To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.3
Cleanliness4.5
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All reviews(246)
Positive reviews(231)
Reviews with photos/video(72)
Friendly owner(40)
Convenient for shopping(21)
Delicious breakfast(17)
Too noisy(13)
Great swimming pool(10)
Located downtown(9)
Well decorated(8)
Would stay again(5)
Negative reviews(15)
Irish Qaireen
Deluxe Room
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 27, 2024
The hotel was fantastic, and we thoroughly enjoyed our stay. A big bonus was the location near the local food street, so we could easily try different dishes and enjoy the vibrant local dining scene just a short walk away.
The hotel itself was well-equipped, with thoughtful touches that added to our comfort.
Response from Property: Dear Ms. Irish Qaireen,Thank you for sharing your positive experience! We’re thrilled to know you had a fantastic stay and enjoyed the convenience of our location near the local food street. It’s wonderful that you had the opportunity to explore the diverse dining options just a short walk away. We're also delighted that our facilities and thoughtful touches enhanced your comfort. We look forward to welcoming you back for another memorable visit!Warmest RegardsMay CheongGeneral Manager
Xuan Danh
Deluxe Room
Stayed in Nov 2024
Couples
2 review
4.7/5
Amazing
Posted on Dec 27, 2024
Very convenient. Easy to walk around. Night activities. Good restaurants around. We like the Thai restaurant & the durian store.
Response from Property: Dear Mr./Ms Xuan Danh,Thank you for your kind words! We’re thrilled to know that you found our location excellent and convenient for your travels.Your feedback inspires us to continue providing a seamless experience for our guests. We hope to welcome you back to Hotel Royal Signature in the near future!Warmest RegardsMay CheongGeneral Manager
Guest User
Deluxe Room
Stayed in Nov 2024
Business travelers
2 review
3.7/5
Posted on Dec 29, 2024
Cleanliness shall improve. Bathroom tiling edges have a lot of black stains and have previous guests left over food on the floor. Tea bag refill , dobby peg, cup & etc, not properly fully refill. Housekeeping staff who send the refill goods is not friendly and not happy to help.Tq.
Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We deeply regret the shortcomings you encountered during your stay, particularly regarding cleanliness, room replenishments, and the service attitude of our housekeeping staff. This is not reflective of the standards we uphold at our hotel.Your feedback is taken very seriously, and we are addressing these concerns with our housekeeping team to ensure immediate improvements and prevent similar occurrences in the future. We are also reinforcing our training to ensure every guest interaction is met with warmth and professionalism.We sincerely apologize for the inconvenience caused and truly hope to have the opportunity to restore your trust in us with a more pleasant experience on your next visit.Warmest RegardsMay CheongGeneral Manager
Guest User
Deluxe Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 29, 2024
Affordable price for a 5 star hotel.
Strategic location where most of the malls are within walking distance. The Jalan Alor is located right opposite the hotel where you can hunt for food easily.
Best thing is parking spaces provided with daily flat rate of RM5, you will only need to pay the total fees upon check out, however be sure to validate each time before you exit the hotel.
I did asked for higher floor during check in and I appreciate the staff who had given me the Room that comes with such great night view :)
Hazi
Deluxe Room
Stayed in Nov 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Dec 24, 2024
Second time staying here and it's still as great as I remember. Accessible location, close to the malls in Bukit Bintang but still away from all the crowd and traffic. Rooms are large and clean with complimentary minibar. Plenty of food around the area. Will highly stay again.
Response from Property: Dear Mr Hazi,Thank you for choosing to stay with us again and for sharing such kind words about your experience! We're delighted that our accessible location, spacious and clean rooms, and the convenience of a complimentary minibar contributed to another memorable stay.It’s wonderful to hear that you enjoyed the nearby dining options and appreciated the balance of being close to Bukit Bintang while still enjoying a calm and relaxing environment.We truly look forward to welcoming you back for another wonderful stay in the future.Warmest RegardsMay CheongGeneral Manager
Thai Yeow
Deluxe Room
Stayed in Nov 2024
Couples
14 review
5.0/5
Outstanding
Posted on Dec 9, 2024
This is a new hotel with comfortable room and good facility. Nice view from the room.
Located at Bukit Bintang, heart of Kuala Lumpur shopping district.
Response from Property: Dear Mr./Ms. Thai Yeow,We sincerely appreciate your choice of Hotel Royal Signature, Kuala Lumpur, as your preferred accommodation. It was our utmost goal to make you feel welcome from the moment you arrived, and we are delighted that you enjoyed the exquisite ambiance throughout your stay.Thank you once more for selecting Hotel Royal Signature, Kuala Lumpur. We eagerly anticipate the opportunity to welcome you back for another remarkable stay in the future.Warmest Regards May CheongGeneral Manager
CplusY
Superior Room
Stayed in Nov 2024
Couples
7 review
4.5/5
Great
Posted on Dec 10, 2024
8mins walking distance to Pavillion KL and LRT. Great stay, room and breakfast very nice
Response from Property: Dear Mr./Ms. CplusY,Thank you for sharing your wonderful feedback! We're delighted to know that you loved your stay with us. It’s great to hear that our friendly team, clean rooms, and delicious breakfast spread contributed to your enjoyable experience. We're also glad the parking options, including valet parking for bikes, added to your convenience.We hope to welcome you back for another memorable stay soon!Warmest RegardsMay CheongGeneral Manager
Guest User
Deluxe Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 2, 2024
"One word to describe my stay: Awesome. I will definitely choose this hotel again!"
Response from Property: Dear Valued Guest,Thank you for your kind feedback! We're so glad you had an awesome stay with us. We look forward to welcoming you back to Hotel Royal Signature!Warmest Regards May CheongGeneral Manager
Anonymous User
Deluxe Room
Stayed in Sep 2024
Couples
1 review
4.7/5
Amazing
Posted on Dec 10, 2024
The location is good, walking distance to Jalan Alor, Pavilion and Suria KLCC. And there is parking available inside hotel, Rm5 per day per entry.
Overall everything is OK except 1 bathrobe was in the wardrobe another piece was missing.
Response from Property: Dear Mr./Ms.,Thank you for taking the time to share your experience with us. We're delighted to know that you found our location convenient, with easy access to Jalan Alor, Pavilion, and Suria KLCC. We're also glad that the parking facility met your needs during your stay.We appreciate your feedback regarding the bathrobe, and we regret that it was not fully prepared in the room. We will ensure that such oversights are addressed to improve the experience for our guests.Overall, we're pleased to hear that your stay was enjoyable, and we look forward to the opportunity to welcome you back for an even better experience in the future.Warmest RegardsMay CheongGeneral Manager
Jaymund
Deluxe Room
Stayed in Nov 2024
Family
13 review
4.5/5
Great
Posted on Dec 14, 2024
Good overall experience. Big room, friendly staff. Will stay again
Response from Property: Dear Mr. Jaymund,We extend our sincere gratitude to you for selecting Hotel Royal Signature Kuala Lumpur as your preferred accommodation and for sharing your positive feedback on. We are thrilled to learn about your outstanding experience with our staff.Our team takes immense pride in delivering top-notch service to our guests, and your generous words serve as a true motivation for us to continually strive for excellence. Creating a welcoming atmosphere from the moment you entered is our primary goal, and we are delighted that you felt this exceptional vibe throughout your stay.Once again, thank you for choosing Hotel Royal Signature, Kuala Lumpur. We eagerly anticipate the opportunity to welcome you back for another remarkable stay in the future.Warmest RegardsMay CheongGeneral Manager
MichelleChia
Deluxe Room
Stayed in Sep 2024
Couples
9 review
4.0/5
Very Good
Posted on Oct 21, 2024
I recently stayed in this hotel and had an exceptional experience from start to finish. The location is perfect, situated near Jalan alor. making it convenient for both tourists and business travelers.
The rooms were spacious, modern, and impeccably clean, with comfortable beds and luxurious linens.
What truly set this hotel apart was the outstanding service. The staff were friendly, attentive, and went above and beyond to ensure a pleasant stay.
Breakfast at the hotel’s restaurant was delicious, offering a wide variety of fresh options. The overall atmosphere of the hotel was elegant and peaceful, making it a great retreat after a busy day.
Response from Property: Dear Ms. Michelle Chia,Thank you for choosing Hotel Royal Signature Kuala Lumpur as your accommodation. We truly appreciate your feedback, as it reflects our dedication to creating exceptional guest experiences. It’s wonderful to know you enjoyed your stay, and we are grateful for your constructive comments. Your support is very meaningful to us.Ensuring that you felt warmly welcomed from the start is one of our key goals, and we’re glad that this atmosphere stayed with you throughout your stay.Once again, thank you for choosing Hotel Royal Signature Kuala Lumpur. We look forward to the pleasure of welcoming you back for another memorable stay.Warmest RegardsMay CheongGeneral Manager
Kim F
Deluxe Room
Stayed in Aug 2024
Solo travelers
41 review
3.7/5
Posted on Oct 2, 2024
Close to Pavillion and other attractions / places. But there are other hotels nearby with similar names [Hotel Royal etc] so even taxi drivers get confused
Response from Property: Dear Mr./Ms. Kim,Thank you for taking the time to share your feedback. I sincerely apologize for the inconveniences you experienced. Please rest assured that we have addressed your concerns with our leadership teams, as we are committed to continually enhancing the guest experience. Your satisfaction is our top priority and will never be compromised.I hope we have the opportunity to welcome you back and demonstrate the Hotel Royal Signature experience you deserve. Please let us know if you plan to return, and we will be happy to assistWarmest RegardsMay CheongGeneral Manager
Guest User
Deluxe Plus Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 30, 2024
Very Good experience for my family stay👍
Staff all service us good 👍
Facilities also quality 👍
The main thing is my stay at Royal Signature let me feel warm and cozy.
Response from Property: Dear Valued Guest,Thank you for sharing such a lovely review about your family stay with us at Royal Signature. We're delighted to hear that our team provided excellent service and that you enjoyed the quality of our facilities. It's wonderful to know that your experience with us left you feeling warm and cozy, which is exactly how we want every guest to feel.We truly appreciate your kind words and look forward to welcoming you and your family back for another memorable stay soon.Warmest RegardsMay CheongGeneral Manager
Anonymous User
Superior Room
Stayed in Sep 2024
Business travelers
53 review
5.0/5
Outstanding
Posted on Oct 13, 2024
Convenient location, spacious and clean room. exceeded expectations and will be back
Response from Property: Dear Mr./Ms.,Thank you for choosing Hotel Royal Signature Kuala Lumpur as your preferred accommodation. We greatly appreciate your rating, which highlights our dedication to providing exceptional guest experiences. We are pleased to know that you enjoyed your stay and are grateful for your constructive feedback and ongoing support. We look forward to welcoming you back in the near future.Warmest RegardsMay Cheong General Manager
DauzOnly
Deluxe Room
Stayed in Aug 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Sep 28, 2024
My stay at this hotel was a pleasant experience overall. I enjoyed the afternoon tea, which was quite good. The location is excellent—strategically close to Jalan Alor and within walking distance to Pavilion, Lot 10, and Fahrenheit. The view from the room was a highlight, with a great sight of Merdeka 118. The breakfast was decent, nothing extraordinary, but it added to the positive experience. Overall, a nice place to stay for both convenience and comfort...
6/7
Response from Property: Dear Mr. DauzOnly,Thank you for choosing Hotel Royal Signature Kuala Lumpur as your preferred accommodation. We truly value your feedback, as it reflects our ongoing commitment to delivering exceptional guest experiences. We are delighted to hear that you enjoyed your stay, and we also appreciate your constructive comments. Your support means a great deal to us.Once again, thank you for staying with us. We look forward to the opportunity of welcoming you back in the near future.Warmest RegardsMay CheongGeneral Manager