Booking Hotel Crown Piast & Spa

Firstly this hotel is falsely advertising! There is a dirty empty swimming pool that hasn't been used since last year by the looks of it. There is no spa, it's all shut up and loads of spare chairs stored in the side of it. This is definitely not a 5* hotel, when asking about a taxi, we were given a card. No offer to call for us, the staff on thre front desk look miserable and mostly uninterested in all aspects of their work. The whole place is very clean but very dated. We had breakfast here every morning for a week. The same every morning was on offer, the cheese edges were hard where it had been sat, the breakfast cake hard and stale. Coffee from the machine was lovely! The first room we were given was fine but the air conditioning was running with water, they moved us to another room, the air conditioning was blowing hot air out, maybe they might have checked it before our move? So we moved to another room, which was fine, this was over a course of 2 days being here. My friend who paid a lot of money moved rooms twice too as her toilet didn't flush. We felt so awful for her as she paid for us all to go away and feels embarrassed that the hotel is not as advertised and after spending so much money too. However ... if you like to eat breakfast quietly, you will love it as just the 3 of us had the breakfast room to ourselves every day , apart from 2 days when there was another couple sat there. The dining room is empty. I think anyone looking to book this hotel should know that all the amenities listed are false and you are being done out of money. Oh and the luxury complimentary toiletries , consist of 2 sachets of shower gel, hope you have a tiny body! 2 shower caps and a cotton pad and cotton bud in a seperate box and 2 small soaps. We will never come back to this hotel!