Hotel Royal Signature Reviews

Response from Property: Dear Mr/Ms Sembang,Thank you for choosing Hotel Royal Signature for your stay in Kuala Lumpur and for taking the time to share your wonderful feedback. We are thrilled to hear that you had a fantastic experience with us.It's great to know that you found our location convenient and enjoyed the proximity to the 24-hour store and Pavilion Mall. We strive to provide our guests with the best possible experience, and we're delighted that you appreciated the cleanliness, comfort, and service we offer.Your kind recommendation means a lot to us, and we hope to welcome you back to Hotel Royal Signature on your next visit to Kuala Lumpur.Warmest Regards, May Cheong General Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We deeply apologize for the shortcomings you experienced and for not meeting your expectations.We are sorry to hear about the inconvenience caused by your room assignment. Your request for a high floor with a view should have been honored, and we understand how the lack of privacy and sunlight affected your stay. Due to high occupancy during your stay, we were unable to fulfill this request, but we will review our room assignment procedures to ensure such requests are appropriately managed in the future.We are also very concerned to learn about the cleanliness issues in your room. The stained bedsheets and towels, as well as the presence of silverfish insects in the bathroom, are unacceptable. Our housekeeping team has been notified, and we are taking immediate steps to address these concerns and prevent them from recurring.Regarding the discrepancy in the breakfast pricing, we sincerely apologize for the confusion and inconvenience this caused. We will review the information on our website and ensure our staff is accurately informed about our policies. Additionally, we are working on improving the quality of our breakfast offerings to provide better value to our guests.While we are glad to hear that the car park fee was reasonable, we regret that the overall experience did not meet your expectations. Your feedback is invaluable to us, and we are committed to making the necessary improvements.We hope you will give us another opportunity to serve you better in the future. Please feel free to contact us directly if you plan to visit again so we can ensure a more enjoyable stay.Once again, we apologize for the inconvenience and thank you for bringing these issues to our attention.Warmest Regards,May CheongGeneral Manager

Response from Property: Dear Mr Tony,Thank you so much for your wonderful feedback regarding your recent stay at Hotel Royal Signature. We are delighted to hear that our hotel met your needs for a family room and that you enjoyed the newly refurbished facilities.We’re thrilled to know that our check-in and check-out process, as well as the friendliness and efficiency of our staff, contributed to a pleasant experience. It’s great to hear that you appreciated the welcome drinks and that we were able to accommodate your early arrival by storing your luggage.It’s fantastic to learn that you found the family room spacious and well-appointed, and that the comfort of the beds, the amenities provided, and the bathroom facilities added to your enjoyment.Thank you once again for your feedback. We look forward to welcoming you and your family back on your next visit to KL!Warmest Regards, May CheongGeneral Manager

Response from Property: Dear Mr./Ms.,Thank you for selecting Hotel Royal Signature for your accommodation. We genuinely value your feedback regarding your recent stay and are delighted to learn about your wonderful experience.We hope your time in Kuala Lumpur was enjoyable, and we eagerly anticipate the opportunity to welcome you back in the future. Should you have any additional feedback or specific requests for your next stay, please feel free to share them with us.Warmest Regards,May CheongGeneral Manager

Response from Property: Dear Mr/Ms Winda,Thank you for your wonderful feedback!We are delighted to hear that you enjoyed your stay with us and appreciated our location, service, and breakfast offerings. Your positive comments mean a lot to our team and motivate us to continue delivering exceptional experiences to our guests.We look forward to welcoming you back soon.Warmest Regards,May CheongGeneral Manager

Response from Property: Dear Mr/Ms,Thank you for sharing your wonderful experience during your recent stay at Hotel Royal Signature, Kuala Lumpur. We are truly honored to receive such high praise, especially considering your experiences at other esteemed hotels. It is a pleasure to learn that our hospitality and your overall experience with us surpassed your expectations. Your kind compliments inspire us to consistently deliver exceptional Hotel Royal Signature hospitality. We look forward to welcoming you back for another outstanding experience in the future.Warmest Regards,May CheongGeneral Manager

Response from Property: Dear Mr. Kelvinsoo Boon,Thank you for selecting Hotel Royal Signature for your accommodation. We genuinely value your feedback regarding your recent stay and are delighted to learn about your wonderful experience.We hope your time in Kuala Lumpur was enjoyable, and we eagerly anticipate the opportunity to welcome you back in the future. Should you have any additional feedback or specific requests for your next stay, please feel free to share them with us.Warmest Regards,May CheongGeneral Manager

Response from Property: Dear Valued Guest,Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay at Hotel Royal Signature . Our team strives to provide the best experience for our guests, and it’s always rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back soon!Warmest Regards,May CheongGeneral Manager

Response from Property: Dear Mr/Ms Wilson,It is a privilege for us to learn that you had an excellent experience during your stay with us. Thank you for the positive comments. I am delighted to know that you enjoyed your entire stay, including the spacious and comfortable room. We sincerely hope to have the opportunity to welcome you back in the near future. Warmest Regards May Cheong General Manager

Response from Property: Dear Ms. Afifah Amirah,Thank you for choosing Hotel Royal Signature, Kuala Lumpur for your stay and for openly sharing your feedback. We are thrilled to hear that you had a wonderful experience with us, and we express our gratitude for your constructive input and support.We sincerely apologize for any inconvenience you may have encountered during your visit. Please be informed that we are actively working on enhancing our facilities to ensure a more enjoyable experience for all our guests. Your feedback is highly valuable, and we are committed to maintaining high standards of service throughout our establishment. Rest assured that we have taken steps to address the concerns with our leadership teams as we continuously strive to ensure an exquisite experience. Guest satisfaction remains our top priority and will not be compromised.I sincerely hope to have another opportunity to welcome you back and demonstrate that we can deliver the Hotel Royal Signature experience you deserve. Please let us know if you plan to return, and we will be happy to assist you.Warmest RegardsMay CheongGeneral Manager

Response from Property: Dear Mr./Ms. Riwei,Thank you for choosing Hotel Royal Signature for your accommodation. We truly value your feedback on your recent stay and are delighted to hear about your wonderful experience.We hope you enjoyed your time in Kuala Lumpur and look forward to welcoming you back in the future. If you have any additional feedback or specific requests for your next stay, please feel free to share them with us.Warmest RegardsMay Cheong General Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced due to the lift wait times during your stay. We understand how frustrating it must have been to wait for an extended period, and we deeply regret that this affected your overall experience.Please know that we are actively reviewing our operations to find ways to better manage the flow of guests, especially during peak times, to ensure a more seamless experience for everyone. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to making the necessary changes to enhance the convenience and comfort of our guests.Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with a much improved experience.Thank you for choosing to stay with us.Warmest Regards,May CheongGeneral Manager

Response from Property: Dear Ms. Chin,Thank you for choosing Hotel Royal Signature for your accommodation. We truly value your feedback on your recent stay and are delighted to hear about your wonderful experience.We hope you enjoyed your time in Kuala Lumpur and look forward to welcoming you back in the future. If you have any additional feedback or specific requests for your next stay, please feel free to share them with us.Warmest Regards May CheongGeneral Manager

Response from Property: Dear Mr. Carl,Thank you for choosing Hotel Royal Signature for your accommodation. We truly value your feedback on your recent stay and are delighted to hear about your wonderful experience.We hope you enjoyed your time in Kuala Lumpur and look forward to welcoming you back in the future. If you have any additional feedback or specific requests for your next stay, please feel free to share them with us.Warmest RegardsMay Cheong General Manager