The Face Style Reviews

We strive to be fair in our reviews and typically refrain from leaving negative feedback unless there are significant issues. Our stay at Face Style had some positive aspects, but unfortunately, the negatives overshadowed them. Here are our main concerns: - We understand the standard check-in time is 3:00 PM. We arrived two hours early and approached the check-in counter to see if early check-in was possible or if we could leave our luggage. The receptionist was firm about the 3:00 PM check-in time and did not offer any assistance, which was surprising for a hotel with a 5-star rating. We've experienced better customer service at hotels with lower star ratings. - The lobby was crowded, and there was insufficient seating, making the two-hour wait uncomfortable. My wife began feeling unwell due to the crowd or the lobby's unique scent, which we found unpleasant. - While other hotels during our trip allowed us to check in around 12:30 PM despite a 3:00 PM check-in time, Face Style was strict about their policy. However, they began accommodating guests around 2:30 PM. Despite being third in line, it took 30 minutes to reach the counter, which was the longest wait we've experienced at any hotel. - We were celebrating our anniversary and had requested a simple room decoration. During the prolonged check-in process, we were told to wait an additional 15 minutes for housekeeping to arrange the room. After waiting, the receptionist asked for another 5-10 minutes. When we finally received our keycard, there were no decorations in the room, which was very disappointing. We received an apology letter from the Duty Manager and were offered a fruit plate, which was never actually given to us. This entire experience negatively impacted our anniversary vacation. - Due to the tiring check-in process, we lost valuable time and did not receive information about the hotel's amenities, such as the breakfast buffet and gym location. - Throughout our interactions, the staff's responses often lacked a genuinely apologetic tone, which added to our frustration. At check-out, a different receptionist cited "new staff" as the reason for our issues, without any further resolution or peace offering. This experience made us question the hotel's 5-star rating and their claims of "world-class services" and "luxurious comfort and impeccable service" as stated on their website. Additional observations for potential guests: - The room was clean, but the cleaning could be improved. - There was no mini-bar. - The pool offered great views of KL Tower and KLCC but was overcrowded. - The breakfast setup was nice, but the selection was limited and basic. Due to the discomfort we experienced, we will not be staying at any Face Brand hotels in the future and cannot recommend them to our friends.

The rooms are large and well-maintained. The front desk check-in staff might benefit from better training, and there was a shortage of staff resulting in long queues. Nonetheless, we had a pleasant 3-day stay overall.

✅ The decoration is really good，room is really big and looks luxurious. Rool top view is amazing. Great location! ❌ Receptionist is rude and disrespectful, they don’t reply to you just staring at computer when you ask something. It feels that you are ignored. It is super uncivilised behaviour to act like this. They will need to be educated how to act like a human. ❌ Swimming pool is disguising, we saw more than one poops from kids. 游泳池居然有大便，前台你问话都不回你.太恶心了

Among cheaper 4-5 star hotels in Kuala Lumpur, the best view of panorama KL City at night at top roofing swimming pool.

Best pool view. Remember to book Face Style not Face suites for the view. But need to grab everywhere. It’s not near anywhere.

The location is closed to klcc and the roof swimming pool view is stunning with twin towers. The service has great room to improve.

So far, everything is great and very welcome🥰

A very well situated hotel. Clean and with a nice view

Nice view from swimming pool

Nice view

The hotel is new. But frankly speaking, the service is not qualified. First, the service counter or room service counter has no one answer the calls awlays. Second, the lift is always full and so slow. Third, although the swimming pool is so beautiful, there is urine smell beside the pool. Moreover, the water quality seems not clean enough.

The location was great. Pool was incredible! There was an issues of too many people and not enough elevators. We were constantly waiting for at least 5-10 mins every time we needed to use the elevator. I booked this hotel for the bathtub and the pressure was not strong enough. It would have taken hours to fill up the tub so I was very disappointed as I never got to take a bath. Nice and friendly staff but very understaffed so hard to get hold of them when you called for help.

Very huge room. Very spacious! Great view able to take nice twin towers photo from the pool side.

Our 2nd time here but our first staying in 2 bedroom suite. Really love the space, style and view. Full kitchenette with washer dryer. Something to improve is the quality of the pillows. It's too soft, not so comfortable. Taking lift can take some time if it has stop on every other floor. To go carpark, need to change lift at lobby. A little inconvenient. Now the hotel is very much known and very crowded during this stay.