The Platinum 2 Kuala Lumpur by Holma Reviews

Response from Property: Dear Giovanni Tey,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments and are committed to improving our services to ensure a better experience for all our guests.We apologize for any inconvenience caused by the location and the noise from nearby roads. We understand how important a quiet and restful environment is, and we will look into possible solutions to mitigate the noise.We are also sorry to hear about the condition of the tiles in your room and the bathroom floor. Your safety is our top priority, and we will address this issue immediately with our maintenance team to ensure the tiles are safe and not slippery.Regarding the swimming pool, we apologize for its condition during your visit. We take cleanliness very seriously and will reinforce our maintenance routines to ensure the pool is always in top condition. We're glad to hear you enjoyed the view, and we hope it added some enjoyment to your stay.We value your feedback as it helps us to continually improve. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant experience. Thank you for choosing to stay with us. Warm Regards, HOLMA Butler Team

Response from Property: Dear Akram Qalalwa,Thank you for taking the time to share your feedback with us. We sincerely appreciate your comments regarding our hotel's cleanliness and prime location.We understand that the amenities provided in your room may not have met your expectations, and we sincerely apologize for any inconvenience this may have caused. Regarding the mineral water and shampoo, please know that we are more than happy to replenish these amenities promptly during your stay. Our front desk is available 24/7, and our team is ready to assist you in making your stay as pleasant as possible.At The Platinum 2 Kuala Lumpur by Holma, we strive to ensure that every guest has a comfortable and enjoyable stay, and your feedback helps us identify areas for improvement. We are sorry to learn that the service quality did not meet your expectations, and we want to assure you that your concerns have been shared with our team for immediate review and improvement.Once again, we appreciate your honest feedback and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with an improved experience.Warm regards,Holma butler team

Response from Property: Dear ROBERTO, Thank you for taking the time to share your feedback about your recent stay at Platinum 2 by Holma. We appreciate your positive comments about the cleanliness, luxury, and the stunning view from our swimming pool. It's heartening to hear that our front desk staff left a positive impression on you.We apologize for any confusion regarding the breakfast pricing. We would like to clarify that our breakfast vouchers are indeed priced at RM80 for one adults, and guests are kindly requested to purchase the voucher from the same counter where they check in to avail themselves of the discounted rate. Furthermore, your feedback regarding the swimming pool water quality has been duly noted, we will escalate your feedback to the building management and immediate steps will be taken to address this concern. We sincerely apologize for the negative experience.However, we are delighted to hear that you enjoyed the overall experience at Platinum 2 by Holma, and we hope to have the pleasure of welcoming you back in the future. Sincerely,Holma Butlet team