KAMENOI HOTEL ARIMA

KAMENOI HOTEL ARIMA Reviews

KAMENOI HOTEL ARIMA

1617-1 Arimacho, Kita Ward, Kobe City, Hyogo Prefecture, 651-1401, JapanView Hotel Details
KAMENOI HOTEL ARIMA
KAMENOI HOTEL ARIMAKAMENOI HOTEL ARIMAKAMENOI HOTEL ARIMA
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KAMENOI HOTEL ARIMA Guest Reviews

4.3/5
Very Good
66 review
Verified reviews
Location4.2
Amenities4.1
Service4.5
Cleanliness4.4
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All reviews(66)
Positive reviews(61)
Reviews with photos/video(28)
Awesome stay(29)
Tasty dinner(19)
Great service(17)
Great value for money(9)
Offers pick-up/drop-offs(7)
Large rooms(7)
Classy environment(6)
Shower difficult to use(4)
Negative reviews(5)
Guest User
Japanese B(with Toilet)(Non-smoking)
Stayed in Dec 2023
Couples
12 review
4.5/5
Great
Posted on Dec 12, 2023
Food is very good, room is big enough, but a bit walk to the town centre, and they have free ramen from 9-10:30 It’s really tasty. Overall it’s great and price are reasonable
Response from Property: Thank you very much for using Kamenoi Hotel Arima.We are very happy to hear that you were satisfied with the food at our hotel.Also, thank you for enjoying the Dandan noodles for dinner.We will continue to strive to improve our services so that our customers can enjoy their stay comfortably.Kamenoi Hotel Arima Front
Malaysia 50 years old man
Japanese A(with Toilet)(Non-smoking)
Stayed in Apr 2024
Couples
3 review
2.7/5
Posted on Apr 22, 2024
This is an old onsen hotel, while it is clean, the facilities are aged. Onsen is indoor, if you think of having a nice relaxing onsen bath with good environment, this is not your place. It just provided you with soaking in hot natural spring, that's all. If you can't speak Japanese, avoid this hotel. There is an English spoken staff at reception but she is not there often. At time of visit, 17/4/24, temp is turning warm in day hours, centralized air conditioning was still under heater mode until 25/4/2024, the room was very hot although outside temperature was about 22-24C and we opened all windows. They had provided us a mobile fan that we turned it on even at night with outside temperature about 12-17C because ventilation was not good. The Tatami beds are just 2 layers of mattress of 1 inch each. Shuttle bus service from hotel to bus station can only be provided during check in and check out. Dinner in Kaiseki style was good, but portion was small. Service was very good. I saw other tables are served with different variety of food, but there were no options for us to choose during hotel booking. Breakfast spread was below expectation, I can't understand why many reviews commented good breakfast variety. Hotel also provide Fukata for free to wear at hotel, which is a very good experience to us. Anyway, when this review is posted, the hotel will just response with "thank you, noted" as standard response, as you may observe in other reviews.
Response from Property: Thank you very much for staying at Kamenoi Hotel.We would also like to thank you for taking the time out of your busy schedule to post.However, we sincerely apologize for the inconvenience caused regarding the air conditioning and that you were not satisfied with the breakfast.We will strive to create a hotel where you can spend your time comfortably, so as not to waste the valuable points and opinions from our customers.We look forward to your next visit.Kamenoi Hotel Arima Manager
Guest User
Japanese A(with Toilet)(Non-smoking)
Stayed in Feb 2024
Family
11 review
4.0/5
Very Good
Posted on Feb 19, 2024
The room is very small, and no bathroom. The food is a bit disappointing.
Response from Property: Thank you for using Kamenoi Hotel Arima.We sincerely apologize for not being able to meet your expectations despite your efforts to use our hotel.Based on the valuable opinions of our customers, we will continue to strive to improve our services to ensure customer satisfaction.We look forward to seeing you again soon.Kamenoi Hotel Arima Reception
Guest User
Japanese A(with Toilet)(Non-smoking)
Stayed in Oct 2023
Family
11 review
5.0/5
Outstanding
Posted on Oct 30, 2023
The overall experience was very pleasant. Environment was nice. Staffs were helpful and easy to communicate. Lots of parking space. Dinner and breakfast were nice. The onsen were also nice. We will definitely coming back.
Response from Property: Thank you very much for choosing Kamenoi Hotel Arima.We are very honored by the many compliments we have received. Encouraged by your kind words, the entire staff will continue to make further efforts in the future.We look forward to seeing you again.Kamenoi Hotel Arima Front Desk
Guest User
Standard Twin Room (with Toilet)(Non-smoking)
Stayed in Jun 2024
Family
11 review
4.0/5
Very Good
Posted on Jun 18, 2024
Stay one night here not bad.
Response from Property: Thank you for using Kamenoi Hotel Arima and for posting your review.Did you enjoy the townscape of Arima?We will continue to work hard to create accommodations that will please everyone, and all of our staff members look forward to your next stay.Kamenoi Hotel Arima Front
Guest User
Japanese A(with Toilet)(Non-smoking)
Stayed in Apr 2023
Family
7 review
5.0/5
Outstanding
Posted on Apr 12, 2023
wonderful hot spring experience, delicious dinner. only public hot spring pool is reserved, no private one.
Response from Property: Thank you for using Kamenoi Hotel Arima.I am glad that you liked the hot spring "Kinsen" and the meal.looking forward to seeing you coming again.Kamenoi Hotel Arima front desk staff
Guest User
Superior Twin Room(with Private Bathroom)(Non-smoking)
Stayed in Apr 2024
Family
1 review
3.7/5
Posted on Apr 4, 2024
Very nice hotel
Response from Property: Thank you for using Kamenoi Hotel Arima and for posting your review.We are glad that you were satisfied with our stay. We will continue to strive to improve our services so that our customers can enjoy their stay comfortably.We look forward to seeing you again soon.Kamenoi Hotel Arima Reception
Guest User
Japanese A(with Toilet)(Non-smoking)
Stayed in Dec 2022
Family
3 review
4.0/5
Very Good
Posted on Dec 23, 2022
Very traditional onsen hotel. The onsen is good and the dinner is also great.
Response from Property: Thank you for using Kamenoi Hotel Arima.We are very happy to hear that you were satisfied with your stay.We are looking forward to seeing you again.Kamenoi Hotel Arima front desk staff
Guest User
Japanese-Western style Room(With private bathroom)(Non-smoking)
Stayed in Aug 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Aug 8, 2024
< 💖THANK YOU LETTER💌> 7/8 FLORA RESTAURANT FLORA (Very good food😋), Small and small parcels are available, the person is released, but the restaurant is busy, but the restaurant is ready! No taste! ! Red bean mud Ali Gaddo🥹 Super invincible and satisfying👍 accommodation experience, recommend everyone to stay❣️ Few foreign tourists, please explain🎏 <💖Thank you letter💌> 7/8 Teeth cover is breakfast restaurant RESTAURANT FLORA (very delicious😋 ) and the little pair was wrapped in tissue paper and the owner had already abandoned it, but the two ladies found them in the trash! Thank you so much 🥹 It will be a very satisfying trip, I recommend checking in❣️ The food is good, the hot springs are good, the facilities are good, and it's comfortable to live here⭐️⭐️⭐️⭐️⭐️
Original TextTranslated by Google
Response from Property: Thank you for using Kamenoi Hotel Arima and for posting your review. We are very happy to have been able to help you create wonderful memories during your important trip to Japan. All of our staff will continue to work hard to receive praise from our customers. We look forward to welcoming you again. Kamenoi Hotel Arima Front Desk
Xianxianyuanpei
Japanese A(with Toilet)(Non-smoking)
Stayed in Aug 2024
Travel with friends
10 review
4.2/5
Very Good
Posted on Aug 7, 2024
It's a very old hotel. I called the hotel to pick me up. There was a car at the subway entrance. I quickly asked the old driver to pick me up. The room has a toilet and washbasin. The bathroom and hot spring are together. There is no open-air hot spring, which is a pity. Breakfast and dinner are both OK. The taste is what I like, not too salty. There is a midnight snack in the lobby at night. A small bowl of ramen is just the right amount for a hot spring bath. It was closed at 10:30. The hotel's canteen is really good to buy. It's cute and cheap. I found that my period came before checking out in the morning. Sanitary napkins were provided. It's great. There are also clothes for sale in the hotel lobby. Hahahaha, cheaper than in Kobe city, but the styles are a bit old.
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6/8
Response from Property: Dear Xianxianyuanpei, Thank you for using Kamenoi Hotel Arima. We are very happy to hear that you were satisfied with the food and other aspects of your stay. We look forward to seeing you again when you visit Japan. Thank you for posting your review. Kamenoi Hotel Arima Front Desk
Keluositebilunlianpo
Japanese A(with Toilet)(Non-smoking)
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Jul 5, 2024
I booked two rooms in total, which I have reviewed in another article. It is a nice hotel. By the way, the hotel is very close to the Arima Onsen Cable Car Station, about a 10-minute walk. It is very convenient to take a walk after checking out the next day, but it is a bit scary at night.
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Response from Property: Thank you for using Kamenoi Hotel Arima and for posting your review. Our hotel is located a little away from the Arima Kaido, but it is quiet at night and comfortable. We will continue to work hard to create an accommodation that pleases everyone, so all of our staff look forward to seeing you again. Kamenoi Hotel Arima Front Desk
Bingshuang-xiatian
Japanese A(with Toilet)(Non-smoking)
Stayed in Jun 2024
Couples
6 review
4.7/5
Amazing
Posted on Sep 11, 2024
The hotel pick-up was canceled because the driver was off work due to heavy rain, so we had to get a taxi in the rain. Fortunately, we called Ctrip customer service and the lady actively and properly solved our urgent problem. Like 👍
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Ying Yin
Standard Twin Room (with Toilet)(Non-smoking)
Stayed in Jun 2024
Couples
2 review
3.7/5
Posted on Jun 25, 2024
The room is quite spacious and can accommodate 2 suitcases. There is only a car to pick up and deliver it to Hankyu Station. If you want to put down your luggage and want to walk outside, you have to use your legs. It's about 15 minutes away from the pedestrian street. The price for 1 hotel room and 2 meals is quite cheap.
Original TextTranslated by Google
Response from Property: Thank you for using Kamenoi Arima Hotel and leaving a review. We hope you enjoy your stay in your room. We will continue to work hard to create an accommodation environment that satisfies everyone, and all our staff look forward to your next stay. Kamenoi Hotel Arima Front
홍스케치
Japanese B(with Toilet)(Non-smoking)
Stayed in Apr 2024
Solo travelers
4 review
3.7/5
Posted on Apr 14, 2024
I really like the Japanese style room!! However, there were no shower facilities at all, so I washed in the large public bath. Kaiseki is so-so, but the portion size is a bit disappointing. It's better because the breakfast is buffet style! The room was spacious and nice, but the shower was disappointing. The large public bathhouse hot spring was good, but the facilities were a bit outdated. The location is much closer to the cable car. It's a short walk from Arima Onsen Station. If you get tired, call the shuttle.
Original TextTranslated by Google
6/7
Response from Property: Thank you for using Kamenoi Hotel Arima this time and for posting again. We are glad that you were satisfied with both the room and the meal. We will share your valuable opinions about the bath with all staff for future reference. We will continue to strive to create accommodations that you will be satisfied with. Kamenoi Hotel Arima Reception
Owelina Long
Japanese A(with Toilet)(Non-smoking)
Stayed in Apr 2024
Couples
2 review
3.0/5
Posted on Apr 20, 2024
The hotel is relatively old; the portions of the food are relatively small and the taste is so-so. Maybe I am not used to Kaiseki cuisine, and the more surprising thing is the late-night ramen; the hot spring has only one pool, and the whole thing is numb. If I have the chance, I will try it again. Without Ma, this hotel would not be my first choice.
Original TextTranslated by Google
Response from Property: Thank you for using Kamenoi Hotel Arima and for posting your review. We will take your valuable comments about the meals and baths into consideration and share them with all of our staff. We will continue to strive to create an accommodation that will satisfy all of our guests. We look forward to welcoming you again. Kamenoi Hotel Arima Front Desk