Mercure Krakow Fabryczna City Reviews
Mercure Krakow Fabryczna City
Fabryczna 13, Krakow, 31553, PolandView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Mercure Krakow Fabryczna City Guest Reviews
4.5/5
Great
51 review
Verified reviewsLocation4.5
Amenities4.5
Service4.5
Cleanliness4.6
Filter by:
Sort by:
All reviews(51)
Positive reviews(33)
Reviews with photos/video(7)
Negative reviews(10)
Guest User
Superior Room with Double Bed and Sofa
Stayed in Aug 2024
Travel with friends
15 review
Outstanding
Posted on Aug 19, 2024
hi
very nice location near big supermarket free park near by
good connection to the city
very recommeind
Guest User
Standard Room with Double Bed
Stayed in Jan 2024
Family
1 review
Very Good
Posted on Jan 20, 2024
everything is gorgeous, except for paid parking for hotel residents and a public bath, where there is a crowd of people.
Anonymous User
Standard Room with Double Bed
Stayed in Dec 2023
Couples
2 review
Posted on Dec 11, 2023
In the end this hotel is not good. We needed more than 1 hour for the check in because there was just one guy behind the front desk and so many people they want to check in. On our room we noticed that the heater is not working. For this the maintenance guy had to come for repair.
The fridge was not working, also the shower was not working correct.
The worst was, that next to the hotel are a lot of bars and restaurant they are playing loud music until late night. It was not possible to sleep before 2am. When you like to sleep, don’t go to this hotel.
Guest User
Superior King Suite With Sofa
Stayed in Dec 2023
Family
4 review
Very Good
Posted on Dec 27, 2023
There are not even slippers in the rooms, the pool is accessible to anyone from the street
Mariko
Standard Room, 1 Queen Bed
Stayed in Jun 2023
Solo travelers
44 review
Very Good
Posted on Aug 20, 2023
The location is a little far from the city center, so I wouldn't say it's very good, but the access to the city is not bad.
. Since it was just built, the interior is really stylish and nice. .
Original TextTranslated by Google
Alicja
Standard Room, 1 Queen Bed
Stayed in Apr 2022
Travel with friends
6 review
Amazing
Posted on Apr 28, 2022
Great hotel, you can see from the newly opened. Service at a high level. I am satisfied with the stay. It is a pity that the water in the pool is so cold!
Original TextTranslated by Google
Czarek
Standard Room, 2 Twin Beds
Stayed in Dec 2022
Family
20 review
Outstanding
Posted on Feb 4, 2023
Very good hotel, great food, beautiful infrastructure! I recommend
Original TextTranslated by Google
Lihongyi
Standard Room, 2 Twin Beds
Stayed in Sep 2024
Business travelers
9 review
Outstanding
Posted on Sep 11, 2024
邊上超市，方便
Translate
hybeqnwgskxuejdt
Stayed in Sep 2024
Business travelers
Outstanding
Posted on Sep 30, 2024
I recently stayed 4 nights at the Mercure Krakow Fabryczna City hotel on a business trip, and enjoyed the experience. I found my room to be spacious, quiet and clean, and the bathroom well-equipped. Reception staff were really friendly and helpful, and the breakfast spread was huge with many options. Admittedly you’re a fair distance from the Old Town and Jewish Quarter, but you’ll never have to wait too long for a taxi. I didn’t explore the tram network, though I know it’s substantial, so that’d probably be a solution for getting to the more touristy areas. I didn’t use the pool or fitness suite though colleagues who did, were quite impressed. The hotel felt fairly equidistant between Krakow Airport and say the Old Town. The only minor niggles I had were that the door deadlock on room 206 seemed to endlessly rotate making it hard to know if it was engaged. Also, the bedside tables were hollow metal sheet, so made a pinging sound if a charging cable or something made contact with it. Finally, if you wanted a drink from the chiller cabinet in reception, you had to trouble a receptionist to unlock the cabinet, then you returned to their station to pay, which all seemed a little inefficient? All in all a great experience, and I’d happily stay there again.
Guest User
Stayed in Mar 2024
Other
Posted on Mar 11, 2024
Yes, I can confirm previous reviews. Hotel is located far from the center. Neighbourhood is not something you would consider as a point of interest (unless you like carrefour market which is near by). Rooms are quite ok, cleasing definitely need the improvement. Breakfast is ok as well. Reception is the point they need to work on. If you work in the hospitality business you need to treat guests with some attention, using the word "no we cant" for every request is showing the attitude. Accor platinum/ gold guests - stay away - you wont get any upgrade, welcome drink or so - nothing. Looks like their approach is to attract guests to come, than treat them as a "one time visit" , do not even pretend that they want guests to come back. No iron in the room, so I was directed to the ironing room, which looks like on the attached photo....
Response from Property: Dear Voyager274496, Thank you for sharing your comment after the stay in Mercure Kraków Fabryczna City. We are truly sorry that the hotel did not meet your expectations. If any inconvenience took place during your visit, please accept our sincere apologies. In case of the location - we are situated on Grzegórzki - one of the fastest developping districts of Kraków. The location is closed to Jewish quarter than to the Old Town, however all our Guests have a chance to choose the most convenient location for their stay in our city. Thank you for your comment about the Front Desk; I would like to inform you that we provide all our All Accor Members with the benefits upon the All Accor policy as well as the hotel occupancy. Once again thank you for the opinion and if you would like to stay with us one more time - we will be glad to host you! With kindest regards, Front Office Manager
623ilonak
Stayed in Sep 2024
Couples
Posted on Sep 8, 2024
Visited this hotel for a few nights. The hotel its self is fabulous, overall complex of the property is exceptionally modern and clean. The housekeeping staff couldn’t be anymore polite and pristine. The pool area is very well signed and clean. The hotel restaurant is good. Breakfast is just ok can definitely up their standards in this area however the evening a la carte menu is good. Reception staff require a lot more training, believe the young gentleman is doing quite a good job however he needs to provide more information to guests when they inquire additional information. Ilona however, certainly needs to attend a customer service course she is the one who has checked us in, we received the most unwelcoming checking in process regardless how polite we were. What got me the most was when she said “your room is in the second half of the hotel on the fourth floor” leaving me an my partner absolutely confused as the hotel isn’t very well sign posted.
Response from Property: Good morning, Thank you for taking the time to provide your feedback on your recent stay experience. We are grateful for your candid thoughts about our complex. We are truly happy that you enjoyed all the facilities including pool area. Even better to know that our housekeeping staff could be so accommodating to you throughout your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please accept our sincerest apologies that our reception staff did not managed to meet your expectations. We always try to give the guests the complete information of our property especially when it is first visit – I am truly sorry it did not reflect here. Even knowing that your some of your experience did not achievement to impress you, we are grateful to you for share your evaluation, now we have the opportunity to know our areas of improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With kindest regards, Karolina ASZKLAR Front Office Manager
Denis E
Stayed in Dec 2023
Couples
Outstanding
Posted on Dec 30, 2023
Very modern and nice hotel. Good location, only takes 20 minutes to be in the old town (10min walk, 10min by the tram) The location in general is very modern and everything looks new. Tasty breakfast, nice little pool area and friendly staff - can‘t complain at all.
Response from Property: Dear Denis E, It was a pleasure to have you stay with us at the MERCURE Krakow Fabryczna City. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back to Kraków again soon. Best regards,
Lisa D
Stayed in Nov 2023
Family
Posted on Nov 28, 2023
Decided to move to a supposedly lovely hotel for 2 nights as thought would be lovely treat for my son as had a big gym and pool, how wrong was I.... we checked in on Saturday night I had called ahead to check availability and price for 2 nights as was leaving on the Monday. The lady on reception told me the price and we went straight over to check in. She took us to the room and we confirmed the price and that it included breakfast, all good. That was until we returned on the Sunday evening after visiting the salt mines that day to not being able to get into our room. We went to reception and they told us we should of checked out that day!!! We were no we booked for 2 nights why would we not when not going home till Monday?? The receptionist said could she ring the lady who we booked with and she told me there was a mistake made and was sorry but we had to PAY another night... Omg was so upset not my fault but still expected to pay, spoke to the general manager and someone higher Joanne I think she was absolutely awful would not listen at all just wanted the money!!!! What kind of customer care NONE i would say. My husband who is disabled and my son 16 were gobsmacked at their total lack of empathy. They had all our belongings locked in the room we were in and we felt we had no choice but to pay as had nowhere to go, cant tell you how upset we were just ruined out trip through absolutely no fault of our own. DO NOT GO TO THIS HOTEL IF U WANT GOOD CUSTOMER CARE. Just because Mecure are a big chain doesn't mean good at all in anyway or form.
Response from Property: Dear Sirs’, Thank you for sharing your opinion about the stay in our hotel. We are truly sorry that the stay did not meet your expectations; please accept our sincerest apologies for any misunderstandings. I would like to inform you that on the day of your arrival, the receptionist confirmed with you the price for one night only – the room which was chosen was one of our best. Due to the fact that the hotel was almost fully occupied on that day, the price was quite high. We provide all our Guest with the same prices that are available on our main website, so each time we encourage our Guests to check the prices as well as available rooms, so that the Guests could choose the room in accordance to their preferences. Upon the check-in all our Guest are obliged to sign the registration form – the price for first night is also available there, so our Guest may double-check all the details while signing it. As I wrote above – we are sorry for the inconvenience, however we did our best to resolve that case. After consulting the case with the General Manager, you received 20% discount for the second night though the hotel properly completed all the procedures connected with your reservation. It is our main aim to help all our Gests with finding the proper solution and so we did in your case. We truly hope that beside the described misunderstanding you enjoyed our hotel as well as the whole Fabryczna 13 complex and we invite you to visit us again soon. Pozdrawiam / Best regards Karolina ASZKLAR Front Office Manager Kierownik Recepcji
Flyer42874836973
Stayed in Nov 2023
Business travelers
Posted on Nov 18, 2023
WORST hotel experience EVER. If I may offer some advice for staying at this hotel: beware of accidentally leaving there any valuable personal belongings, as you'll probably never see them again.
Response from Property: Dear guest, We appreciate that you took the time to provide us with a review regarding your stay at MERCURE Krakow Fabryczna City. All feedback is appreciated and definitely taken into consideration. We will be truly grateful if you could give us more details about the situation that has occurred for the duration of your stay. I can assure you that the contentment of our guests is highly important and the staff of Mercure Fabryczna City always procure to ensure the most effective services. We are genuinely sorry that we confounded to meet your expectations. I can ensure you that all personal belongings that are accidentally left by guests are meticulously recorded in order to provide the greatest services – please accept our apologies that you received dissimilar expression. We hope you'll consider joining us again in the future so that we can impress you with the stay you expected. Sincerely,
Guest User
Stayed in Mar 2023
Couples
Outstanding
Posted on Mar 15, 2023
Stayed here for 4 nights on a weekend break to Krakow! We had a wonderful stay. Staff were very pleasant. Rooms were spacious, well decorated and clean. Great heating system to keep the room warm. Large TV that you could stream. There was also a lovely pool with a hot tub, smaller childrens pool and a splash pool with slide and sprinkler for the kids. It was fantastic! Free lockers and towels from spa reception. You can also pay more to use spa facilities but we didn’t. We were on a bed and breakfast basis - breakfast was delicious with plenty of choice. They make fried eggs and porridge if you want that. Location was perfect for us - very quiet, supermarket around the site and plenty of restaurants on site. We used BOLT to get in and out of the centre - approx £1.50 per journey. We also used BOLT from airport which cost approx £8 each way. I don’t understand how this hotel is over 200 on Tripadvisor!! It’s fantastic and would highly recommend and stay here again. We used Choose Krakow for our day trip to salt mine and Auschwitz-Birkenau and were collected at the entrance of hotel.
Response from Property: Dear kat_monty, Thank you for such an exact option about our hotel - it is always a pleasure to receive such a positive feedback. We do truly hope that in the future you will decide to visit us again and your stay will be satisfying, as well. With kindest regards, Karolina Aszklar Front Office Manager