EQ Kuala Lumpur Reviews

Response from Property: Dear T. C. Tan Patrick,Thank you for your outstanding review. We are absolutely delighted to hear that your recent stay at EQ Kuala Lumpur was nothing short of spectacular.It brings us great joy to know that you were greeted with warm hospitality and experienced impeccable service from our team. We strive to provide a 5-star experience for all our guests, and your kind words affirm our commitment to excellence.Thank you once again for sharing your experience. We look forward to welcoming you back soon for another memorable stay.Warm regards,Gerard WalkerGeneral Manager

Response from Property: Dear guest,Thank you for your wonderful feedback regarding your recent stay at EQ. We’re delighted to hear that you found our hotel to be elegant and well designed. It’s great to know that you enjoyed the pool, gym facilities, and breakfast offerings. We truly appreciate your comments regarding the room assignment. Your experience is important to us, and we want to ensure that we accommodate your preferences in the future. Please feel free to communicate your room preferences with our team during your next visit so we can ensure a memorable experience.Thank you again for your valuable insights. We look forward to welcoming you back soon!Warm regards, Gerard WalkerGeneral Manager

Response from Property: Dear Victor Tsao,Thank you for sharing your glowing review of your recent stay at EQ. We are thrilled to hear that you found our hotel to be an excellent establishment located conveniently in the city center, offering extraordinary and comfortable hospitality.Your appreciation for the wide-angle view and the special room setup with the bed at the center is heartening to hear. We are pleased to learn that you enjoyed this unique arrangement. It's wonderful to know that the spacious bathroom, swimming pool, and fitness rooms exceeded your expectations, making your stay a very pleasant one. Providing a comfortable and memorable experience for our guests is our top priority, and we are pleased that we were able to meet and exceed your expectations during your stay.Thank you once again for choosing our hotel, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,Gerard WalkerGeneral Manager

Response from Property: Dear Seow,Thank you so much for sharing your wonderful experience at EQ Kuala Lumpur. We are absolutely thrilled to hear that you had a very good stay and enjoyed our welcoming and efficient staff, spacious and clean rooms, and complimentary drinks. It's great to know that you found the buffet breakfast delicious with a wide variety of options. We truly appreciate your kind words and the time you took to share such positive feedback. Once again, thank you for choosing EQ Kuala Lumpur, and we sincerely hope to have the pleasure of welcoming you back for another exceptional stay in the future. Kind regards,Gerard WalkerGeneral Manager

Response from Property: Dear Lee,Thank you for your recent stay at EQ Kuala Lumpur. We're delighted to know that you had a wonderful experience and we appreciate the positive ratings. Our team takes pride in providing friendly and professional hospitality, and we are glad that you felt warmly welcomed from the moment you arrived. Once again, thank you for your glowing review. We look forward to welcoming you and your family back to EQ soon for another exceptional experience.Warm regards,Gerard WalkerGeneral Manager

Response from Property: Dear Kenway.LO,We appreciate your spectacular review, and thrilled to hear that you had such an exceptional experience during your stay at EQ Kuala Lumpur. Thank you for rated us with perfect scores in all categories.We're delighted that you found our staff's service to be attentive and caring. Your acknowledgment of their professionalism and commitment to ensuring a comfortable and enjoyable experience truly means a lot to us. I will be sure to share your amazing review with our team, as it motivates us to maintain the high standards we strive for.It’s wonderful to know that you appreciated the overall cleanliness and quality of our facilities. We take great pride in providing a welcoming environment for our guests, and we are grateful for your recognition of our efforts.Thank you once again for your kind words, and we look forward to welcoming you back for another memorable stay in the future. Warm regards,Gerard WalkerGeneral Manager

Response from Property: Dear Michell Wong,Thank you for taking the time to share your experience regarding your recent stay at EQ Kuala Lumpur. We truly appreciate your feedback as it helps us to continuously improve our services.I am glad you took the time to confirm your door keys with our front desk team, and I apologize for the inconvenience you experienced with access to your room. Your comfort and satisfaction are important to us, and I will ensure that your comments are shared with our team for review and improvement. We also appreciate your feedback on the housekeeping service and the quality of towels. We strive to provide the highest standards for our guests, and your observations will be taken seriously as we work toward enhancing our services.Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with an improved experience.Kind regards,Gerard WalkerGeneral Manager

Response from Property: Dear Jai_Travelog,Thank you immensely for your exceptional feedback! We're delighted to hear that you had a fantastic experience with us and that you found our hotel to be faultless. Your recommendation regarding family rooms with a Twin Tower view is duly noted, and we'll certainly take it into consideration for future enhancements. It brings us great joy to learn that you appreciated our great service, friendly staff, diverse selection of restaurants, and top-notch pool and gym facilities. We're thrilled that you found your room to be spotless, spacious, modern, and well-maintained.We're also pleased to hear that you enjoyed the complimentary mini-bar and that our team happily fulfilled your refill requests. Your kind words about our hotel being one of the best 5-star establishments in KL and its convenient proximity to various attractions are truly appreciated.Thank you for recommending EQ Kuala Lumpur, and we look forward to welcoming you back for another unforgettable stay.Warm regards,Gerard WalkerGeneral Manager

Response from Property: Dear Kingsley Cheu,Thank you for sharing your positive feedback on your recent stay at EQ and for expressing your intention to return! We are delighted to hear this and eagerly anticipate welcoming you back for another exceptional experience at our hotel. Your feedback is valuable to us, and we look forward to ensuring your next stay is just as wonderful. Thank you for choosing us!Warm regards,Gerard WalkerGeneral Manager

Response from Property: Dear guest,Thank you for choosing to stay with us at EQ and for sharing your feedback with us. We sincerely apologize for any disappointment caused by the view from your room not meeting your expectations. We value your feedback and encourage you to reach out to our team in advance for any room preferences in the future, allowing us to make necessary arrangements to enhance your stay. Additionally, we understand that the delayed check-in may have been inconvenient, especially after a long journey. Please accept our apologies for the wait, which was due to high occupancy during your stay. We're grateful for your patience and are pleased to hear that our team's gesture of a complimentary drink and late check-out helped alleviate any inconvenience.Your satisfaction is paramount to us, and we're delighted to know that you were still able to enjoy your overall experience with us. We look forward to the opportunity to welcome you back in the future and provide you with an even better experience. Should you need any further assistance or have additional feedback, please don't hesitate to contact us.Kind regards,Gerard WalkerGeneral Manager

Response from Property: Dear guest,Thank you for sharing your comprehensive review of your recent stay with us at EQ Hotel! I’m thrilled to hear that you enjoyed your 9-day trip in Kuala Lumpur and that our Premier King Room with KL Tower View provided you with the spaciousness and comfort you were looking for. It’s wonderful to know that our friendly staff was attentive to your requests and that you appreciated the various amenities we offer, including our restaurants, pool, spa, and the Sanctum Wellness features. I’m pleased to hear you had the opportunity to enjoy the Himalayan Salt Sauna and Aromatherapy Steam Room!I also appreciate your feedback and we sincerely apologize for the inconvenience caused. However, I am glad to know that our housekeeping team responded promptly with air purifiers. Your insights are valuable to us as we strive to enhance our guests' experiences. Thank you once again for your feedback, and we look forward to welcoming you back in the future for an even better stay!Warm regards,Gerard WalkerGeneral Manager

Response from Property: Dear guest, Thank you very much for your kind words and for choosing our hotel for your stay in Kuala Lumpur. We're delighted to hear that you had a wonderful experience and that you found our hotel to be the best in KL with excellent service. It's always a pleasure to receive positive feedback. We're thrilled that many people chose to visit us during the New Year period, and that they had a pleasant experience.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit to Kuala Lumpur. Warm regards, Gerard Walker General Manager

Response from Property: Dear ray bkk,Thank you for choosing to stay at EQ Kuala Lumpur and for sharing your wonderful feedback about your recent visit to the hotel. Your insights are important to us as we continuously strive to provide exceptional service and create memorable experiences for our guests.It is wonderful to hear that you are planning to extend your stay on your next visit. Your satisfaction and recommendation mean a great deal to us, and we look forward to welcoming you back for another exceptional stay.Warm regards,Gerard WalkerGeneral Manager

Response from Property: Dear Irene,Thank you for choosing EQ and for taking the time to share your amazing experience with us. We are delighted to learn that you found our hotel to be posh, clean, and conveniently located near KLCC within walkable distance. It brings us immense joy to know that you found your room clean and spacious, and we hope the complimentary mini-bar added a special touch to your stay. We're thrilled to hear your positive remarks about our friendly and polite service staff. Moreover, we're honored to have been a part of the celebration for your family member's birthday by providing a slice of cake, making your stay a memorable one.Your satisfaction is our utmost priority, and we look forward to the opportunity to welcome you back for more memorable experiences at EQ in the near future. Warm regards,Gerard WalkerGeneral Manager