DoubleTree by Hilton Hotel Grand Key - Key West

DoubleTree by Hilton Hotel Grand Key - Key West Reviews

DoubleTree by Hilton Hotel Grand Key - Key West

3990 S Roosevelt Blvd, Key West, United StatesView Hotel Details
DoubleTree by Hilton Hotel Grand Key - Key West
DoubleTree by Hilton Hotel Grand Key - Key WestDoubleTree by Hilton Hotel Grand Key - Key WestDoubleTree by Hilton Hotel Grand Key - Key West
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DoubleTree by Hilton Hotel Grand Key - Key West Guest Reviews

4.1/5
Very Good
115 review
Verified reviews
Location4.2
Amenities4.1
Service4.1
Cleanliness4.1
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All Reviews(115)
Positive reviews(94)
Reviews with photos/video(1)
Negative reviews(21)
Guest User
Mobility Hearing Accessible King Room with Roll in Shower
Stayed in Jun 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 25, 2024
The location is excellent and they have a shuttle bus which takes you to downtown which is very convenient.
Guest User
2 Deluxe Queens
Stayed in Mar 2024
Family
1 review
4.7/5
Amazing
Posted on Apr 2, 2024
I go there every year and I highly recommend it
Guest User
King Room with Balcony
Stayed in Jun 2023
Couples
1 review
3.2/5
Posted on Jun 27, 2023
They gave me a room that had a door that bordered the other room, of course all the conversations, TV and sounds of the guests in the other room bothered me all the time.
LaraV
Deluxe Two Queen Room
Stayed in Oct 2023
Family
2 review
5.0/5
Outstanding
Posted on Oct 12, 2023
Very Nice people. Clean and quiet
Garuda
Deluxe Two Queen Room
Stayed in Aug 2022
Family
88 review
3.5/5
Posted on Aug 25, 2022
Hotel is clean and not too crowded. Free flow of bottled water. Comfortable beds. Should have given free breakfast though for the price we paid.
2031936703
2 Deluxe Queens
Stayed in Feb 2024
Business travelers
13 review
4.7/5
Amazing
Posted on May 6, 2024
Although it is on the island, it is far from the beach. The hotel has a bus to the city center. It is recommended to take it. After arriving in the city center, you can walk to various attractions and bars.
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Anonymous User
Deluxe King Room
Stayed in Feb 2024
Friends
3 review
4.5/5
Great
Posted on Feb 14, 2024
After checking in last night, we walked around a lot. We thought it was pretty good. The environment, facilities, sanitation, services, etc. were all very good. Unfortunately, the time was short and we didn't get to experience the swimming and fitness facilities.
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ricardo uzcategui
Deluxe King Room
Stayed in May 2024
Couples
6 review
5.0/5
Outstanding
Posted on May 21, 2024
Good afternoon, Good attention, very good service, I recommend it
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Guest User
Two Queen Room with Pool View and Balcony
Stayed in Dec 2023
Solo travelers
14 review
3.7/5
Posted on Jan 1, 2024
The sound insulation effect of the room is poor. I always hear the sound of water flowing. It's very strange. I can't figure out the reason.
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Guest User
Deluxe King Room
Stayed in Dec 2023
Couples
3 review
5.0/5
Outstanding
Posted on Dec 20, 2023
The room was clean and tidy,
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pretty 25
King Room with Balcony
Stayed in Dec 2021
Solo travelers
3 review
3.5/5
Posted on Dec 21, 2021
Ctrip said that they paid US$84 when I arrived at the store, but when I arrived, they said they would pay US$128. Then they contacted Ctrip. They didn’t return me. I actually stayed here for the second time. I think the swimming pool is not bad👍
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Guest User
Deluxe Two Queen Room
Stayed in Oct 2023
Friends
5 review
5.0/5
Outstanding
Posted on Oct 10, 2023
feel good
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Brenda pena
Deluxe Two Queen Room
Stayed in Dec 2021
Family
2 review
5.0/5
Outstanding
Posted on Jan 14, 2022
Excellent hotel and excellent service
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Regina
Stayed in Apr 2024
Couples
3.0/5
Posted on Apr 3, 2024
I don’t believe this is place is worth the price. It definitely needs to be renovated. It wasn’t a bad experience but for the price, we expected better. The rooms had some sort of old smell. The pool area is really nice and we definitely enjoyed that. The shuttle service to downtown was super nice. I think that if they did renovations and kept the please tidy and renewed, it would be a great place to stay again.
Rodrigo
Stayed in Apr 2024
Family
1.0/5
Posted on Apr 2, 2024
The worst experience ever. Spend almost $500 for night in a room with a wall against my window, therefore dark room, dirty carpet and even a roach I found on the sink. The hotel's laundry was right under our room, so the noise from industrial washers and dryers were non stop. Probably the worst room in the hotel. I requested to change rooms, but front desk didn't help. They told me it would be hours before they could have another room ready for me. And I would have to leave the room we were in, to wait for the other room. Then I asked about the noise and wall vibration coming from their industrial laundry. They told me the laundry would stop around 7pm and wouldn't start before 10am. They lied. The noise and the wall vibration didn't stop until 8:30PM and restarted around 7AM. Much better options and same rate in Key West