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Verified reviews
Location3.9
Amenities3.7
Service3.7
Cleanliness3.8
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All reviews(46)
Positive reviews(18)
Reviews with photos/video(1)
Negative reviews(3)
Naphatkanok
Twin Room
Stayed in maj 2024
Business travelers
5 review
3.0/5
Posted on 19 juni 2024
Good hotel I will book again.
Guest User
Double Room
Stayed in juli 2024
Couples
5 review
2.7/5
Posted on 21 juli 2024
We were assigned a room with a broken air conditioning system, and after a sunny day the temperature on the top floor was well over 30° when we arrived. When we pointed this out, they just said that no other rooms were available because they were fully booked - but at that time three room categories including ours were still being sold online.
Instead, we were offered a soft drink as compensation. In order to be able to sleep at all, we had to leave the window open overnight - and that right next to the train station, with train noise and platform announcements.
We later discovered that the hinges on the bathroom door were also bent, so that it could no longer be closed.
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zyqn1
Double Room
Stayed in feb. 2024
Travel with friends
14 review
5.0/5
Outstanding
Posted on 9 feb. 2024
Because I had to catch an early train, I chose this very cost-effective hotel with convenient transportation, right next to the train station.
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shuyu123
Double Room
Stayed in okt. 2022
Business travelers
20 review
5.0/5
Outstanding
Posted on 1 nov. 2022
Clean, very close to the train station, very convenient to travel
The front desk service staff is also enthusiastic. After checking out, I store my luggage in the hotel. After playing around outside, I come back to pick up my luggage and take the train to travel. It is easy and enjoyable! grateful
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Anonymous User
Double Room
Stayed in juni 2022
Business travelers
2 review
5.0/5
Outstanding
Posted on 16 juni 2022
I highly recommend a hotel. I often travel on business, so I often book hotels in Karu. The service attitude is very good. If there is any request, Ctrip will communicate with the hotel immediately. Highly recommended! ! !
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Guest User
Stayed in okt. 2023
Other
2.0/5
Posted on 15 okt. 2023
Save your $'s..this place is worse than you an imagine. No wash cloths...when you shower (no baths) they expect you to use your hands or TP? or a towel? GROSS. Next NO WAKE UP calls....claimed to be broken. I mean come on, this is a railway hub. People NEED to make trains. No help here. Water? HA!!! 4.50 EU/bottle. IBIS has a good reputation, but this location is the pits.OMG
Guest User
Stayed in okt. 2023
Couples
5.0/5
Outstanding
Posted on 14 okt. 2023
Good location if travelling by train. We had a good sized room with a large bathroom. We did need to open the windows to get as much fresh air as we liked and, being next to the Hauptbahnhof, it can be noisy (but absolutely silent with the windows closed). As usual with the Ibis chain it was clean, efficient, and practical. Prices very considerably depending how busy they are. We paid an average of 1200euro per night for 1 room / 2 people, which I think was ok value, but on our last night they were asking 190 euros for guests who had not booked in advance, and in my view that was high for the quality of hotel (but then it's a matter of supply and demand) Our only criticism is that the chambermaids did not come into our room, even to empty the bins - which we raised with reception (presumably this would have been sorted out if we had been staying longer)
Guest User
Stayed in aug. 2023
Other
4.0/5
Very Good
Posted on 27 aug. 2023
This place is located right next to the train, so it's in a perfect location! Walking to town isn't a bad walk and it's super close to the zoo. We stayed here while doing stuff in the Black Forest. There's working AC and the staff is nice. Room is more spacious than many of the others during our trip. Had a desk and some space to store your things.
Guest User
Stayed in jan. 2023
Business travelers
4.0/5
Very Good
Posted on 31 jan. 2023
I had the opportunity to spend nine days in this hotel. The staff at the reception is very friendly and helpful. Most of them have a working knowledge of English, which was a great help for me. They do not have coffee/tea-making facilities in the room. For me, it is a severe drawback. Housekeeping is also not as efficient. They just made the bed and never cleaned the room. The location is very convenient. They are within walking distance from the central train station and have a tram stop just in front of the hotel.
Guest User
Stayed in jan. 2023
Business travelers
4.0/5
Very Good
Posted on 31 jan. 2023
The hotel is less than 500m away from the main train station. Just in front of the hotel, there's a tram stop. Very convenient to go around the area. The hotel room is clean and typical Ibis style, spacious enough. Would be nice if they also provide coffee cup in the room.
Response from Property: Dear Guest, Thank you for the review of our hotel and we are glad that you overall enjoyed your stay.Yes you are right we don’t have any coffee making facilities or room service in our ibis Hotels in Germany. Hope to see you again in one of our other Accor Hotels very soon. Kind regards Tugrul Söylemez General Manager
Guest User
Stayed in maj 2023
Other
4.0/5
Very Good
Posted on 14 maj 2023
This Easter we were at the Ibis Karlsruhe Hauptbanhof. The hotel is located two minutes from Karlsruhe main station. Furthermore, right on the doorstep (literally) of the hotel you have a tram and S bahn stop through which several lines pass. The location of the hotel seems quite good to me, if, as was our case, you intend to move around the area (For example, it takes about 45 minutes to Heildelberg). The hotel seems to be taking advantage of the old offices of a company that worked at the station, perhaps the postal service, and on the outside that is the feeling it gives. The rooms are quite spacious, above 20 m2 it seems, with the typical prefabricated bathroom of the Ibis. Although it does not have the most modern design, the facilities are well maintained and the room cleanliness is good. The beds are spacious and quite comfortable. The hotel staff we dealt with were quite friendly and efficient. The girl at the reception who we met at the entrance and exit of the hotel, very helpful. Since it was Easter, he reminded us that the chocolate eggs that were at the reception and entrance were for eating. The milka eggs were not bad. The wifi is quite fast and stable, so there are no problems navigating. At the entrance, there are a series of stairs, which for people with mobility problems or those carrying large suitcases can be annoying. They don't bother most of us much. They have tried to make a couple of rails with a ramp, but they don't help much. Inside the facilities there is an elevator.
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Guest User
Stayed in aug. 2024
Other
5.0/5
Outstanding
Posted on 30 aug. 2024
Esperienza eccellente, servizi perfetti e grande disponibilità dello staff. Sono stato in questa struttura per missione di lavoro, tornerò sicuramente con la famiglia per una vacanza. Sono stato davvero bene e lo consiglieró volentieri a tutti i colleghi.
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Guest User
Stayed in aug. 2024
Other
4.0/5
Very Good
Posted on 1 aug. 2024
J’ai récemment séjourné dans une chambre PMR de cet hôtel et j’ai été agréablement surpris par son niveau d’accessibilité. La chambre et la salle de bain sont spacieuses, ce qui est idéal pour une personne en fauteuil roulant. Les toilettes sont équipées de barres d’appui de chaque côté, facilitant les transferts et le maintien. La douche italienne dispose également de barres d’appui et d’un siège de douche adapté. Cependant, quelques améliorations pourraient être envisagées : le mitigeur de la douche est trop éloigné pour être utilisé en toute autonomie par une personne à mobilité réduite, et le sol de la salle de bain devient assez glissant lorsqu’il est mouillé, ce qui peut présenter un danger. De plus, bien qu’il existe une entrée spéciale pour les personnes en fauteuil roulant, les portes menant aux chambres et à la réception sont assez lourdes, ce qui peut rendre l’accès difficile. Il manque également des prises électriques près des lits, ce qui serait très pratique. En conclusion, je suis toujours agréablement surpris par la qualité de l’accessibilité des chambres PMR dans les pays voisins de la France. En particulier, en Allemagne, l’accessibilité semble être davantage prise en compte comparée à la France, où l’accessibilité des chambres d’hôtel est souvent insuffisante.
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Guest User
Stayed in juni 2024
Business travelers
3.0/5
Posted on 27 juni 2024
Von Außen wirk das Hotel tatsächlich wie ein Schloss. Die Einrichtung beim Empfang, der Bar dem Frühstücksraum ist auch Ok. Der Fahrstuhl entspricht dem Alter des Hotels und hat schon einen gewissen Charme. Nur das Einzelzimmer entspricht keinem 4* Hotel. Das macht aber das Personal wieder wett, sehr nett.
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Guest User
Stayed in jan. 2023
Business travelers
5.0/5
Outstanding
Posted on 31 jan. 2023
Sehr sauber. Keine Teppichböden in den Zimmern. Freundliches, hilfsbereites Personal. Im Frühstücksraum gab es sogar ein Waffeleisen für frische Waffeln. Zentral direkt beim Bahnhof gelegen. Das Hotel ist sehr zu empfehlen.