Melbourne ViVo Reviews

Response from Property: Thank you for sharing your feedback with us. We take all guest comments very seriously and are deeply concerned about the issues you've raised.After carefully reviewing your comments and the accompanying photos, we have identified that the images were not taken from our rooms or property. We believe there might be a mistake or misidentification regarding the location mentioned in the review.We are committed to maintaining a high standard of cleanliness and comfort for all our guests. We kindly request a review and verification of the authenticity of these images to ensure accuracy.Please contact us directly so we can address any concerns you may have and investigate this matter further.

Response from Property: Thank you for taking the time to share your feedback. We're delighted to hear that you found Ivan, our manager, to be friendly and helpful. He truly appreciates your kind words!We apologize for the dated appearance of the room and the minor maintenance issues you encountered. We are currently in the process of making updates and improvements to our facilities.Your feedback is invaluable to us, and we hope to have the opportunity to provide you with a better experience in the future.

Response from Property: Under new operator and new management, we work hard toward providing better hospitality with home-stay feeling to our guests.Hope you would stay with us again, to experience the difference.Thank you.

Response from Property: We are very sorry about the issue you mentioned with bedding and bath towels. Our hotel only uses disposable items under very special circumstances to ensure the hygiene and health of every guest. We are also very sorry about the issue you mentioned about the renovation of the previous house. We understand this may impact your stay. Thank you very much for mentioning the excellent location of our hotel, close to the bus station and tram station, and opposite two major supermarkets and pharmacies. We attach great importance to your opinions and will work hard to improve our services and facilities, hoping to provide you with a better stay experience in the future. Thank you again for your feedback and we look forward to the opportunity to serve you again.