V Residences 3, Sunway Velocity Homestay by BIRDY STAY Guest Reviews
4.1/5
Very Good
25 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities3.9
Service4.1
Cleanliness3.8
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All reviews(25)
Positive reviews(22)
Reviews with photos/video(9)
Awesome stay(6)
Great location(6)
Negative reviews(3)
Anonymous User
2+1 Bedroom Apartment for 8 PAX
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Good place to stay with families. Very convenient to go shopping or eating. The room are clean. I will stay again in future.
mosida11
2+1 Bedroom Apartment for 8 PAX
Stayed in Oct 2024
Family
1 review
4.5/5
Great
Posted on Oct 22, 2024
Nice apartment to stay. As my family check in the room we could't connect to wifi . They fast come to check on the problem & solve it .Thanks to the staff that they alert on my items that i forgot. Keen to update me on my left items. Great jobs tp the cleaning staff. Thank you very much appericiate.
Response from Property: "Dear mosida11,Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We hope your next stay and just around the corner."
Anonymous User
2+1 Bedroom Apartment for 8 PAX
Stayed in Jun 2024
Travel with friends
3 review
4.2/5
Very Good
Posted on Jun 16, 2024
Thanks to the Management assigned the unit as requested. We really enjoyed our stay at the convenience of the location. However I hope the carpark lot can be on the same level as the access to the lift lobby instead of needing to walk up or down to a different level which is rather inconvenient.
Response from Property: Dear guest, We appreciate your positive feedback about our accommodation. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to contact us for booking.
Disney & Sanrio Travelling
3-Bedroom Apartment for 10 PAX
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 17, 2024
Strategic place for 8-10 pax staycation, easy access to Sunway Velocity Mall by walking distance, easy access to collect Delivery Food, spacious unit, overall satisfied. From 1-10, will rate 8
Response from Property: "Dear Disney & Sanrio Travelling,We appreciate your positive feedback about our accommodation. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to contact us for booking."
Yew kee
2+1 Bedroom Apartment for 8 PAX
Stayed in Oct 2024
Family
1 review
4.2/5
Very Good
Posted on Oct 16, 2024
The location was very good. Covered access to walk 10 min to Cochran mrt (2 stations from Bukit Bintang). Plenty of shops nearby including direct covered access to Sunway velocity mall.
Customer service quite responsive. I got a confirmation and instructions four days before check in date, and detailed instructions the day itself.
Room wise, the bedrooms are fine. Sofa had quite a bit of dust. My induction cooker wasn’t working but not a big issue. Toilet was a hit and miss. The one in the main bedroom was fine, but the common toilet didn’t smell too good.
Still for the price I think is a good deal.
Response from Property: "Dear Yew kee,We appreciate your positive feedback about our accommodation. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to contact us for booking."
May
2+1 Bedroom Apartment for 8 PAX
Stayed in Feb 2024
Business travelers
10 review
1.2/5
Posted on Feb 20, 2024
Regrettably, I must express my dissatisfaction with the hygiene standards at this establishment. For those who prioritize cleanliness and hygiene, I think it’s better to opt for other accommodation.
Upon arrival, it became evident that the blankets were stained and adorned with tiny black dots, raising concerns about their cleanliness and maintenance. Several members of my family experienced itchiness during their sleep, which further highlighted the subpar conditions of the bedding.
Furthermore, the overall environment of the property was poorly maintained, contributing to a sense of discomfort and unease throughout our stay.
While the pricing may be considered fair, I believe that individuals seeking a comfortable and hygienic place to rest can find better alternatives slightly outside the vicinity of Subway Velocity Mall. Proximity to this mall, while convenient for some, is not a compelling factor when considering the cleanliness and comfort of the accommodation.
In conclusion, I hope this feedback serves as constructive criticism to improve the quality of service and hygiene standards at this establishment.
6/7
Response from Property: "Hi dear guest, Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you experienced during your stay with us. We have addressed this straight away with our staff and escalated it to the management for immediate action to ensure that this incident is not repeated again. At present, we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. Your feedback and suggestions are always welcome. Hoping to welcome you again in the future!"
SalminHusin
2+1 Bedroom Apartment for 8 PAX
Stayed in Dec 2023
Family
35 review
4.2/5
Very Good
Posted on Jan 2, 2024
Condo connected to Sunway Velocity Mall. Stay at level 11th. Mall roof and urban view. Easy check in, spacious and clean.
3 room apartment, smallest room for two but without aircond unit.
Late check out after 12 pm will be fine RM 50 😅
Response from Property: "Dear Salmin,Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. Yes we've stated that there is a surcharge for late checkout. We hope your next stay and just around the corner."
Chris
2+1 Bedroom Apartment for 8 PAX
Stayed in Feb 2024
Family
1 review
3.7/5
Posted on Feb 14, 2024
Overall was okay, but need to pay deposit via another platform and such deposit will need to be held by the owner for 7 days after check out. By all means, this is a serious issue of the reliability and safety of the transaction for us which Trip.com needs to be of concern. Which party is going to be liable of?
Response from Property: "Dear guest, thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced and we will improve on it. For the deposit we will refund after guest checkout within 7 days as this apartment do not have reservation counter like hotel, we need to do bank transfer to accept the deposit, we will do the refund after the inspection and following with some time taken for bank transaction , the deposit will be refund within 7 days no worries. Thank you again for your feedback and for choosing Birdy Stay. "
Travis22
2+1 Bedroom Apartment for 8 PAX
Stayed in Nov 2023
Family
16 review
4.5/5
Great
Posted on Nov 30, 2023
Easy to find location and it’s right beside Velocity 3 mall. Self Check in and out was easy but for those who hope for early check in, it’s impossible if the unit was booked the nite before. Aircon and water heaters all working very well. The only problems we had were 1) ants in the unit, and we found a few ants on the bed that’s on the floor in one of the rooms, 2) only 1 main door key was given for our group of 6, hence quite inconvenient. Other than that, it was a pleasant stay.
Response from Property: "Dear Travis, thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced and we will improve on it. Thank you again for your feedback and for choosing Birdy Stay. "
DCSC
2+1 Bedroom Apartment for 8 PAX
Stayed in May 2024
Family
9 review
5.0/5
Outstanding
Posted on May 16, 2024
House maintenance not so good … the rest is ok
Response from Property: Dear guest, We appreciate your positive feedback about our accommodation. We do take pride in catering to our guests’ needs the best way we can. e take all feedback seriously, and we appreciate your honest feedback. If you’re traveling to our area again soon, don’t hesitate to contact us for booking. We will take note on house maintenance and improve on it.
Chong Ho
2+1 Bedroom Apartment for 8 PAX
Stayed in May 2024
Family
1 review
4.5/5
Great
Posted on May 26, 2024
Good location, cleaness, comfortable
Response from Property: "Dear Chong Ho,We appreciate your positive feedback about our accommodation. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to contact us for booking."
Ong
2+1 Bedroom Apartment for 8 PAX
Stayed in May 2024
Travel with friends
1 review
3.5/5
Posted on May 30, 2024
The induction cooker is not needed.
Response from Property: "Dear Ong,We appreciate your feedback about our accommodation. We do catering our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to contact us for booking."
Anonymous User
2+1 Bedroom Apartment for 8 PAX
Stayed in Nov 2023
Family
4 review
3.0/5
Posted on Dec 4, 2023
Overall the location is good but the cleanliness need to be improved.
Response from Property: Dear guest, thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced and we will improve on it. Thank you again for your feedback and for choosing Birdy Stay. "
RocheBrignas
3-Bedroom Apartment for 10 PAX
Stayed in May 2024
Family
11 review
4.0/5
Very Good
Posted on May 21, 2024
Good place and worth the pay
Response from Property: "Dear RocheBrignas,We appreciate your positive feedback about our accommodation. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to contact us for booking."
Alex Chong S.T
2+1 Bedroom Apartment for 8 PAX
Stayed in Aug 2024
Family
1 review
4.0/5
Very Good
Posted on Aug 23, 2024
Good place
Response from Property: "Dear Alex,We appreciate your positive feedback about our accommodation. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to contact us for booking."