Top Hotels in Kansas City with Spas

Everything is perfect there and at all Drury Inns i highly recommend this hotel

I booked this hotel as I have not stayed here previously and wanted to try it out. The GM Jeff checked us in and noted that we have been upgraded in our room, though it appeared to be in the room I booked online. He told us that to get to our room, we should go outside to the parking garage elevators, go to the fourth floor, cross over to other elevators to get to the sixth floor where our room was located. We were surprised by this, and soon realized that if we just take the elevator right by our room straight down, we were at the elevators right next to the lobby, where we were checked in. Why we were given these bizarre directions, we have no idea. When going to bed, we noticed that there was dried blood on one of the pillowcases, along with an old stain on the comforter. We got rid of those and called the front desk to let them know about this. In their embarrassment, they comped us one night. The concierge service was OK but on the day of discharge after texting in the morning about extending the checkout time, I texted about getting help for getting our bags to our car and never got a response, so I contacted the front desk myself. A disappointing and gross experience and not really sure this hotel is worth the value that is placed on it. No idea why the GM gave these odd directions; is it so we don’t come back again?

Westin is yet another business masking a massive decrease in service behind “pandemic safety.” The hotel itself is nice. Beds are new and comfortable, rooms are spacious, and the fitness room is well appointed. It’s the only hotel I’ve stayed in recently that had a comfortable HVAC system. The fan can be set to stay on, so the air remains fresh when heating/cooling aren’t running which helped me sleep. Rooms have a mini-fridge and a lovely big TV. However, I stayed six nights and my room was only visited by housekeeping once. They didn’t even bother to restock the in-room coffee, provide more shampoo, or refresh towels. I had to stop at the front desk. This was ostensibly for pandemic safety but I wasn’t in my room so any risk from simply replenishing supplies was purely imaginary. The hotel restaurant is only open for breakfast and the rest of the day service is only in the bar. The bar was somewhat understaffed and waits for drinks got lengthy in the evening. Coffee was only available in the morning. All of this is fine at AirBnB rates, but Westin is still charging as if they are a four-star hotel. What am I paying for if there is so little service? I also can’t recommend anyone book a conference here. I was attending a hobby conference where we were paying out of pocket. Westin didn’t provide any signage and allowed a ravenous horde of people from a professional conference to descend on our limited snacks. They messed up an expensive Friday dessert event by running out of food. Rooms were shifted around on short notice and some of our classes were crammed into a tiny, stuffy, room for six hours. To add insult to injury on Saturday night the hotel hosted a frat party and drunk kids roamed the halls singing loudly, laughing, and banging on doors until 3 AM. Westin didn’t have enough staff to keep these unruly guests under control. I am unlikely to stay here again without asking a LOT of questions in advance and frankly Marriott should be ashamed.

Get to know one of Kansas City’s newest hotels, steps away from one of the city’s most notable destinations, The Country Club Plaza. Inspired by our City of Fountains, Cascade Hotel Kansas City represents energy, refreshment and curiosity. In a city full of places to sleep, we invigorate the modern traveler with the renewed energy you need to discover the day’s potential. Our day is spent relentlessly activating yours.

The check in was very good, an agent with a spontaneous smile assigned us a very quiet room with a beautiful view. The super clean room, with everything you need, excellent bed, towels, amenities, we didn't have to request anything. Delicious dinner, reasonable price, convenient parking in the building, very good service.

Fantastic hotel, unexpected surprise. Very close to the Nelson Museum, just walking distance. It is only one kilometer from the city center. A very nice city, museums and barbecue are my favorites.