Sandman Hotel & Suites Kelowna Reviews

Room is smelly No windows

Good location with Shopping mall just nearby

Old and need to be focus more on cleanness

Worst hotel ever stayed in, the TV couldn't be turned on, and they didn't even do house keeping, it's not as good as a motel!

I will stay at this hotel next time. There is a nice park downstairs.

Convenient location

This hotel is old and run down. The rooms have been renovated a bit, but the actual building is old. The walls are thin and very noisy.

Great stay, got an easy room upgrade when we came forward with being unsatisfied with our first room. The location is right across from the Kelowna mall which seemed to have constant RCMP and police in the area. Sketchy people walking around the next door McDonald’s parking lot at night. Otherwise the experience inside the housing was great.

******* profile for this property states that debit cards are accepted. Upon check-in, agent says otherwise. Honestly didn't feel welcome. After a lengthy back and forth, she finally let me check-in with a $250 deposit. This is ridiculous, makes no sense why a hotel can't take a debit card. Make me feel like a second class citizen because I don't have a credit card. Once I checked in, my room had no window to the outside (overlooking an indoor pool), If you are claustrophobic, this will be your worst nightmare. Not an ideal experience and definitely not consistent with my experiences at other Sandman hotels in the past.

Nice place to stay with shopping just a short walk away. A continental breakfast would be nice but restaurant is very good with friendly staff.

We had a pool side balcony and unfortunately the pool area was filled with people who did not care about how their behaviors affected others. They were noisy abd very ignorant. The staff were great, but the people carried on being noisy until after midnight. The staff spoke to them twice but it took me going on my balcony and telling the people to leave the area. I got a grandvtotal of 2 hours sleep before an all day flight. I was, and am not happy with the stay.

There is no privacy between rooms. We could unfortunately hear everything going on in all the rooms around us. The pool and hot tub were disgusting with hair and floaties everywhere. Shower in our room had no water so the was no bathing.

The front desk person clearly was under trained. Pleasant but not yielding. Whoever Carrie’s cards around anymore. All Mine are on my phone. She said I couldn’t tap. Sounds a little archaic. Otherwise ever else was great. Loved the main floor room close to the exit.

The hotel is fairly clean but older and a bit rundown. My room smelled so gross but was fairly clean. Luckily I could open the sliding door to air it out. It was very quiet in a tower room.