Hotel Okura Kobe Reviews

Hotel Okura is very prestigious place with Japanese emperor frequently visited. One of the big conglomerates Pre world war 2. 1 year ago, Japanese emperor had visited Okura Kobe. However, it has been subpar to say the least and overpriced. Cleanliness (Stains in a lot of spots) As you can see from the photo. There were stains at bathtub. When I asked the front, they said it is inevitable due to how long it has been used. Even the washroom inside Okura had stains and dust, which is very concerning considering it’s price point Location (Good for sea views but bad for tourism, walking and traveling) The location for sea view is amazing and it’s near haborland and BeKobe. However, Meriken-Oriental park also offer the same sea view + direct port for ferry with same price point and better cleanliness. The big problem with its location is it is far from everywhere else. Some tourist spots such as Kitano Ijinkan, sanomiya city center, waterfalls and herb garden. The JR is at Shin-Kobe which is around 15min taxi. Walking is pain the ass, as front entrance is only for cars, in order to walk, you need to go through one of the three sub-entrances, which requires you taking elevator or walking stairs The location is not bad but there are hotels with better location such as ANA Crowne Plaza Kobe. Directly under the shinkansen, 5 min walk (one street) from kitano ijikan and one straight line to waterfall and herb garden. The service was also fantastic. Service (Amazing, but can’t really speak English) The only thing going for the hotel with this price point was its service. Everyone was really kind and helpful, very professional. I have seen several times staffs were struggling with English speakers but aside it’s amazing. Amenities. (It got the regular stuff but lacking minor stuff like weight scale, free newspaper etc which gets offered at same price point)

Superb concierge and all staffs service. Truly helpful and we really appreciate the outstanding service of all the crew. Big scale hotel in Kobe. A bit date for its 30s years history of the hotel yet very clean and comfortable. Amenities and facilities are really good. Kids playground, indoor golf, gym, Japanese garden, shops, parking, restaurants, and etc. Breakfast buffet also worth the pay. Another plus point is that there is pet hotel in the area outside main building. Location is prime, just few steps to port area and BeKobe. During our stay, there is Kobe hanabi festival and the location of our hotel is the most benefit. Indoor parking with fee.

I enjoyed the stay here, like its location and views, I’ll choose this hotel again next time

Classy… seen its better days already Location wise … great and exclusive Close to harbour and museum Room decoration and facility could have been improved

I was so pleased with the service offered prior to arriving and on site. The room was so comfortable with a full size bath tub too and super hot water

it's outstanding, since I'm traveling w/ infant the hotel staff assists us immediately upon descending fr; our taxi...plan of staying again soon.

Location is perfect because the hotel have shuttle bus to JR station . Also the hotel is closed to harbor area which have lots of shopping and restaurants. I would recommend this hotel to any tourist visit Kobe .

2nd stay at the hotel. Once with a group of 16 and this time with my family of 3. To be fair, the stay was comfortable and I was initially very pleased at choosing Hotel Okura Kobe again. The reason for my low rating is that the hotel laundry service ruined 3 of my sweaters which were sent for dry cleaning. The sweaters have been dry cleaned before without incident but were shrunk considerably after cleaning at the hotel. I believe the dry cleaning was mismanaged and wrote in to give feedback, specifically that this type of mistake with laundry should not be happening at a hotel which markets itself on the higher end of the spectrum. Did receive a cookie cutter reply from the housekeeping manager acknowledging my complaint. I think the incident was perhaps caused by new staff that were poorly trained. Pity, the incident ruined my experience and resulted in the poor rating for an otherwise pleasant stay.

The hotel is old but its good and quality the backyard is beautiful 🥰 breakfast is good too

The sea view was beautiful, but the Japanese restaurants inside the hotel were not available without reservation

The hotel is a bit old and no convenience store around.

We enjoyed our stay at the Okura Kobe. The hotel has a grant entrance and a tall tower building. The lobby has a few traditional fashion boutiques and food store. Our room and toilet was spacious and our room has a great view of Kobe city. While it is slightly away from the shopping area, there is hotel shuttle bus available. You can also take a short walk into town.

For the price of this hotel, the amenities and food are not up to the standard.

Great location, top service, unfortunately the swimming pool will be charged extra