Sunbow Suites @ Times Square Kuala Lumpur Reviews

The service is very good. The room, bed and everything are excellent. Mr Raza their staff really helpful and very kind. I am looking forward to go there again with my family

After office hour check in. Disparity between the office number provided on trip.com confirmation email versus the number that the staff picks up. Makes it challenging to reach the person in charge to get the room key. Nice pool view. Inviting pools.

A very good and clean sweeper, a very special location in the heart of the city, close to everything you need

Good location.

we enjoy and staff treated nicely

************** very satisfied, the mall is close and there is even a children's PLAYGROUND

The hotel room is relatively old, but it is still clean. The location is excellent, there is a shopping mall downstairs, shopping is convenient, the transportation is convenient, and the monorail can be used to travel to and from the attractions!

The price was well worth it, the staff was quick, the towels just didn't come with the shower, the beds weren't tidy during the rain, disappointed a little check. There are many cockroaches inside and outside toilets. room for client

Mr Raza was very a helpful and accommodating to our requests. would recommend and would stay again

As my family and I returned to Kuala Lumpur after the Eidul Fitri celebration, we decided to take advantage of the quieter streets and malls by checking into a hotel in the city. The Sunbow Suites at Berjaya Times Square caught our eye, with its convenient location within the same building as the indoor theme park we planned to visit. Our initial impressions of the hotel were positive, as we were greeted by stunning views of the Kuala Lumpur cityscape from our room on the 43rd floor. The spacious and cozy room featured a comfortable queen bed and separate sections for the toilet and bathtub. We appreciated the ease of checking in quickly after our visit to the indoor theme park, and the cleanliness of the room was fairly up to our standards. However, we did encounter a few downsides during our stay. The furniture in our room appeared to be poorly maintained, with the broken toilet door knob being a significant inconvenience. We had to access the bathroom through the front door, which was not ideal. Moreover, the small crack in the toilet bowl gave us pause. After a while, we were worried about being charged for damage and losing our deposit. Additionally, the outdated LED TV had limited channels, making it difficult to enjoy any shows or movies, despite the high-speed internet in our room. Another downside to highlight was the lack of parking provided for guests staying at the apartment. We ended up paying a total of RM24 for parking, which felt steep, considering the maximum rate of RM12 per day. Just wondering that all the apartment owners at the building must be provided with a parking spot at least. While our stay at the Sunbow Suites Berjaya Times Square was satisfactory overall, we hope that the hotel will take steps to improve the maintenance of the rooms and provide better amenities for their guests. While the location and views were excellent, the broken furniture, limited TV channels, and additional parking fee were disappointing.

I reserved a room through ******* at Sunbow Suites for 3 nights. On the day my wife and I were to fly to Kuala Lumpur I looked over the confirmation I received to make sure all was in order. In bold letters at the top of the confirmation it stated there is no need to call to confirm your reservation. Everything is taken care of. Then I noticed at the bottom of the confirmation that this is not a hotel and there is no front desk. It stated, please call this number to arrange access to the suites. I called the number many times and no one answered. I also tried email but I got a message that this email did not exist. I phoned *******. ******* spent an hour trying to get in touch with Sunbow Suites. They were not successful. In the end I had to book another hotel. I used points accumulated through a credit card to pay for the booking at Sunbow Suites. ******* told me they could not re-imburse the points. I post this review with the hope others will be extremely careful if you book with Sunbow Suites in Kuala Lumpur. They cost me a lot of money and stress.

Great service- clean- big bathtub. Loved the mattress

I go solo and i felt safe and satisfied with the people around me