Novotel Karlsruhe City Reviews

It locates near the metro but its a bit disappointed that you would have to carry your big suitcase on your own before entering the hotel via stairs. :) The staff is very friendly. The breakfast buffet is enough good for me.

The hotel's decoration style is great. The breakfast is also delicious. The service staff speaks fluent English.

The hotel is comfortable and clean, with professional service, supporting surrounding environment and convenient transportation.

The leader was on a business trip and assisted in booking. The experience was very good.

Modern and newly renovated Service rather unmotivated Perfect location

This Novotel has a great location in central Karlsruhe with easy access to public transport. The facilities were very modern and in good shape. Although, as I would guess, this is primarily a business hotel, it was great for our family. We were given two adjoining rooms with a connecting door, which was just great.

A typical Novotel. Nothing special but clean as you would expect.

Nice and clean room. There’s all you need. The bath is a bit old but they are renovating the rooms. We asked for an additional bed for a kid but that was not ready. As we arrived late at night that was a bit unfortunate. They reacted and brought it. Breakfast is good.

Despite the renovation works taking place I was not bothered with it during my one night stay. The (upgraded) room was very nice. Comfortable bed, good shower, big enough bathroom, and the possibility to open the window. Very good buffet breakfast with plenty of choice. Recommendable!

Have stayed at the Novotel chain before in several locations and Karlsruhe is up there among the best stays, excellent location, 5 min stroll and you’re in the city, excellent service and food, very quiet rooms too, that reminds me, I must find out where to get one of the chairs.

A very nice and cosy Novotel. Although located in the city very quiet.. The fountains outside added even more to the tranquility. We have used a family room setting with two connected rooms. Very friendly staff and a big underground parking. Fantastic breakfast!

I am a regular. The newly renovated rooms are very nice and a huge improvement in the overall quality. Even the breakfast got better. In Karlsruhe definitely the best hotel, overall a top middle-class facility.

First room was very hot and the AC did not work. "Oh yes, the corner rooms get hot when it's sunny". Then don't give one to me! The next 3 rooms had no clod water, only hot water which almost removed my skin in the shower. 3 room changes to get a room with cold water and I still had to pay for my stay. That's just not good enough.

I absolutely hate to give negative marks to anyone, but I feel that it is my responsibility to warn business travellers in particular about what seems to be going on at this hotel and, I am afraid, might well be going on across across the Novotel chain. I also want to alert their senior management who appear to have been deaf to comments passed to them by staff on the ground. I have used this hotel for almost 20 years for my occasional stays in Karlsruhe. It is clearly the first choice for business travellers to Karlsruhe: perfectly centrally located, superb transport connections, with all modern conveniences, very good and varied breakfast buffet, very helpful and unusually friendly staff and up until now well appointed rooms, But upon check-in this time, actually on a private visit, the staff seemed reluctant to let me have a room on the 4th floor, the first one to be completed in their current renovation process. I nevertheless chose a room there, had one look at it, and decided that it was a travesty for what is supposed to be a hotel for business travellers: No desk, no chair other than two huge reclining rocking chairs, no sockets other than a few German 220V outlets dotted about the room, one at a time, no USB charger points. In other words: not a place where one can do any work. Is a business traveller desperate to put a last touch on that PowerPoint for next morning going to balance a laptop on her lap while rocking in an easy chair just out of reach of the socket for the chargers? And, just to discourage the leisure traveller as well, they ripped out the bath tub and replaced it with a shower tray the same full size of a bathtub, and replaced the cupboard for your clothes with open hanging space only. My wife, for one, would not put up with spending a leisurely weekend staring at her dresses and coats. We are not of student-dig age anymore! The real insult is that all of these "amenities" (necessities if you ask me) were and are still present in the un-renovated rooms on the lower floors, I was on a private trip, but still wanted to do some stuff, so I asked to change rooms, which was not a problem. But it would have been in the not too distant future. Accor Hotel management: PLEASE STOP AND THINK AGAIN, or this might not be the last review of this nature.