5 Chome-2-3 Asahidori, Chuo Ward, Kobe City, Hyogo Prefecture, 651-0095, JapanView Hotel Details
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Sotetsu Fresa Inn Kobe Sannomiya Guest Reviews
4.7/5
Amazing
411 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(411)
Positive reviews(409)
Reviews with photos/video(92)
Easy to get around(63)
Many dining options(40)
Near shopping area(37)
Convenient for shopping(29)
Awesome amenities(22)
Friendly front desk staff(9)
Luggage delivery service(7)
Well designed(5)
Negative reviews(2)
GIBMAN ANG
Deluxe Twin Room
Stayed in Oct 2024
Couples
1 review
4.7/5
Amazing
Posted on Oct 10, 2024
Near to Transport hub , many restaurants & night life nearby. Breakfast is good . Value for money and will stay again .
Response from Property: Dear Guest,Thank you very much for your wonderful review. We are thrilled to hear that you enjoyed our convenient location near transport hubs, as well as the nearby restaurants and nightlife. It's also great to know that you liked our breakfast offerings. We truly appreciate your kind words regarding the value for money, and we look forward to welcoming you back for another stay in the future!Best regards,
Tan
Double Room
Stayed in Sep 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Oct 1, 2024
Great location! It’s about 2-3 minutes walk from JR Sannomiya exit. There’s a 7-11 beside the hotel and many restaurants nearby. I was given a free upgrade to a double room! The amenities and pyjamas are available at the lobby. There’s also a coin Laundromat and vending machine available at level 2.
Breakfast buffet was more of like Japanese style such as rice, natto, miso soup, veg and fish.
6/8
Response from Property: Dear guest,
Thank you for choosing our hotel and sharing your valuable comments. We are glad that you are satisfied with the cleanliness of the room and the size suitable for one person. Regarding the feedback on breakfast, we will seriously consider your suggestions and communicate with the restaurant to improve the timely replenishment of food and service quality.
If you have any needs or suggestions for your future stay, please feel free to contact us. Looking forward to serving you again.
Wish you all the best
Anonymous User
Single Room
Stayed in Sep 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Sep 19, 2024
The hotel is almost right next to the Kobe JR station. It is so convenient to visit most of the attractions. In addition, 7-11 is next to the hotel and Aeon, a supermarket is about 100 meters away.
The staff is very warm and supportive!
SuzyG
Twin Room
Stayed in Jul 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on Aug 2, 2024
Super nice hotel and I will visit Kobe again , love it , close to bus stop and JR line and Main Street 😘😘😘😍very clean and quiet room . Will book again 🥩like 4-5 stars hotel
Guest User
Double Room
Stayed in May 2024
Family
32 review
4.2/5
Very Good
Posted on May 25, 2024
Near to sannomiya Kobe station and bus station as well . Good location .Will stay here again if I come back to Kobe .
Response from Property: Thank you for coming to our hotel and your compliments about us. We are very happy to hear that you were satisfied with our location. We keep trying our best to provide the best experience with you. Hope seeing you again.Sotetsu Fresa Inn Kobe Sannomiya Front Desk
Japan trippers
Deluxe Twin Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 8, 2024
The different service staff who attended to us at differing times were all very polite n helpful.
Thank you.
Response from Property: Dear guestThank you for your stay at our hotel.We are very happy that our services have been of service to you. We will continually strive to enhance our guest's experience.We are looking forward too see you again.Sotetsu Fresa inn Kobe-Sannomiya Front desk
Guest User
Double Room
Stayed in Oct 2024
Couples
8 review
4.2/5
Very Good
Posted on Nov 4, 2024
Great location! Room is not huge, but clean and comfy. If you're a light sleeper, recommend ear plugs as you will hear the trains in the early hours of the morning.
Response from Property: Dear guestThank you for your stay at our hotel. We are very pleased to hear that you had a pleasant stay.However, we apologize that you were not satisfied with the size of your room and that the noise made you uncomfortable.We will make every effort to improve the comfort of our guests.We are looking forward to see you again.Sotetsu Fresa inn Kobe-Sannomiya Front desk
wu wooi lawrance
Single Room
Stayed in Apr 2024
Solo travelers
27 review
5.0/5
Outstanding
Posted on Apr 10, 2024
Few minutes walk to Jr sannomiya.... Good base to go himeji n osaka, even kyoto. Good beef shop around the corner... 2 mins walk.
REFTZ
Double Room
Stayed in Sep 2024
Family
29 review
5.0/5
Outstanding
Posted on Sep 21, 2024
**Convenient Location**
First off, the location is fantastic! It’s really close to all the attractions, shops, and some great restaurants. I loved being able to explore the area without having to travel far.
**Easy and cheap Parking**
Another big plus was the cheap parking. It made my life so much easier, especially since I didn’t have to stress about finding a spot. It felt like a real bonus!
**Clean and Comfortable**
The hotel itself is on the smaller side, but it’s super clean and well-maintained. My room was cozy and had everything I needed. Plus, the air conditioning was amazing—it kept the room nice and cool, which was perfect after a day out exploring.
**Diverse Atmosphere**
I also enjoyed the diverse mix of guests, including many travelers from abroad, which added a fun vibe to the place. The staff were friendly and always ready to help, making me feel right at home.
Overall, I highly recommend this hotel in Kobe! With its great location, free parking, and comfy rooms, it’s a lovely spot for anyone looking to enjoy the city.
Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed our fantastic location, which allows easy access to various attractions, shops, and great restaurants.We are also very pleased that you appreciated our hotel facilities and the friendliness of our staff. It truly warms our hearts to know that you felt at home during your stay.We do want to clarify that while our parking is very affordable at 1,500 yen per night, it is not free. We appreciate your understanding, and we're glad it made your stay more convenient.It’s wonderful to know that our clean and comfortable environment contributed to your enjoyable experience. Your kind words about our diverse atmosphere and friendly staff truly motivate us to keep providing the best service possible.Thank you for recommending us! We look forward to welcoming you back on your next visit to Kobe.Best regards,Sotetsu Fresa Inn Kobe Sannomiya
Zahra Hosseini
Single Room
Stayed in Oct 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Oct 24, 2024
Good location with a lot of restaurants and shops around but room was small.
Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated the convenient location with many restaurants and shops nearby. We understand that room size can be a concern, and we continuously strive to provide comfortable accommodations.We would like to mention that we also offer twin rooms for single use and deluxe twin rooms with separate bathrooms, which may better suit your needs in the future. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable experience.Best regards.
thunderstorm jp
Double Room
Stayed in Oct 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Nov 18, 2024
Nice room, good bed, good location very near from station. Overall great.
Response from Property: Dear guest,Thank you very much for taking the time to share your kind feedback. We are delighted to hear that you enjoyed our comfortable rooms and beds, as well as our convenient location near the station. It is always our aim to provide a pleasant and comfortable stay for all our guests.Our entire team strives every day to ensure that each visit makes you love our hotel even more. We truly hope to welcome you back in the near future and provide you with another great experience. If there is anything else we can assist with, please do not hesitate to reach out.Warm regards,
AmzAlice
Connecting Room
Stayed in Dec 2023
Family
2 review
4.7/5
Amazing
Posted on Dec 30, 2023
The raw eggs and natto are the most luxurious breakfast I have ever had. The room is clean. It is a bit small for foreigners, but it should be medium in Japan. The transportation is very convenient. It is in the city center. The price is acceptable. After all, it is a holiday.
It's a pity that there is no public bath.
Response from Property: Thank you very much for choosing Sotetsu Fresa Inn Kobe Sannomiya.We are very pleased to hear that you were satisfied with our breakfast. However, we are very sorry that the size of your room made you feel uncomfortable.We will do our best to meet your expectations the next time you consider staying with us.We look forward to seeing you again.Sotetsu Fresa Inn Kobe Sannomiya Front Desk
Anonymous User
Deluxe Twin Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 21, 2024
Very clean hotel. Good amenities. Close to everything. Recommend!
Response from Property: Dear guest,Thank you very much for your kind review. We are delighted to hear that you found our hotel to be very clean and well-equipped with amenities. Our location is indeed one of our key highlights, and we are glad that it was convenient for your stay.We truly appreciate your recommendation and look forward to welcoming you again in the future.Sincerely,
Guest User
Twin Room
Stayed in Sep 2024
Travel with friends
3 review
4.2/5
Very Good
Posted on Sep 4, 2024
A very convincing hotel, near all shopping mall, JR statiin, perfect.
Response from Property: Dear Guest,Thank you for choosing our hotel and for taking the time to share your positive feedback. We are delighted to hear that you found our location convenient and that our proximity to shopping malls and the JR station contributed to a perfect stay for you.Your satisfaction is our top priority, and we are pleased that our location met your needs. If you have any additional comments or if there is anything we can do to make your future stays even more enjoyable, please do not hesitate to let us know.We look forward to welcoming you back on your next visit!Best regards,
Guest User
Single Room
Stayed in May 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on May 5, 2024
Location is excellent and each room has drinkable tap water. Also there is a restaurant on 1sr level and convenience store next to the hotel. It’s convenient.