2-Star Hotels in Kelowna

The room was recently renovated, and very well featured. The bedroom was nicely partitioned from the rest of the space, and had an excellent bed. The wifi internet connection was quick and consistent despite having multiple devices connected. The location is a little far from the waterfront, but central to the rest of the city and airport.

I have never in my life experienced such disrespect and gaslighting from a hospitality/ hotel staff in my life. I am a well traveled individual and so is my family that i was traveling with and Ive never had a worse customer service experience. I had booked two rooms for my family over a month ago. My parents went inside to get the keys to the rooms and found out the rooms were on different floors. They requested if it’s possible to get the rooms together since we booked under one name and we are a family. The male receptionist checking us in was immediately hostile over a such a small and sensible request. He was telling us that we weren’t listening to him and became increasingly agitated. Due to such poor and and aggressive behavior towards us, my father mentioned that we must complain to corporate about our poor treatment. The male reception then began to accuse my father of calling him a profanity (“b*st*rd) when he did not say anything remotely close. As customers we have the right to report poor treatment especially when we have paid for our stay in advance. In response to my father defending himself, the receptionist grew even more aggressive and threatened to call the cops, to throw us out, and was running in and out of the staff room mentioning profanities and the f word towards us. There was one assistant manager that chimed in and started gaslighting us as well and when asked her what happened she was not able to explain what she heard—she was just repeating what he told her. The rest of the staff looked scared to speak up around him. Very disappointed in this service. Almost ruined our road trip and I WILL NOT BE STAYING AT A HOLIDAY INN EVER AGAIN. Holiday Inn should be ashamed of themselves for hiring such under qualified staff. If you are South Asian DO NOT stay here. The staff are clearly ****** and are projecting stereotypes onto their paying customers. This is a disgrace.

Don't leave anything behind in the room because you likely won't see it again. I left two expensive medications behind by accident and was basically accused of being a liar when I questioned why they weren't turned in by the housekeeping staff. The man I spoke with at reception was unhelpful and unapologetic, going so far as to tell me it was my problem since I left the medications behind. I know they were tucked out of sight and that's how I forgot them, but he said his housekeepers are very thorough. If that's the case, they should have turned the medications in. A bit of compassion goes a long way and is better than calling your customer a liar.

The staff was very friendly, helpful and accommodating. We had booked a room for 3 beds, but one of our friends was not able to make it. The staff was very understanding and were able to provide us with a 2 bed room. The room was very clean and comfortable.

Loved it !!! Best location good easy check in and check out !! Never had to go to front desk due to the amazing information in side the lobby and room about hotel . Will be back :)

The rooms are a bit outdated, kitchen floor was very dirty, bathroom floor could have been cleaner. I asked and they cleaned it for us the next day. The staff are amazing we stayed in a 1 bedroom suite and it was great all kinds of space and great outdoor space with table and chairs with umbrella's and 2 BBQ's. Sad the pool is not working hpefully it will be the next time we go. There is another pool you can go to a couple blocks away at their sister motel. We will stay here agian. The breakfast was good!

The location and room were good, but after booking Ctrip went to the front desk and said that it could not find a reservation, they could open a room directly to check in, but the price was higher than the Ctrip price, contact Ctrip immediately, and then said that a tax is separate, so it is expensive, Ctrip I took the initiative to refund the difference to me and praised Ctrip, but the hotel did not connect the tax-included price with Ctrip. I hope to correct it in time

Was in an ensuite room. Don't believe the pictures, zero correlation. Small, very small, dark, not too clean and extremely old. Window was propped open with a piece of wood. Curtain doesn't really cover the window. Next to a busy main road, you can hear cars all night. No storage space at all. Small-screen TV with a couple of grainy channels. Wifi worked well. Parking is limited, the lot was full a couple of times and I had to find street parking elsewhere. Location is not bad, walking distance to the waterfront area. The place has a very large kitchen, which is surprisingly well equipped. Was always busy, and unfortunately the smell of cooking (lots of frying) permeates everywhere. I did some laundry and a brief spell in the drier was enough to have everything smell of burnt meat. Although the place is very cheap, I don't think I'll return.

I was pleased to see my room. very clean and comfortable bed. newly renoed they have kitchenette units as well. great location. my vehicle has some battery issue and the staff helped me out in replacing the battery. will definitely stay here again.

The hotel was a simple, understated, clean, affordable place to sleep. The bed & pillows were so comfortable. Compared to some of the more expensive brand name hotels this one got one big thing right….an outlet with a mirror in a room other than the bathroom. Makes life easier when there is more than one person trying to get ready at the same time. The continental breakfast was missing tea so thankful for a Starbucks across the street. 20 min walk into the restaurant district & beach.