Stella @ Vortex Suites KLCC Reviews
Stella @ Vortex Suites KLCC
Vortex Suites KLCC, Jalan Sultan Ismail, Kuala Lumpur, 50250, MalaysiaView Hotel Details
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Stella @ Vortex Suites KLCC Guest Reviews
4.6/5
Great
48 review
Verified reviewsLocation4.6
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(48)
Positive reviews(44)
Reviews with photos/video(17)
Friendly owner(15)
Clean and tidy(13)
Great location(13)
Awesome stay(11)
Awesome rooms(10)
Convenient location(8)
Negative reviews(4)
SitiF
Deluxe Two Bedroom Suite
Stayed in Jul 2024
Family
31 review
Outstanding
Posted on Aug 23, 2024
The residence tower is opposite Shangri la. We love the view of KL tower and Merdeka 118 skyscrapers that we got from our unit. Although the parking fee is a bit expensive, the cleanliness of the unit and the full amenities provided in the unit are definitely worth it. The price and the check in was easy as well. Location is definitely strategic and nearby KLCC and the city centre.
Response from Property: Thank you for your wonderful review! We’re delighted that you enjoyed the stunning views of the KL Tower and Merdeka 118 from your unit. It’s great to hear that you found the cleanliness, amenities, and the check-in process to your satisfaction. We appreciate your feedback on the parking fee and will take it into consideration. We're glad our location added convenience to your stay, and we hope to welcome you back the next time you're in Kuala Lumpur!
Doris
Deluxe Two Bedroom Suite
Stayed in Jun 2024
Family
4 review
Very Good
Posted on Aug 14, 2024
Location convenient. Room basic as airbnb but condition need to repair and maintain to keep up with basic standard. Encounter WiFi not working but host responded and fixed but took a day. Still value for money if the above mentioned take note.
Response from Property: Thank you for your feedback. We’re glad you found the location convenient and appreciate your understanding regarding the WiFi issue. We apologize for the delay in resolving it and will ensure that our property is better maintained to meet the expected standards. Your comments are valuable to us, and we’ll take them into account to improve the experience for future guests. We hope to welcome you back again.
bigO Lord
Boutique Two Bedroom Suite
Stayed in May 2024
Family
1 review
Great
Posted on Jun 6, 2024
Nice and clean place to stay. easy to deal with the team.The view was stunning and like KL Tower was smack next to your windows. The room was big enough to cater for 4 guess. However the parking lot was so tight for you to manouvere and you need to climb a few floor before you manage to get a spot. KL parking was not cheap (this is expected) so does this facilities. For the club house ammenities you need to pay for a day pass of RM20 per head. The rest I really enjoy the saty and surely will come back and this time maybe I grab a GRAB to check in.
Response from Property: Thank you for your detailed review! We’re thrilled to hear you enjoyed the stunning views, spacious room, and found our team easy to deal with. We apologize for the inconvenience regarding the parking and clubhouse amenities. We’re glad you had a pleasant stay overall and look forward to welcoming you back. If you decide to use GRAB for your next visit, we’ll be ready to make your check-in process as smooth as possible!
ydnaC
Deluxe Two Bedroom Suite
Stayed in Nov 2023
Family
5 review
Very Good
Posted on Jan 21, 2024
The unit smells like cigar. My kids are complaining about the smell. Linens and towels are also smelly.
Response from Property: So sorry for your experience, we will take note to improve on that! Next time perhaps you can directly tell us if you come across any issue so we can resolve for you right away! Nevertheless hope you had a pleasant time in kl! ☻
Teuku
Boutique Two Bedroom Suite
Stayed in Jan 2024
Family
1 review
Outstanding
Posted on Feb 12, 2024
Good location and service. Thanks.
Response from Property: Thank you Tenku for your kind review! Hope you had a pleasant stay and hope to see you again!
Jeni Lou
Deluxe Two Bedroom Suite
Stayed in Sep 2023
Family
4 review
Posted on Dec 3, 2023
The location is very nice.
Response from Property: Thanks so much for staying with us! Hope to see you again soon!
edwin7758
Stella Standard 2 bedrooms apartment
Stayed in Apr 2023
Business travelers
7 review
Outstanding
Posted on May 11, 2023
Very Good
Response from Property: Thanks
Xiaonaohuwang
Deluxe Two Bedroom Suite
Stayed in Sep 2024
Travel with friends
2 review
Outstanding
Posted on Oct 30, 2024
A very satisfying experience. I forgot to take pictures of the room and only took pictures of the scenery outside the window. It was very clean and the service was warm. I stayed with friends and everyone was very happy. It was very close to the Petronas Twin Towers and the surroundings were very prosperous and not remote. I didn't know that this hotel was quite famous until I arrived there. I will stay here again next time I come
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Guest User
Deluxe Two Bedroom Suite
Stayed in Jul 2024
Business travelers
10 review
Outstanding
Posted on Aug 10, 2024
The room is very big, with a kitchen, dining room and cloakroom. There is a washing machine but no washing powder, which is actually useless. The bathroom brand is even Duravit, but it is very important that there are no windows in the whole hotel and no ventilation fans in the room, which means that the smell is difficult to dissipate, which is especially serious in the bathroom. Please note that not all the guests staying here are Asian, and the smell of some ethnic groups will be stronger. The hotel service is very good, and you can consult many travel issues in Chinese, which is very friendly to Chinese people. It should be better for permanent stays, but it is not suitable for short stays, because there is no breakfast and there are no toothbrushes and face towels. You need to tell the housekeeper to ask for them. Although there are so many shortcomings, I am a good person, so I still give it 5 points
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6/16
Response from Property: Thank you for taking the time to share your detailed feedback. We're glad you appreciated the spaciousness of the room and the quality of our bathroom amenities. We apologize for any inconvenience caused by the lack of washing powder and ventilation in the room. Your comments are valuable, and we will look into providing better ventilation solutions and additional amenities for our guests.We're pleased to hear that our service met your expectations and that our staff could assist you in Chinese. We strive to make all our guests feel welcome and at home, regardless of their stay duration. While we do offer some amenities upon request, we understand the importance of convenience and will work to improve our offerings.Thank you for your generous rating despite the issues you encountered. We truly appreciate your understanding and hope to have the opportunity to provide you with an even better experience on your next visit.
Guest User
Boutique Two Bedroom Suite
Stayed in Jul 2024
Family
8 review
Posted on Sep 2, 2024
If you are looking for cost-effectiveness and convenient location, apartment hotels are good! If you are looking for star-rated hotels and enjoy star-rated hotel services and facilities! Apartment hotels are not suitable! The hotel is in a good location, about 800 meters to the Twin Towers and Pavilion, you can walk there! You can also walk to eat durian at Chow Kit Market, not far, about one kilometer, and it is also very convenient to take a taxi to the surrounding areas. There is a 711 downstairs and a McDonald's next to the turn! Communication is quite convenient. Take a taxi to the bottom of the apartment building, and there will be someone to pick you up and check you in! If you don't know English, WeChat translation is very convenient. The room is very clean! Overall it's OK!
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Response from Property: Thank you for your review! We're glad to hear that you found our service apartment's location convenient and appreciated the cleanliness of the room. As you mentioned, our apartments offer great value and are well-suited for guests looking for a central location with easy access to nearby attractions. While we may not offer the same services as a star-rated hotel, we strive to provide a comfortable and convenient stay for our guests. We appreciate your understanding and hope to welcome you again in the future!
Anonymous User
Boutique Two Bedroom Suite
Stayed in Jul 2024
Family
9 review
Posted on Aug 13, 2024
Good:
The view is great. The night view is great.
The space is large enough.
There are two bathrooms.
The service attitude is not bad.
Bad:
Poor hygiene. The toilet smells bad and is dirty. The pots and pans are not clean.
The chairs in the room have many stains, which affects the mood.
Summary: You get what you pay for.
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Response from Property: Thank you for your feedback. We are sorry that your stay did not fully meet your expectations. We take the hygiene concerns you mentioned very seriously and have immediately communicated with our cleaning team to ensure that similar situations do not occur in the future. We will continue to work hard to improve our services and enhance our guests' stay experience. Thank you for your understanding and suggestions, and we hope to have the opportunity to provide you with better services in the future.
Guest User
Boutique Two Bedroom Suite
Stayed in Jul 2024
Family
2 review
Outstanding
Posted on Aug 5, 2024
The room is clean and tidy, and the location is very good. You can see the Kuala Lumpur Tower from the room, and it takes about 8 minutes to walk to the twin towers. The service is also first-class. A special group was set up to provide various help for our family. The key point is that the cost performance is really high. The holiday suite with two double bathrooms is RMB 600. I recommend it to everyone
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Response from Property: Thank you for your review! It's our pleasure to give you a pleasant experience in Kuala Lumpur. If you have any other suggestions or need help with your next stay, please feel free to let us know!
Guest User
Deluxe Two Bedroom Suite
Stayed in Jun 2024
Family
9 review
Outstanding
Posted on Aug 3, 2024
Very good apartment, just 200 meters away from the Petronas Twin Towers. You can see 118, the second tallest building in the world, from the window. The service is very good and responsive. Recommended to all tourists visiting Malaysia
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Response from Property: Thank you very much for your kind review! We're glad you enjoyed our apartment. We look forward to your coming again and hope that every stay will bring you a pleasant experience. Thank you for recommending it to other travelers. Your support means a lot to us, thank you!
Guest User
Boutique Two Bedroom Suite
Stayed in Jun 2024
Solo travelers
1 review
Outstanding
Posted on Jul 26, 2024
The room is clean and spacious. Most importantly, it is cost-effective. It is really good to rent such a cheap apartment under the Petronas Twin Towers for only 600 yuan.
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Response from Property: Thanks for your feedback! We are delighted that you were satisfied with the cleanliness, spaciousness and value for money of your room. I hope you will choose us again on your next trip. If you have any needs or suggestions, please feel free to let us know!
Guest User
Deluxe Two Bedroom Suite
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jul 17, 2024
Very satisfied, the service is also very good, very close to the mall, very convenient to call a taxi, the night view is very beautiful, highly recommended
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Response from Property: 感謝您的好評！很高興您對我們的服務和套房感到滿意，我們感到非常榮幸。感謝您的推薦，希望您下次來訪時能再次選擇我們。如果有任何需要，隨時與我們聯繫！