InterContinental Hotels Kansas City at the Plaza Reviews

Perfect hotel!

I choose this long-established hotel every time I go on a business trip. It is safe, reliable, and strategically located. It is convenient to eat and shop in the square. The dining and bar inside the hotel are great.

The front desk service of the hotel is of five-star standard, and the attitude is in place. The hotel is elegantly decorated. It is located in the center of Kansas City. It is one of the oldest five-star hotels in downtown. It is conveniently located near various service and entertainment venues around it. There is a market inside the hotel.

No TV? We couldn’t watch TV. When calling the front desk, we were told that it would be up and running later in the evening as they were completing upgrades. Do this in the evening after check-in? Do this during the day! It never came back on. When we checked out the next morning it still wasn’t working. 😡

What i didn't like is that they told me my parking was free and to use my room key to let me in and out the hotel parking garage well i looked at my bank account and they took 64.60 out my account for parking. When i asked the regional manager was there and he said parking was free i will never stay there again!!! That was deception!!

It was so great. All of the staff was incredibly friendly, even switched our room to have a view. My boyfriend and I decided we will be visiting often.

Our accommodations were fantastic and the staff was fantastic! Mark and Andrea treated us like gold, you don't often find customer service like that. We will most definitely return and look forward to that occasion!

The balcony suite i reserved was very clean, spacious, quiet and the view was very nice. Check in was a breeze. The staff was pleasant and professional. I needed bedding for the couch that later turned into a bed… housekeeping was quick to send up the bedding. Although I only stayed one night, it was a wonderful night.

From the time we checked in everyone was great. Anything we asked for we received and anything we didn’t we received. It was over and beyond welcoming.

We love Kansas City but this was our first time staying near Country Club Plaza. This hotel is PERFECT for location. All the shopping, entertainment and dining is extremely walkable. The staff was very friendly and helpful. However the portion of the hotel we stayed in seemed a little run down. At first glance it looked fine but once you looked closer you could see corners were cut and upkeep has been relaxed. Our room had a balcony with sliding doors which we loved leaving opening and enjoying the view. The room was a very decent size for a family of 4 and overall it was a good stay. I just hope they keep up on the maintenance and do good work.

The hotel is located in a great neighborhood and the property is beautiful. However they are probably short in staff. Front desk personnel is polite and amicable. Housekeeping is an absolute disaster! We stayed for 3 nights and our room got cleaned only once. Beds were poorly made and they left a huge garbage bag in our room. I even took pictures. I am not asking for chocolates in my pillow every night (which I actually should in a hotel like this) but at least a bed well made and a clean room and bathroom.

They need to update the locks on the doors, I have a 2 year old that can open it from the inside and squeeze himself out the door even if the anchor chain is applied. Also a lock in the bathroom is needed. Overall our stay is good

No soap on bathroom - called twice for some soap, did not get any ended up using shower wash. Then went to shower and realized I was out of shower wash during my shower, after I showered, water did not drain. Cherry on top - cold water knob was not working in sink - used warm water….. terrible experience for 200 $ a night

Nice place, not worth the price. Lights didn’t work, leaking faucet, water damage, air wasn’t working (luckily it was cold outside). Overall poor quality for the $330 for 1 night. Will not go again.