Summer Suites KLCC Apartments by Soulasia

Summer Suites KLCC Apartments by Soulasia Reviews

Summer Suites KLCC Apartments by Soulasia

8, Jalan Cendana, Kuala Lumpur, 50350, MalaysiaView Hotel Details
Summer Suites KLCC Apartments by Soulasia
Summer Suites KLCC Apartments by SoulasiaSummer Suites KLCC Apartments by SoulasiaSummer Suites KLCC Apartments by Soulasia
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Summer Suites KLCC Apartments by Soulasia Guest Reviews

4.1/5
Very Good
36 review
Verified reviews
Location4.3
Amenities4.0
Service3.9
Cleanliness4.1
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All reviews(36)
Positive reviews(27)
Reviews with photos/video(7)
Awesome stay(10)
Friendly host(6)
Negative reviews(9)
Bettybqs
One Bedroom Apartment
Stayed in Jun 2024
Family
27 review
5.0/5
Outstanding
Posted on Jun 19, 2024
Randomly book this unit for Father’s Day and also since it’s Eid Adha, the unit was very cozy, even have a balcony. Easy check in and check out.
Mohd Faizal
Studio
Stayed in Jul 2024
Business travelers
4 review
4.2/5
Very Good
Posted on Jul 19, 2024
very nice place n strategic also good service
Dealova 20.24
Two Bedroom Apartment
Stayed in Feb 2024
Family
9 review
4.5/5
Great
Posted on Feb 14, 2024
Nice and clean apartment , great for family staycation. Recommended 👍 Overnite parking chargeable at RM21 .
Guest User
Studio
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 18, 2024
Nice place to stay, fully amenity, the location is very convenient, everything perfect for me, and the staffs is very nice, Recommended 👍🏻
Guest User
Studio
Stayed in Jun 2024
Couples
5 review
1.7/5
Posted on Jun 25, 2024
Very bad service, does not worth 1 $ , they let me wait for check in like 25 minutes waiting for the reception guy to make the check in , after 11 hours flight i was tired, so i asked for a early check in , they said no , i have to wait till 3 pm , after that the guy told me that he can do a early check in for 100 rm more . A The most bad experience in kl , the cheapest service was there , no house keeping , you should bay for changing towels , i have tried many hotels in kl this is the worst , alot are more professional and respectful more than this hotel . The room was okay , but the service is very poor and no reception to deal with all time , you have to wait for the guy for every thing The make me pay a deposit fee and they check everything before you check out , this was so cheap.
Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay.Regarding the check-in time, we would like to explain that our standard check-in time is at 3 PM. This is a common practice among hotels globally to ensure that rooms are thoroughly cleaned and prepared for incoming guests. We understand that after a long flight, waiting can be particularly tiring, and we regret that an early check-in was not available without an additional charge. Our early check-in policy, including any associated fees, is in place to manage room availability and ensure a smooth experience for all guests.In our efforts to contribute to environmental sustainability, we offer housekeeping services upon request. This policy is part of our commitment to reducing carbon emissions and minimizing resource wastage, a practice that is becoming more common in the hospitality industry worldwide. We are sorry if this was not communicated effectively during your stay.We regret that our service did not meet your expectations and that you felt our reception and housekeeping services were insufficient. Your feedback is invaluable, and we will address these issues to improve our service quality.Regarding the deposit fee, it is a standard procedure aimed at ensuring the quality and maintenance of our rooms. We apologize if this came across as inconvenient.We hope to have the opportunity to serve you better in the future and restore your confidence in our services.
kittingkitty
Studio
Stayed in May 2024
Family
176 review
5.0/5
Outstanding
Posted on May 21, 2024
SUPERB GOOD! The place is so huge from high floor, the price is amazing🤩I found this place through crisis situation that i need a roof top for a night after a night of stay at a unit i thought is was so good but previous stay a man stare at me so rude because i request a late check out for i help them clean apartment🤔? And then this place pop up for a super economic price, i was surprise there is such a low rate for a high end place😍EVERYTHING IS INCLUDED IN THIS UNIT THAT WAS BEYOND MY EXPECTATION AND GUEST'S STANDARD EXPECTATION EVEN MORE EXCELLENT EXPECTATION I SHOULD SAY! I accidentally deleted the picture i took of this unit but i cannot forget how good it is, with high floor facing other high end unit scenary with a pleasant ambience from the top to the rest of other building combine with fresh breeze on the balcony🤩😍🥰😇amazing!!!!! THIS RATING WAS SINCERE FROM MY HEART AND REAL HONEST EXPERIENCE UNLIKE PREVIOUS PLACE I BOOK FROM OTHER PLATFORM AGODA FULL OF ***** AND STILL SARCASTIC ME WITH THAT KIND OF STANDARD. YOU GUYS AND LADIES MUST CHECK THIS ONE OUT ESPECIALLY IF YOU ARE FROM EUROPEAN COUNTRY AS THEY PROVIDE CONDO LIKE SERVICE AND ENVIRONMENT, THE STAFF IS 24/7 AVAILABLE BUT BEST RESPOND FROM 10AM- 10PM RECEPTION WORKING HOURS. WHEN I CONTACT THEM AFTER 10PM FOR LATE CHECK IN THE HOST WAS SO NICE TO RETURN MY CALL AFTER MY VOICEMAIL RECORD FOR A RETURN CALL TRULY APPRECIATE AND THEY ALSO ALLOW ME TO NEGOTIATE MY DEPOSIT PAYMENT WITH 100 MYR WHICH IS ABSOLUTELY COMPASSIONATE BOSS THAT I CANNOT SEE IN MOST MALAYSIA HOTEL THAT INSIST WANTED EXACT DEPOSIT BUT THEN GIVE YOU S*** ROOM THAT MOST APPLIANCE DON'T WORK AT ALL. HOWEVER THIS SERVICE SUITES PROVIDE EVERYTHING AND EVEN BREAD TOASTER😍😍😍JUST THAT WASHING MACHINE DRYER DON'T WORK luckily the provide the drying clothes hanger at the balcony and inside cabinet for enough clothes choices to be dried indoor or outdoor, AMAZING AGAIN!!!! Host is so nice and never full of B craps like other place i encounter, they are kind, nice and give me a deposit back at 12 noon sharp. Love this place! Fast efficient, clean, NO ANTS VERY IMPORTANT, MANY CLEAN RUBBISH BINS GREAT FOR LONG STAY. MANY WINE GLASSES AND UNTENSIL LOVE IT TOO! EXCELLENT!!!! Convenient store down the lobby at this place very nice staff too! Overall i love here! Their unit comes with key instead of password which i felt so safe😍
AmelieRegina
Studio
Stayed in Jun 2024
Other
23 review
5.0/5
Outstanding
Posted on Jun 26, 2024
Again, I loved this hotel , amazing staff, and affordable
Tsond
Studio
Stayed in Jun 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Jun 22, 2024
It was really nice experience. You need to book now!
Guest User
Studio
Stayed in Aug 2024
Couples
1 review
4.2/5
Very Good
Posted on Aug 12, 2024
Very reasonable everything, can't complain.
ladykaye
Studio
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 19, 2024
Nice room with complete amenities
Atif
Studio
Stayed in Jul 2024
Travel with friends
36 review
3.7/5
Posted on Jul 10, 2024
Location is very convenient
No more love
Studio
Stayed in Jul 2024
Travel with friends
21 review
5.0/5
Outstanding
Posted on Jul 18, 2024
Good service
Guest User
Studio
Stayed in May 2024
Solo travelers
8 review
4.5/5
Great
Posted on May 22, 2024
Liked it
Anonymous User
Studio
Stayed in Jun 2024
Travel with friends
1 review
3.0/5
Posted on Aug 24, 2024
Isn't this hotel **? At 2 o'clock in the morning, I went downstairs to buy cigarettes and suddenly something fell from the ceiling. What does it mean? I didn't even notice the dining table. There was also a Buddha statue hanging there. It was really scary.
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Wong03
Studio
Stayed in May 2024
Solo travelers
18 review
4.7/5
Amazing
Posted on May 28, 2024
The price/performance ratio is very high. You can rent this location for more than 200 Hong Kong dollars. There are all high-end hotels nearby. The location is also very close to the Twin Towers, a ten-minute walk. There is a small supermarket in the hotel lobby where you can buy some daily necessities or fruits, as well as a convenience store and coffee restaurant. Quite convenient. The room is quite large, with a balcony, two air conditioners, a dining table, a small kitchen area, a refrigerator, a microwave, a water dispenser, dishes, and a TV. The bed was ok. The hotel does not provide disposable items, but there are double rubber slippers. There are no toothbrushes or tissues. Checking in will be more troublesome. Because it's not a hotel, it's a serviced apartment. I went to the front desk and asked if I wanted to check in. The front desk staff was average and asked me to ask the staff next to me. The staff asked to call or WhatsApp the contact number on the check-in voucher. After WhatsApping me, the employee came down to the lobby to check me in, gave me a room key and a building proximity card, and also gave me a deposit of MYR 200, which was quite a lot. The room is opened with a key. There is a swimming pool and gym. Overall, pretty good.
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6/7