4 stars is simply because we felt some of the cleanliness could be improved; there were many stained chairs in the restaurant upstairs and they moved a lot when sat on them. The bathroom tiles were also not cleaned after 1 of our nights and we noticed the bath hadn’t been cleaned or our towels replenished. We went up to the roof terrace and felt that this was also quite outdated and needed some renovations and changes in the furniture. It is a lovely space but all seems quite old. The chefs were accommodating when asked for extra support to know which foods to avoid to cater to my severe nut & coconut allergy. They were very good with this. Overall we had a great stay!
6/8
Response from Property: Dear Yasmin, What a lovely review! Thank you for the compliments as well as highlights where we need to improve further. We are pleased to be at your service and make the experience memorable as possible. Your feedback certainly encourages us to continue to be at our best. It will be a privilege to see you again with us look forward to see you on your next visit to The Grand Kandyan Kandy. Kind regards, Imesha M. PR and Marketing Manager.
hashan_di
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 21, 2024
We had our wedding at The Grand Kandyan Hotel on 12th of June and it was an unforgettable experience. The venue was stunning, with elegant decor and breathtaking views that made our special day even more magical. From the moment we arrived, the staff went above and beyond to ensure everything was perfect. A special mention goes to Michelle, who was incredibly helpful and attentive throughout the planning process and the event itself. Her professionalism and warmth made us feel at ease, and she ensured that every detail was taken care of. The catering was exquisite, with a wide variety of delicious dishes that all our guests enjoyed. I must thank General Manager Mr. Thusith Samaraweera for upgrading the room to a honeymoon suite and it was spacious, clean, and luxurious, providing a comfortable stay for us. We couldn't have asked for a better place to celebrate our wedding. Thank you to The Grand Kandyan Hotel and its wonderful staff for making our day truly memorable. Highly recommended for anyone looking for a beautiful and well-organized wedding venue.
Response from Property: Dear Hashan, Thank you for your valuable review on TripAdvisor & for the recommendation. Your wonderful feedback suggests you had a memorable experience with us. We were delighted to read through your review and to learn that you loved the experience. We will certainly convey your thanks the team members specially names mentioned for their hospitable service. We look forward to having you back with us at The Grand Kandyan for another memorable experience. Kind regards, Imesha M. PR and Marketing Manager.
annamorgan2015
Stayed in Aug 2024
Couples
2.0/5
Posted on Aug 14, 2024
We were first put in a really noisy room - they had a door open to a staff area and they were cleaning things from the restaurant until late at night. There was plates clattering until after 11pm. We also had children running around in the corridor outside our room until 11:30pm. I called reception to ask them to be quiet. Eventually I got to sleep but didn’t get much. They never followed up with us about the noise complaint we made. Our driver came to the desk and requested that we switch rooms and translated for us. They moved us rooms and we were put in a corridor that absolutely stank. There were workmen cleaning the mouldy walls - the room and the corridor smelt musty and mouldy. The room wasn’t up to scratch and was unclean in places. I asked about gluten free food at the restaurant and there was GF options, but we did not enjoy the food that was available at breakfast or dinner.
Response from Property: Dear Anna, Thank you for reviewing us in Tripadvisor. We always eager to know your experience, what you like and how we can improve further. We are truly sorry for the areas we have missed. Your comments has already been shared with the team to discuss and take actions where necessary. while we continue to improve and be at our best, we do hope to welcome you back to Grand Kandyan soon again. Kind regards, Imesha M. PR and Marketing Manager
NilushaAshen
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 13, 2024
We went to the Grand Kandian hotel for the wedding of one of our relatives. It is an interesting place with a beautiful view. excellent service, luxurious feel, and stunning views. Friendly, attentive, and professional staff are consistently. Opulent atmosphere: The hotel boasts a luxurious feel with well-maintained interiors and clean rooms.the hotel have a nice rooftop pool with a view we enjoyed lots the fitness center, and the on-site spa also very nice. The location overlooking Kandy City and the mountains is a major highlight. Spacious rooms: Many reviewers find the rooms to be large and comfortable. All the food and desserts that were provided to us that day were delicious. Overall, The Grand Kandyan seems like a great choice for travelers looking for a luxurious and relaxing stay in Kandy,especially if you value service and a beautiful view. If modern amenities in your room are a big priority, you might want to consider elsewhere.
Response from Property: Dear Nilushen, Thank you for your feedback on your recent stay at the grand Kandyan, Kandy Your comment certainly encouraged us to continue to be at our best and have already been shared with the team. We were delighted to read through your review and to learn that you loved the experience. It is a pleasure to hear that you loved the food & the service. We look forward to having you back with us at The Grand Kandyan for another memorable holiday. Kind regards, Imesha M. PR and Marketing Manager
Sightsee55238008265
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 24, 2024
One of the best place ever visited in my life ! I took presidential sweet and lived as a president with my family .. Very very very nice stay over there. And very nice weather .. and facilities :) Amazing people specially reception ( i forget her name animishika sth like that ) but all of them were very nice and lovely ❤️
steve r
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 23, 2024
One of the best hotels I have ever been to the rooms were very clean the food is amazing the service was very good and the hotel and the gym was very clean have good machines and everything and the view from the hotel is very beautiful overall one of the best hotels I've ever been to love it
Response from Property: Dear Steve, Thank you for your feedback on your recent stay at the grand Kandyan, Kandy Your comment certainly encouraged us to continue to be at our best and have already been shared with the team. Thank you once again and look forward to see you with us soon again. Kind regards, Imesha M. PR and Marketing Manager
shavees2021
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 22, 2024
Experienced the best hospitality service ever. Great service aazing food for the price great variety and everything was perfect. Lved the desert varity carrot halwa was my ost fav. Dishes are on spot clean . They always refill food and maintaining standards.
Response from Property: Dear Shavee, What a lovely review to receive. Thank you for your time and choosing Grand Kandyan, Kandy as your preferred accommodation in Kandy. Appreciate the recognition given to the team and all we offered to make you comfortable during your stay. While we continue to be at our best, we hope to see you again with us again in near future. Kind regards, Imesha M. PR and Marketing Manager.
Sightseer21239166967
Stayed in Jun 2024
Other
5.0/5
Outstanding
Posted on Jun 11, 2024
It is a very beautiful hotel with a palace. The rooms are very nice and clean. The staffs are very friendly and accommodating. The best part here is the variety in the breakfast and dinner spread. The food is good and surprising to see so many options in Indian Vegetarian and even a live dosa counter.
Response from Property: Dear Bala, Thank you for taking your time to write a five-star review about Grand Kandyan, Kandy followed with your recent holiday with us. It is our great pleasure to hear that your experience was exceptional. We will certainly convey your thanks the team for their hospitable service. Appreciate highlighting our efforts on accommodating all dietary plans in our buffets. We look forward to welcoming you back, during your future visits to Sri Lanka! Kind regards, Imesha M. PR and Marketing Manager
Adikari U
Stayed in May 2024
Family
5.0/5
Outstanding
Posted on May 21, 2024
Staff are friendly and professional. The food, room service and house keeping was exceptional. Chamara who looked after our room was professional and efficient. You are able to walk from the hotel to the centre of Kandy. A great place to relax.
Response from Property: Dear Addikari U, What a lovely review to receive. Thank you for your time and choosing Grand Kandyan, Kandy as your preferred accommodation in Kandy. Appreciate the recognition given to the team and all we offered to make you comfortable during your stay. While we continue to be at our best, we hope to see you again with us again in near future. Kind regards, Imesha M. PR and Marketing Manager